Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... See more
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My Breitling purchased many many years ago from yourselves finally needed some attention i called in to (M/bro) Mathew examined my watch and explained i needed a new bracelet.He was able to work his... See more
Company replied
Called intoMarket Cross jewellers Guisborough to have watch strap repaired, it was going to have to be sent off for pin fitted ,this could take 6 weeks,lady in shop saidI could take link out of strap... See more
Company replied
I purchased several Swarovski items which were delivered promptly to the United States, much faster than items I’ve purchased closer to my home in Tennessee. Correspondence from Adam at Market Cross... See more
Company replied
Company details
Written by the company
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Contact info
4.8
Excellent
905 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Good price and good service.
A beautiful Swarovski tree ornament , good price and postage offer and didn’t disappoint on service with the well packaged parcel arriving in quick time.
9 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Susan,
Thank you for your lovely review. We are delighted to hear that you were pleased with your order and found it well priced.
We truly appreciate your support and hope to welcome you back to Market Cross Jewellers soon!
Best wishes,
The Market Cross Jewellers Team
Answered phone quickly and gave good…
Answered phone quickly and gave good advice on my watch purchase, which was the best price I could find and arrived within 48 hours
11 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Rob,
We are delighted to hear that our team provided such helpful advice on your watch purchase. We really appreciate your support and hope to assist you again in the future.
Warm Regards,
The Market Cross Jewellers Team
Received order next day
Received order next day, excellent service and fair price
20 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Deborah,
Thank you for your kind feedback. We are delighted to hear that you received your order so quickly. We really appreciate your support and hope to welcome you back again soon.
Best Wishes,
The Market Cross Jewellers Team
Great quality and service
Absolutely brilliant. Pieces arrived very quickly and Customer Service were very responsive and helpful when had to exchange an item
5 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Hazel,
Thank you so much for your kind feedback. We’re delighted to hear that your order arrived quickly and that our Customer Service team was able to assist you smoothly with the exchange.
We truly appreciate your support and look forward to welcoming you back to Market Cross Jewellers in the future.
Best wishes,
The Market Cross Jewellers Team
Absolutely first class service from…
Absolutely first class service from Market Cross, and in particular Hollie, who went out of her way to help me with my purchases.
I have now bought three luxury watches with Hollie’s assistance, and would not hesitate to contact Market Cross first in the future.
Very rare to find such excellent service matched to very competitive prices - thanks again.
6 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Paul,
Thank you so much for choosing Market Cross Jewellers! We’re delighted to hear about your positive experience, and we’ll be sure to pass your praise on to Hollie - she will be thrilled to know that her assistance made such an impression.
Providing excellent service is something which we take great pride in. It means a lot that you have trusted us and we’re grateful for your continued support.
We look forward to welcoming you back again in the future.
Best wishes,
The Market Cross Jewellers Team
I went in today too ask if they could…
I went in today too ask if they could make my late grandmas ring smaller to fit me what she left me, she had a face straight as a pin and straight away said ‘ well we can only go down 5 sizes otherwise there would be problems with the ring strength‘ without even knowing my actual ring size. Seemed as though I’d brought her a problem? She then said well you won’t get it back till after Christmas, I said I know that’s fine ? She said I think ur better off waiting or coming another time ? Like eh? Then I asked for a price estimate and she said very sharply that she doesn’t know and that would be a estimate after it was sent off, no smiles, no customer service just pure rude , after my grandma only passing 2 weeks ago I thought I’d be greeted with some compassion maybe but it felt like she couldn’t be bothered to help me and just wanted me to go somewhere else. I will never again go to this shop dissapointed is an understatement she’s actually ruined my day as I can’t go tell my grandad I’m any further forward. Don’t work in customer service if you can’t hide your moods or smile!
18 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Eve,
I know we have had a chat outside of Trustpilot, however, I'd like to thank you for taking the time to share your experience, and we are truly sorry to hear how upsetting your visit was—especially during such an emotional time. Please accept our sincere condolences for your loss, we understand how much sentimental value jewellery can hold.
While our colleague explained the technical limitations and timescales involved in resizing the ring, we appreciate that empathy and reassurance are just as important, and we apologise if this fell short on the day.
Your feedback has been shared with the team so we can fully reflect. We would welcome the opportunity to restore your confidence in us, so please feel free to contact us if you would like to discuss this further or explore resizing options in the future.
Best wishes,
Hollie
I have bought Swarovski Christmas…
I have bought Swarovski Christmas decorations from Market Cross for the last few years . They are amazing to deal with . The crystal is well packed and arrives in Australia very promptly. I will be shopping with them again
17 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Karen,
Thank you for your wonderful review and continued loyalty to Market Cross Jewellers. We’re delighted to hear that you’ve enjoyed purchasing with us over the years, and that your orders arrive safely and promptly.
