Manning Stainton Mortgage Advice Bureau Reviews 

940
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making complex processes feel much smoother and less daunting. The service provided is frequently described as excellent, with many people appreciating the efficiency, ease, and personalized support throughout their overall experience. People consistently highlight the exceptional customer service, noting quick response times and clear, detailed explanations that simplify complex information. Reviewers also emphasize a smooth user experience, with advisors guiding them patiently through every step, ensuring they feel comfortable, informed, and reassured from start to finish.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, guidance, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, guidance, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the process of buying a... See more

Response time

Customers had positive experiences with response times, frequently praising the quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish from Emma & Elizabeth. They both really made the process feel so much smoother than we, as first time buyers, thought it might be. We always received a quick respo... See more

Company replied

Rated 5 out of 5 stars

I've just exchanged on my house purchase and I can't thank Louise Rusby and Cassie Coates enough for all their help. Louise has been amazing. She has been so responsive and helpful answering all my qu... See more

Company replied

Rated 5 out of 5 stars

My second time using this company; they got me a brilliant 5 year fixed rate deal when I purchased my property after deciding to move house after 30 years. This time round they have secured me a 3... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Emma & Elizabeth. We couldn’t have asked for anything better, they got everything done with ease and perfection. Always so friendly and understanding. Would recommend... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau work with Manning Stainton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches in Leeds, Wetherby and Wakefield, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

940 reviews

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5.0

All reviews

(940)

271 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service from Start to Finish

I can't recommend Giles and Laura highly enough. From start to finish, they provided an outstanding service and made what could have been a stressful process feel straightforward and manageable.
Giles was incredibly knowledgeable, patient, and always took the time to explain everything clearly. He worked hard to find the best mortgage option for my circumstances and was always available to answer my questions.
Laura was equally amazing. She kept everything organised, kept me updated throughout the process, and made sure nothing was overlooked. Her communication was excellent, and she was always friendly, responsive, and reassuring.
Together, they made an exceptional team. Their professionalism, dedication, and genuine care for their clients really stood out. I felt supported every step of the way, and I couldn't have asked for a better experience.
Thank you both for all your hard work. I would recommend Giles and Laura to anyone looking for a mortgage broker—they truly go above and beyond.

17 July 2026
Rated 5 out of 5 stars

Absolutely great service for first time buyers.

As a first time buyer not knowing much about buying a house, mortgages, etc. Mortgage Advice Bureau could not have made it any easier for me. Fast communication throughout the whole process, the mortgage advisor explained the whole process and took care of the mortgage application and communication with the bank. Absolutely great service for first time buyers.

10 July 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so glad we could make your first home-buying experience smooth and stress-free. We appreciate your kind words about our communication and guidance throughout the mortgage process. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Louise and Cassie are amazing

I've just exchanged on my house purchase and I can't thank Louise Rusby and Cassie Coates enough for all their help. Louise has been amazing. She has been so responsive and helpful answering all my queries and calming all my worries throughout the whole process. When I was having issues with the sellers estate agents, she dropped everything and sorted my mortgage aip out and it was in my inbox in minutes. When I exchanged Cassie sorted out my insurance so Im covered until completion which I hadn't thought about. Together they have made my whole process of buying my first house on my own and extremely pleasant one. I would highly recommend them to anyone and will continue to use their services for the duration of my mortgage. Thank you once again guys. You're amazing xx

6 July 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are absolutely thrilled to hear about your wonderful experience, especially as you navigated buying your first home on your own! It's fantastic that our team could provide such responsive and helpful support, easing your worries throughout the process. We truly appreciate your kind words and look forward to continuing to assist you.

Rated 5 out of 5 stars

I’ve been working with Laura and…

I’ve been working with Laura and Michelle while getting my mortgage and they have been super helpful!

Michelle was amazing at talking me through the mortgage application process and assisting us with out insurance and Laura consistently kept us up to date throughout the process.

I would definitely recommend this company if you’re looking for amazing mortgage advisors.

8 July 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so happy to hear about your positive experience with our team! It's wonderful to know that our colleagues were so helpful throughout your mortgage and insurance process, keeping you informed every step of the way. Thank you for your recommendation!

