Avoid this Travel Insurance. It is pointless availing of their services when they refuse to pay out on valid travel claims/cancelled flights.
Company replied
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See what reviewers are saying
Awful experience. So unhelpful & would not pay up my flights when I had to return home suddenly as my mother died. So stressful .. quoting all kinds of loopholes … My family & friends could not bel... See more
Company replied
Took the car to the garage and sent all the paperwork to MapFre last week and called the customer service like 9times. After a week still nothing. A few of them says they don't see the request the oth... See more
I was put in contact with MAPFRE by Touring Club Italiano, Assistenza Stradale, to which I subscribe, and which I contacted in Biella (Italy) from the Ikea carpark in Exeter (England). The m... See more
Company replied
Company details
Written by the company
MAPFRE ASISTENCIA è una compagnia multinazionale di assicurazioni, ri-assicurazioni e servizi. MAPFRE ASISTENCIA progetta soluzioni innovative per i settori Insurance, Automotive, Financial & Banking, Travel & Tourism e fa parte del Gruppo MAPFRE, la Compagnia Assicurativa Globale di Fiducia. MAWDY Services S.p.A., presente in Italia dal 2006, è la società di servizi soggetta alla direzione e coordinamento di MAPFRE ASISTENCIA, leader nello sviluppo di soluzioni innovative per mobilità, protezione e stile di vita. Sviluppa prodotti e gestisce servizi dedicati ai veicoli nuovi e usati, programmi di estensione di garanzia, soluzioni flessibili nella gestione dei sinistri malattia così come soluzioni per lo stile di vita e la famiglia.
Contact info
Strada Trossi 66, 13871, Verrone, Italy
- 015 582 9811
- mapfre.it
2.1
Poor
674 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this Travel Insurance
Avoid this Travel Insurance. It is pointless availing of their services when they refuse to pay out on valid travel claims/cancelled flights.
9 March 2026
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Shaun Morris, sorry for your bad experience, this is the Mawdy - Mawdy Services Italian unit profile. If your complaint has been handled by us, please feel free to e-mail customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the complaint was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned. Thank you, the MAWDY - MAWDY Services Team Italia.
Don't buy from any garage who use this…
Don't buy from any garage who use this company for their warrenty, my cam box chain went in my car with only 70k Km on the car and they said they would only cover a certain amount and if the cost of the job went over they weren't providing a replacement vehicle I was left 3 weeks without any car, terrible service
19 February 2026
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Alan, sorry for your bad experience, this is the Mawdy - Mawdy Services Italian unit profile. If your complaint has been handled by us, please feel free to e-mail customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the complaint was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned. Thank you, the MAWDY - MAWDY Services Team Italia.
Fraud insurance company…
Mawdy insurance.my engine part was gone they sent me their own garage.and he checked on computer and found out engine part was gone he said the insurance company cover the part and when he call the company guy front of me the guy said the insurance covers the part when he asked for mileage I drive only 5000 in five months when he asked for mileage he refused to pay for the part I bought the car for driving not to keep in museum or display they try to rob people and do scam together.no point to pay 175 for insurance if they don't cover anything they should close the insurance company I want to aware every one so that the people get away from the company totally fraud company and staff 😡😡😡 hi thanks for replying.I contact yesterday, they talked very rudely and hang up the phone.Garage people told me , mawadi insurance cover the part even the garage man called the company was talking to David and gave all the details about the part thats gone,part was covered he told him.When he said the miliage is 140920 then he said we don't cover and he refused to pay money the garage man gave the quotation for more than 400. He asked me if they don't pay and you want to pay from your pocket then we will charge 227 euro.I payed 40 euro to different garage to get it checked from computer.Garage people and your company mislead the people.If your company doesn't cover anything then why you charging money for insurance.You should close your business and stop cheating the people.My car engine was losing the power because of the part.,Thank you so much for your kindness
24 February 2026
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Barjesh Nanda 1, sorry for your bad experience, this is the Mawdy - Mawdy Services Italian unit profile. If your complaint has been handled by us, please feel free to e-mail customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the complaint was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned. Thank you, the MAWDY - MAWDY Services Team Italia.