Your kind words about our services are greatly appreciated. We look forward to welcoming you back again very soon!
Best wishes,
The Market Cross Jewellers Team
Great a service as always from Market Cross Jewelers
Called intoMarket Cross jewellers Guisborough to have watch strap repaired, it was going to have to be sent off for pin fitted ,this could take 6 weeks,lady in shop saidI could take link out of strap instead ,but this may make strap too small.She said I could do it now,she did this and watch still fits perfectly. What great service.saving me a great deal instead of sending it away for repair.Have used Market Cross in past,always great friendly knowledgeable staff. Thanks Neil Wheldon
5 December 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Neil,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that our Guisborough team were able to help with your watch strap on the spot and save you the wait of a repair. It’s great to know the adjustment worked perfectly for you!
We truly appreciate your continued support over the years. Our staff always strive to offer friendly, knowledgeable service, and it’s lovely to hear this has been your experience each time you visit.
Thanks again for your kind words, and we look forward to welcoming you back to Market Cross Jewellers in the future.
Warm regards,
The Market Cross Jewellers Team
Fantastic service!
I contacted Market Cross Jewellers via their online chat to enquire about a specific Hamilton watch. They responded quickly and from there, the whole process of purchasing the watch and delivery was quick, smooth and seamless. A great price too!
Great communication throughout and fast service.
I definitely recommend MCJ and will be sure to shop with them again.
27 November 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Phil,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience and the overall service was quick, smooth, and seamless.
We truly appreciate such positive feedback and look forward to welcoming you back to Market Cross Jewellers again in the future!
Warm regards,
The Market Cross Jewellers Team
Beautiful Figurine
Beautiful figurine, at a great price that was well packed and delivered really quickly!
27 November 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Karen,
Thank you for leaving such a positive review, we are delighted to hear that you are pleased with your recent purchase from us.
We look forward to welcoming you back to Market Cross Jewellers in the future!
Warm regards,
The Market Cross Jewellers Team
Ex display
Enquired about a ex display watch and photos of the watch were sent to me buy Adam along with answers to questions I'd asked .The watch was delivered next day and it did not disappoint exactly as described.
Thank you Adam and market cross jewellers.
22 November 2025
Unprompted review
Reply from Market Cross Jewellers
Hi John,
Thank you for taking the time to leave such a great review. We’re delighted to hear that Adam was able to provide helpful answers to your questions, and that your ex-display watch arrived exactly as described.
We’ll be sure to pass on your thanks to Adam — he’ll be thrilled to know his support made your experience a positive one.
Thank you again for choosing Market Cross Jewellers. We hope you enjoy your new watch and we look forward to assisting you again in the future!
Best wishes,
The Market Cross Jewellers Team
Lovely Swarovski item
I bought a Swarovski Christmas item from Market Cross Jewellers and it arrived on the expected date without any problems. The item is beautiful. It was extremely well wrapped, could have been dropped from a great height and wouldn't break. The item was in an official Swarovski box with certificate. I have bought items from this company before and have never had any problems. It was a great price too, much cheaper than buying from Swarovski online or from one of their stores. Would recommend this company without any hesitation.
21 November 2025
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your wonderful review and for continuing to choose Market Cross Jewellers Edward!
We’re delighted to hear that your Swarovski Christmas piece arrived on time and safely packaged. It’s great to know the quality and value met your expectations, and we truly appreciate your loyalty.
We look forward to welcoming you back in the future.
Best wishes,
The Market Cross Jewellers Team
Customer service is 5* Had a hespoke…
Customer service is 5* Had a hespoke pendant made and the team couldnt have been more helpful. The craftmanship is exquisite. If you want amazing service coupled with quality this is where you want to shop
7 November 2025
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your fantastic review Carole. We’re thrilled to hear that your bespoke pendant was everything you hoped for. Our team takes great pride in offering helpful, personal service and exquisite craftsmanship, so it’s wonderful to know this shone through.
We truly appreciate your kind words and look forward to welcoming you back to Market Cross Jewellers again soon.
Warm wishes,
The Market Cross Jewellers Team
This is the second Tudor watch I’ve…
This is the second Tudor watch I’ve bought from MC. It was quick and easy including the adjustment to the bracelet. Highly recommend their service
3 November 2025
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your wonderful review Peter and for choosing Market Cross Jewellers again.
