Marks and Spencer Reviews 

I bought bras from the store after according to the girl who served me with a bra fit and said I was a 34 GG instead of my usual 36 G the bras were far too tight causing a lot of pain and feeling unwell, I,ve now reverted back to my 36 G so why did she do this without measuring me first, i was very disappointed , because i usually get good service from the bra fitting staff. Regards Mrs June McCabe

I arranged for flowers to be delivered for my friends 70th birthday....there was a note on the door where to leave them, this was ignored, and according to the royal mail, were left with a neighbour....we don't know which neighbour....that was yesterday evening....we have no idea where they are.
Update....
Customer service dealt with the situation very quickly and friendly, still have no idea where the flowers are though....

Not much point in advertising football stickers if the store never has any in stock! I’m left with a load of receipts which I was told would be honoured when stock was received - checked in store again today, promotion has finished!! I’ve an empty album - maybe I’ll just stick the receipts in to remind me not to fall for this scam again.

Slow delivery and poor customer service
Once arrived happy with quality

I have today visited the M&S outlet store within Boundary Mills Colne. The reason for my visited was to buy a couple of pairs of mens jeans for myself. Having visited this store on many occasions I have so far been unable to buy my size 34w - 29in leg. If this size is so popular that it's constantly out of stock surely it's a simple job for management to order more of this particular size so that it is in stock. You can't sell what you haven't got in stock.

Bought a PACK of 3 bras - every colour was a different size! Bought 3 different colours of linen trousers (all same style) & every pair was a different length - the longest being 3 inches longer than the shortest! I wasn’t able to leave a review on their site as apparently you have to be invited! Why can’t m&s get their sizing more consistent!

I had flowers delivered for my birthday. They looked old as soon as they arrived. The note in the box said they would improve once in water. I added the flower food and water but they never improved and we threw them away after a few days. I would recommend not ever sending these

Well my gluten free bacon butty would have been great if it was warm ...
My coffee is lovely but within minutes cooled down ..The Air Conditioning had people playing musical chairs its so cold right along the outside tables in cafe ...I was freezing as we're other customers

I received a very expensive bouquet from my partner for my birthday in less than a week they started to dye, the flowers didn’t open, i am very upset that m&s didn’t not want to take responsibility,

Black Back Pack
Poor design and cheap looking
This was purchased on line to replace an existing Good Move backpack from which had I had lost the original chest fastener. Overall the design is very poor and cheap looking. Its size is too large for a back pack without any padding or air flow at the back. Unlike its predecessor there are no reflective safety markings on the front or back and no Good Move branding, just a dull black sack that looks and feels cheap. The previous version had a facility for an internal water pouch, a neat zip pocket on the front strap for passes and locker coins etc and a height adjustable chest strap for a comfortable fitting, none of these are provided on the newer version which is uncomfortable as it can’t be adjusted for proper positioning. It does however have a two way zip to the main compartment which is better. Overall it looks like a cheap item from China that is unbranded and sold by M&S. For this price point there are much better designs from established back pack suppliers whose obviously wear the products they produce.

Was collected by DPD in the early hours of Friday 29th May to deliver Saturday 30th for a 90th birthday. Received DPD message Saturday saying unexpected issues in delivery area meant delivery would be delayed to Sunday. Similar message received Sunday saying delayed until Monday or later. As flowers would have been unwatered for over 3 days I rang M&S customer services on the Sunday to complain, and they immediately agreed to recall the parcel and send replacement with guaranteed Monday delivery. Poor courier service, but can't fault M&S helpline, and replacement arrived in perfect condition Monday.

M&S invited me to submit a review on their website, but they refused to publish the above review, presumably because it gave an honest opinion of their poor delivery services.

I bought a pair of moccassins from M&S in February. One of the soles started to peel off in April. It's too far to go back to a shop so I repaired it but the second sole came off in May. Having tried a repair I can't really take them back but footware used only indoors should last more than 3 months. I've sewn the sole on to keep them going until I get to a proper shoe shop. If the soles had been sewn on rather than glued on in the first place they would have lasted for years. Cheaply manufactured in China and sold at inflated price by M&S. Rubbish!

I misplaced a £150 voucher and was told there is nothing that can be done.
I have the receipt. It was given to me in 2025. How in this day and age you can't use simple technology by adding voucher card number to receipt to foolproof this process is nothing but a scam.
My mum religiously shops food/clothes and i sometimes shop clothes but we will both now never step foot in your stores ever again, you keep my £150 but you lose our future business, well done !

Ordered a slip 3 weeks ago and still has not been delivered l have emailed 3 times and they have completely ignored my emails will never order from marks and spencer again

Paid £3,500 for a leather sofa with a 10 guarantee - after 4 years the leather is bubbling. They refuse to accept this is a manufacturing fault. What a haughty attitude from the staff - my complaint is now with the ombudsman who I trust will tell them to honour their guarantee. Reading the reviews on here looks like M&S are going down the drain - is this the beginning of the end.

Bought travel money off M&S and I was returning some left over after the holiday. They charged almost 50% more to buy it back. We always used them but will never use them again. What a rip off.

Bought a plant today from Chippenham M&S. Found that a third of the flower petals fell off when I removed the plastic wrapping. Didn't print off a receipt, so now left with a pathetic-looking plant

M and s make 9B profit a year just of food steaks have been put up from £5-6 to £20.i like the large yorkshire with hog roast. This week large yorkshire hog roast and they have cut out little bit of greens that you get omitted altogether cost £8 and you usually get two small roasted potatoes in the meal. I know you lost £350M in trade when you got hacked because you did not protect customers details properly but are you that hard up you have to cut a small potato in half disgusting vile greedy company

Usually M&S is good quality. But don't order from them online. I paid for next day delivery. I've waited in for two whole days for a package, part of which is a gift that needs to be on a flight to Japan... It has not arrived. They say it will tomorrow, let's see. It's out of stock online now too so I can't reorder or ask for in store pickup even if there was time. Either way, wasting three days waiting for a package is horrible customer service. I know it's mostly Evri's fault, but M&S chose them and is therefore responsible for their level (or lack) of service. I certainly wouldn't order from them again.

we bought a kitchen roll holder for our daughters wedding anniversary at a cost of twenty pounds
guess our astonishment when she informed us that it would not take the paper towels she bought we then tried it out for the ones we bought the same
whilst we have been refunded our money we find it astonishing that M&S should sell a product that is totally unfit for purpose