About six years ago I bought my first Mark Richard. There was a learning curve going from pool to snooker especially the cue. Still shooting with my first one, just decided it was time for another. Th... See more
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Review summary
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The first cue I ordered had a bit of a "wobble". I sent a couple of pix and a short video of the problem and a new cue was in the mail in a day or two (all at no charge). I was pleased.
Company replied
Fast shipping to Australia Cue was priced just right and also a very nice cue to use
Company replied
Was surprised to hear the cue was coming from china however it arrived a day before the team said it would ☺️. Communication was excellent, any emails I sent were answered quickly!! When the cue a... See more
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Company details
Written by the company
MARK RICHARD is one of the best-selling online Starter/intermediate cue brands. Our range includes snooker cues, pool cues and accessories. We established in 2016 and joined the Trustpilot family in 2025.
Contact info
Pushang Avenue, Cangshan District, Unit 44, Taihehongyu Vill, 350001, Fuzhou, China
- Support@markrichardcues.com
- markrichardcues.com
4.5
Excellent
51 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast shipping to Australia
Fast shipping to Australia
Cue was priced just right and also a very nice cue to use
25 October 2025
Reply from MARK RICHARD CUES
Hello there, thanks so much for your feedback! We're delighted to hear your cue arrived quickly and that you’re enjoying using it. Great to know you found it good value too — wishing you plenty of winning shots ahead!
purchased cue and break cue with case
purchased cue and break cue with case, spent £270.00 GBP and paid to upgrade cue G2 tip, very poor tip quality looked second hand not finished at all just stuck on, complained when they asked for a review, they promised to sort if i sent an email with order details..... guess what... that was weeks ago and i have heard nothing! wouldnt buy again, stay local is my advise!
12 September 2025
Unprompted review
Reply from MARK RICHARD CUES
Hello there,
We are deeply sorry to hear about your experience – this is far from the service standard we strive to achieve. We are also very sorry to learn that there was a problem with your order.
It seems there was some communication issue. We responded in emails and to your previous comments, but we haven't received your reply and photos about the order details. We hope you see our email and can reply to us as soon as possible. Thank you very much.
We value your feedback very much and hope to resolve this matter properly for you as quickly as possible.
Reply from MARK RICHARD CUES
Hello there, thank you for your review. We are glad that you are satisfied with the cue. We wish you all the best.
I was pleased!
The first cue I ordered had a bit of a "wobble". I sent a couple of pix and a short video of the problem and a new cue was in the mail in a day or two (all at no charge). I was pleased.
16 September 2025
Reply from MARK RICHARD CUES
Hello there, thank you for your kind words — we really appreciate your patience and understanding! We’re glad we could sort things quickly for you and that you’re pleased with the new cue. Enjoy your cue and every game!
good communication with Mark
good communication with Mark
excellent service
cue arrived well packed
have not used it yet but looks amazing
great deal 1 piece cue.mini but.extension.and cue case
24 September 2025
Reply from MARK RICHARD CUES
Hello there, thank you so much for your lovely review — we really appreciate it! We’re delighted to hear that your new Mark Richard 1 piece cue set arrived safely and that you’re happy with how it looks. Wishing you plenty of great frames ahead!
Great Cue and very good value for…
Great Cue and very good value for money, was delivered much quicker than the original 7-12 days quoted.
15 August 2025
Reply from MARK RICHARD CUES
Hello there, thank you very much for your review. We are glad that you are satisfied with the cue and our delivery speed. Usually, our express delivery time is 5-9 business days, and the delivery time to remote areas will be a little longer. We wish you all the best!
Happy customer
Cue arrived in 4 days which was amazing… been using for a couple of weeks and the cue is well balanced and weighted
13 May 2025
Reply from MARK RICHARD CUES
Hi there, thanks so much for your review. I'm so glad to hear that you are happy with your cue and hope to see you again!
Reply from MARK RICHARD CUES
Hello there, thank you for your review. We are glad that you are satisfied with your cue and the speed of our delivery. We wish you all the best.
Great cue
Great cue. Plays really well and got extra control with the Elkmaster tip. I can really get the white where I want.
7 May 2025
Reply from MARK RICHARD CUES
Hi there, thanks so much for your feedback. I'm glad everything was as expected! We really value your feedback and support.
Worth every penny
Excellent quality cue 👌 exact specifications I asked for and came well within the time they quoted. Definitely recommend this firm
11 April 2025
Reply from MARK RICHARD CUES
Hi there, thanks so much for taking the time to leave a review – pleased to hear you’re happy with your product experience! We value your feedback and support.
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