We truly appreciate your loyalty. We’re delighted to hear that your second Tudor purchase was quick and easy, and that the bracelet adjustment met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Best wishes,
The Market Cross Jewellers Team
Bought a watch I really wanted much…
Bought a watch I really wanted much cheaper than anywhere else. I was really made up with purchase came promptly and was securely packed . Would definitely recommend
1 November 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Peter,
Thank you so much for your wonderful review. We are delighted to hear that you found the watch you wanted at a great price and that your order arrived promptly and securely. Your feedback means a lot to us, and we hope you enjoy your new watch.
We look forward to welcoming you back again soon!
Best wishes,
The Market Cross Jewellers Team
MCJ Watch purchase - Great experience
From initial contact (via email), to a couple of calls with Matthew to discuss some watches, my whole purchase experience has been fantastic with MCJ. I wanted to view a couple of watches and Matthew was extremely helpful in holding these for me until I could visit the store. Upon arrival, the watch sales staff (Steven, Martyn and Jill) were most courteous and helpful, taking time to explain the watches and most importantly, no pushy sales tactics. Would definitely recommend paying them a visit.
8 November 2025
Unprompted review
Reply from Market Cross Jewellers
Good Morning,
Thank you for taking the time to share your fantastic feedback! We are so pleased to hear that you had such a positive experience both before and during your visit to our Middlesbrough store.
It’s great to know that Matthew, Steven, Martyn, and Jill were able to provide the friendly and knowledgeable service we pride ourselves on — and that you felt completely at ease throughout. We really appreciate your feedback and look forward to welcoming you back to Market Cross Jewellers in the future.
Best wishes,
The Market Cross Jewellers Team
Been here today looking for a ring for…
Been here today looking for a ring for a surprise proposal as part of a double surprise for my partner and Kerry the lady who helped me find a ring was lovely and helpful so I have the ring in mind.
Friendly great staff, and you can have a cuppa while your there.
29 October 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Phil,
Thank you so much for taking the time to share such a great review. We are thrilled to hear that Kerry was able to help you find the perfect ring for such a special occasion. It’s wonderful to know you enjoyed your visit — we love making our customers feel at home (and a good cuppa always helps!).
Wishing you all the best with your upcoming proposal — we’re sure it will be an unforgettable moment. We hope to see you again soon.
Warm regards,
The Market Cross Jewellers Team
Longlines Hydroconquest.
Absolutely fantastic.Purchased a Longines hydroconquest watch, at a great prices on the internet. Called the shop and asked to have the delivery delayed a few days, This was no problem at all. The watch was posted on the day I requested and received the following day, excellent packaged and with all documentation.
Thanks to all I spoke to and sorry I did not take your names. As I would mention you on here.
Great services, over the moon with my watch, so very happy.
Thanks
Roger.
25 October 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Roger,
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you are pleased with your new Longines watch and that our team could accommodate your delivery request smoothly. It’s fantastic to know the watch arrived safely and that you’re over the moon with your purchase.
Your kind words mean a lot to us, and we’ll be sure to share them with the whole team. We truly appreciate your support and look forward to welcoming you back to Market Cross Jewellers again in the future.
Best wishes,
The Market Cross Jewellers Team
Excellent service watches arrived…
Excellent service watches arrived swifty and well packed plus they were at a great price, the boy's birthday was yesterday and he was so happy when he opened them couldn't have asked for it to go better, will definitely be looking here in the future when he wants a special gift, so thank you!
16 October 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Louise,
Thank you so much for your kind words! We're thrilled to hear that the watches arrived swiftly — and even more delighted to know that your boy had such a happy birthday surprise. Moments like that are exactly what we hope to help create.
It’s wonderful to hear everything went just as you'd hoped, and we truly appreciate you thinking of us for future special gifts. We’ll be here whenever you need us.
Thanks again for choosing Market Cross Jewellers!
Best wishes,
The Market Cross Jewellers Team
Fantastic quality of products, beautifully designed and superlative customer service
I absolutely love the Multi-coloured Gema necklace and drop earrings. Fantastic quality of products, beautifully designed and superlative customer service.
The response to my queries was always almost immediate, assuring and very informative.
The speedy delivery was highly impressive.
Thank you for your excellence.
I'll visit your shop again.
2 October 2025
Unprompted review
Reply from Market Cross Jewellers
Hi Lipi,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you love your Multi-coloured Gema necklace and drop earrings. It means the world to us to know that you were impressed not only with the quality and design of our jewellery but also with the service you received.
Providing timely, informative, and reassuring support is something we take great pride in, so we're thrilled to hear that reflected in your experience. We're also glad your delivery arrived promptly and met your expectations.
We truly appreciate your kind words and look forward to welcoming you back to Market Cross Jewellers in the future.
Best wishes,
The Market Cross Jewellers Team
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