Extremely disappointed
Extremely disappointed with this insurance company. They denied my claim unfairly and, shockingly, requested medical details and a certificate from someone not on the policy, which is a clear GDPR violation. Poor service, unprofessional, and completely unacceptable. Avoid at all costs.
29 January 2026
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Galyna Kravchuk, We're sorry to hear about your negative experience. You've reached the profile of MAWDY – MAWDY Services Italy. If your case was managed by our team, please don’t hesitate to email us at customercare@mawdy.com with your reference details. We’ll be happy to review your case and help clarify what happened. If your complaint was instead handled by the MAWDY unit in another country, we kindly ask you to contact them directly.
In any case, we remain at your disposal for further assistance or information at the email address above. Thank you,The MAWDY – MAWDY Services Italy Team
Stay away from these people
Stay away from these people, how they can call them selfs a company is beyond me, don’t pay out on flights, and when asking about what can I claim under I was completely ghosted or even looking for assistance on the matter what can I claim under there has been no reply, I wouldn’t even give them a star only the fact I had to write this to warn people about them. A solicitor has now been involved and I’ll get some what justice from these or Multi trip
2 August 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Dwayne, we're sorry to hear about your negative experience. You've reached the profile of MAWDY – MAWDY Services Italy. If your case was managed by our team, please don’t hesitate to email us at customercare@mawdy.com with your reference details. We’ll be happy to review your case and help clarify what happened. If your complaint was instead handled by the MAWDY unit in another country, we kindly ask you to contact them directly.
In any case, we remain at your disposal for further assistance or information at the email address above.
Thank you
Terrible company
Terrible company. Stay away. Avoid at all costs. Refuse to pay out on cancelations and cancelled flights. Use another company.
19 September 2024
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Aaron, we're sorry to hear about your negative experience. You've reached the profile of MAWDY – MAWDY Services Italy. If your case was managed by our team, please don’t hesitate to email us at customercare@mawdy.com with your reference details. We’ll be happy to review your case and help clarify what happened. If your complaint was instead handled by the MAWDY unit in another country, we kindly ask you to contact them directly.
In any case, we remain at your disposal for further assistance or information at the email address above.
Thank you
MAWDY won't pay out they will ghost you…
MAWDY won't pay out they will ghost you look elsewhere and avoid car sales companies that use there service read their reviews
15 August 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Martin, We're sorry to hear about your negative experience. You've reached the profile of MAWDY – MAWDY Services Italy. If your case was managed by our team, please don’t hesitate to email us at customercare@mawdy.com with your reference details. We’ll be happy to review your case and help clarify what happened. If your complaint was instead handled by the MAWDY unit in another country, we kindly ask you to contact them directly. In any case, we remain at your disposal for further assistance or information at the email address above. Thank you, The MAWDY – MAWDY Services Italy Team
ExCellent experience with Touring Club Italiano and MAPFRE
I was put in contact with MAPFRE by Touring Club Italiano, Assistenza Stradale, to which I subscribe, and which I contacted in Biella (Italy) from the Ikea carpark in Exeter (England). The master cylinder of my clutch had given up the ghost, and the gear of the car would not engage.
Sara Sassone, for MAPFRE, politely explained that since I was not in Italy, once I had myself found a mechanic prepared to accept the work I should ring back with the address and she could then find and engage a breakdown lorry to take my car to the mechanic.
Having found the mechanic, I rang back with the address at 11.25; at 11.43 I was contacted on my phone by the driver of the breakdown lorry, which arrived a quarter of an hour later.
I received several calls from Sara ensuring that all was proceeding well.
Thank you Sara, MAPFRE, and Touring Club Italiano for great service and cooperation.
Claire Verity Fennell
By the way - English and Italians put the date before the month.
Using the US system can create problems for us!
13 August 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Claire,
Thank you very much for your wonderful feedback and for sharing your experience in such detail. We’re delighted to hear that our team was able to support you quickly and effectively, even at a distance. We truly appreciate your kind words about the cooperation between Touring Club Italiano and MAWDY, and we’re glad everything worked out smoothly with your assistance. Your satisfaction is our greatest reward. Thank you again for your trust and for highlighting the excellent service you received.
Best regards, The MAWDY – MAWDY Services Italy Team
Avoid MAWDY This company refused to refund medical…
This company refused to refund medical expenses after a claim , they did everything to find my claim void, they weren’t very communicative either, if you want travel insurance don’t go near Mawdy.
18 April 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello [Customer Name], We're sorry to hear about your negative experience. You've reached the profile of MAWDY – MAWDY Services Italy. If your case was managed by our team, please don’t hesitate to email us at customercare@mawdy.com with your reference details. We’ll be happy to review your case and help clarify what happened. If your complaint was instead handled by the MAWDY unit in another country, we kindly ask you to contact them directly. In any case, we remain at your disposal for further assistance or information at the email address above. Thank you, The MAWDY – MAWDY Services Italy Team
0 star Avoid Multitrip Insurance…
0 star Avoid Multitrip Insurance (MAPFRE/CEGA) at all costs. If you’re looking for peace of mind while travelling—this is not the company for you. My partner was hospitalised abroad with a serious injury. We had fully disclosed his medical history in writing, paid an increased premium, and were assured he was covered. What followed was an avalanche of broken promises, ignored emails, evasive tactics, and weeks of radio silence from CEGA (the claims handler) and MAPFRE (the underwriter). They delayed issuing a Guarantee of Payment (GOP) to the hospital, leaving us to foot a €7,500+ bill out of pocket. We were forced to pay in full or risk my partner being denied treatment or detained without his passport. All the while, CEGA insisted they were “reviewing” the case—even weeks after receiving every document they requested (twice over). When we raised complaints through formal channels, we were met with vague, non-committal responses. We involved the Irish Embassy, filed complaints with the Financial Services and Pensions Ombudsman, the Data Protection Commission, and even the Central Bank of Ireland. Only then did we begin to receive begrudging communication—but still no clear decision, no reimbursement, no accountability. To say this has damaged our mental health, finances, and trust is an understatement. We are seasoned travellers who bought this policy in good faith. It failed at every critical moment. If you think insurance is about protection—this company will teach you otherwise. Take this as a warning: A cheaper premium is not worth the trauma when the chips are down. They may appear legitimate, but in a crisis, they vanish into bureaucracy, leaving you stranded
6 May 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Damian, We're sorry to hear about your negative experience. You've reached the profile of MAWDY – MAWDY Services Italy.
If your case was managed by our team, please don’t hesitate to email us at customercare@mawdy.com with your reference details. We’ll be happy to review your case and help clarify what happened.
If your complaint was instead handled by the MAWDY unit in another country, we kindly ask you to contact them directly.
In any case, we remain at your disposal for further assistance or information at the email address above.
Thank you, The MAWDY – MAWDY Services Italy Team
Non payment of legitimate claim.
Non payment of legitimate claim.
Family of 6 were left stranded at Bordeaux airport by an airline due to a mechanical failure.
When we eventually got home and went through all the paperwork submission, Mawdy refused the payout.
I am currently taking this to court, unfortunately!
What a painful experience. Never trust these guys.
19 July 2024
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Ciaran, sorry for your bad experience, this is the Mawdy - Mawdy Services Italian unit profile. If your complaint has been handled by us, please feel free to e-mail customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the complaint was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned. Thank you, the MAWDY - MAWDY Services Team Italia.
Travel Insurance that would rather let you die than assist you.
Keep on asking me for documents that I have submitted numerous times. I am stuck in a foreign country, immobile with a broken leg and absolutely no assistance from this insurance company. I have been in touch with them for the past 5 days and still no assistance!!
The doctor has advised that I am not fit to fly and will not issue a certificate - but they keep insisting that the doctor should give me the certificate. I have submitted the treatment plan, surgery documents yet they keep asking for them.
Do you want me to die first so that you can assist me?
18 March 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Dear Leigh-Anne Mapuranga, thank you for reaching out to us. Unfortunately, we are unable to locate your case in our system, and we believe that it may be associated with a different country. In this case, we kindly ask you to reconsider leaving a review on our Italian business unit's profile, as it may not accurately reflect your experience. However, we remain at your disposal and would be happy to assist you further. Please feel free to contact us at customercare@mawdy.com with your case details or provide us with your contact information if you wish to be reached by phone. Thank you, the MAWDY - MAWDY Services Team Italia.
No payout travel insurance
This company's claims process is unacceptable; repeated submissions of all required documentation have not resolved the claim. Given this failure to pay, I strongly advise against purchasing travel insurance from them. I rate this company one star.
5 March 2025
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Franklyn, sorry for your bad experience, this is the Mawdy - Mawdy Services Italian unit profile. If your complaint has been handled by us, please feel free to e-mail customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the complaint was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned. Thank you, the MAWDY - MAWDY Services Team Italia.
Professionali e disponibili
19 November 2024
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Buongiorno, siamo entusiasti di sapere che il nostro servizio ha avuto un riscontro positivo. Da sempre mettiamo il cliente al primo posto. Il Team MAWDY - MAWDY Services
8 weeks waiting on travel insurance…
8 weeks waiting on travel insurance claim to be processed. Numerous unanswered emails, phone calls.
Service is a joke
21 November 2024
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Dear Noel Corr, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and would like to address your concerns. To assist you better and ensure your issues are directed to the right team, we kindly ask you to share more details about your experience by contacting us at customercare@mawdy.com. Our team will review the information and do everything possible to support you. Thank you, the MAWDY - MAWDY Service Team Italia
Don’t use Mapfre. Awful experience ..
Awful experience. So unhelpful & would not pay up my flights when I had to return home suddenly as my mother died.
So stressful .. quoting all kinds of loopholes …
My family & friends could not believe my treatment.. they got their full repayment with no hassle from VHI.
4 June 2024
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Margaret,
sorry for your bad experience, this is the MAWDY Services/ MAPRE Asistencia Italian unit profile.
If your complaint has been handled by us, please feel free to e-mail customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the complaint was handled by the business unit in your country, please contact them directly.
We remain available for any further needs or information at the e-mail address already mentioned.
Thank you, the MAWDY SERVICES - MAPFRE ASISTENCIA Team Italia.
Warranty is not worth the paper it’s…
Warranty is not worth the paper it’s written on. This does not protect you if you bought a second hand car with issues you cannot see. And they charge you to inspect and cover no wear and tear or phone/nav/software issues - seems like a scam!
16 May 2024
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Jo,
sorry for your bad experience, this is the MAPFRE Warranty / Asistencia Italian unit profile.
If your claim has been handled by us, please feel free to e-mail us at customercare@mawdy.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the claim was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned.
Thank you, the MAWDY SERVICES - MAPFRE ASISTENCIA Team Italia.
Adjuster that cannot assess the car
Our car sustained damage. We brought it to the shop rather than having the adjuster come out to our house. The adjuster did not go to the correct shop, which is a larger shop in this part of the state. When he was informed to go across the street where the car was currently on lifts and could be examined and assessed properly, he never showed up. He assessed the car in completely while in the parking lot. Now the adjustor won't return phone calls. Cannot get him to go back out to the shop. The insurance company and claims analysts are not helpful and won't reach out to the adjustor for us to help. So we are sitting here in limbo trying to figure out how to get our car fixed.
28 September 2023
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Hello Lida,
sorry for your bad experience, this is the MAPFRE Warranty / Asistencia Italian unit profile. If your claim has been handled by us, please feel free to e-mail us at customercare@mapfre.com with your references, we will be more than happy to help you understand what happened. If, on the other hand, the claim was handled by the business unit in your country, please contact them directly. We remain available for any further needs or information at the e-mail address already mentioned.
Thank you, the MAPFRE WARRANTY - MAPFRE ASISTENCIA Team Italia.
Un professionals
Took the car to the garage and sent all the paperwork to MapFre last week and called the customer service like 9times. After a week still nothing. A few of them says they don't see the request the others say it's in process. Either way it's a guarantee that guarantees to make u suffer for sure and I still don't know if they need a month or a year to answer an email.
13 June 2023
Unprompted review
Assistenza immediata senza perdite di…
Assistenza immediata senza perdite di tempo per noi riparatori !!
12 June 2023
Unprompted review
Reply from MAPFRE ASISTENCIA S.A./ MAWDY SERVICES S.P.A.
Buongiorno Giuseppe,
grazie per aver dedicato il tuo tempo a scrivere questa recensione.
Siamo sempre a disposizione dei nostri clienti!
Il Team MAPFRE WARRANTY - MAPFRE ASISTENCIA
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