Rated 5 out of 5 stars

Remortgage

My second time using this company; they got me a brilliant 5 year fixed rate deal when I purchased my property after deciding to move house after 30 years. This time round they have secured me a 3 year fixed rate remortgage deal that suits my needs.
I had a couple of meetings with Joanne Boulden and she explained everything in ways that were easy to understand and responded quickly. It was straightforward to upload all the evidence required. Once we'd decided on the mortgage I was assigned Cassie Coates who kept me informed along the way. Cassie will be there for me until my changeover date in a few months time.
I am so grateful for their professionalism, guidance and for taking the stress out of remortgaging.

10 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your positive experience with us, especially after such a significant move! It's wonderful that our team could provide clear explanations and take the stress out of the remortgaging process for you. We appreciate your kind words about our professionalism and guidance.

Rated 5 out of 5 stars

Dominic Challinor - superstar

I couldn’t have asked for more from Dominic Challinor. He was knowledgeable, always quick to reply and acknowledge correspondence and went over and above with all the chasing he did for me. He made my whole experience stress free. Thanks Dom!

1 July 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your positive experience! It's wonderful that our team's knowledge and quick responses made your experience stress-free. Thank you for your kind words.

Rated 5 out of 5 stars

my advisor Vicky was very prompt and…

my advisor Vicky was very prompt and always there to respond and attend to my enquiries.

1 July 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so glad to hear our team provided such prompt and helpful assistance with your inquiries. We appreciate your positive feedback.

Rated 5 out of 5 stars

Fantastic service from Vicky and…

Fantastic service from Vicky and Dominic could not thank them enough, really happy with their fast service, a lot better service than I could ever imagine, very nice people too. Great job thanks ever so much

30 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so happy to hear about your excellent experience with our team's fast and friendly service. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

Shannon and Cassie were exceptional

Shannon and Cassie were exceptional, always ready and willing to answer any questions and brilliant at putting my mind at ease with everything

30 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're delighted to hear that our team was exceptional and brilliant at putting your mind at ease. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

First time buyers

We are first time buyers and didn’t know anything about the mortgage or house buying business at all. Sunjay Chauhan was our initial advisor and was extremely helpful and answered all of our questions no matter how small and helped us understand the process. Once we had received a mortgage offer, his colleague Dominic Challinor took over our case and kept us updated as the process continued and kept in touch with our solicitors and did most of the heavy lifting. Couldn’t recommend these guys enough, they’ve been incredibly helpful every step of the way.

29 June 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your positive experience as first-time buyers. It's wonderful that our team could provide such comprehensive support and guidance throughout your mortgage and home-buying journey. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Excellent service

Excellent service. Shannon has been incredible.

8 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We are so glad to hear you received excellent service. We truly appreciate your kind words.

Rated 5 out of 5 stars

First time buyer? Read me! :)

Read me if you want a genuine sense of security. I’m a first time buyer, 29, normal Monday-Friday job.

I came to this company with 0 knowledge or understanding about how buying a house works. I filled out a few details online then was given a mortgage advisor called Giles. Giles was absolutely amazing from day 1, he explained everything to me really simply, helped me get a decision in principle (he tells you what to provide him with such as bank statements, payslips, ID (passport/driving license) and then he tries to find you the best lender with the best deal. There are no hidden costs he tells you what the fee will be and what you get in return from that at the very beginning which I like because it’s transparency.

I went to view a property after a got my decision in principle and then put an offer in, once it was accepted you then go back to your mortgage advisor to then submit your actual mortgage application to receive an offer from a lender. To do this there is a fee, I paid £595 as I’d rather pay somebody to help me through the whole process and send things off correctly than trying to do it myself. These guys know what they’re doing day in day out, trust them.

I then got taken over to Laura that deals with the admin side of things, she was great. Also I’d like to thank Shoaib as he was the one who gave me the brilliant news that I received a mortgage offer and told me the next steps.

I’d trust anyone at this firm directly on who I dealt with, honest, reliable and trustworthy people. Always reply well on emails and always pick up the phone. You can’t ask for better.

I will be advising any of my mates to come here for help and as a first time buyer. The whole process was honestly shockingly easy, I never leave reviews either so trust me.

Kind Regards,

Jack Grills, 29, normal Monday - Friday job



25 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your positive experience as a first-time homebuyer. It is wonderful to know that our team, especially our advisor, was able to simplify the process and provide you with a sense of security and transparency from start to finish. We are glad that the administrative support and the timely updates contributed to a smooth journey for you. Your trust in our team means a great deal to us, and we truly appreciate you recommending our services to others. We are committed to making the home-buying process straightforward and stress-free for everyone.

Rated 5 out of 5 stars

Outstanding service and support from start to finish.…

An excellent experience working with Vicky and Dominic. They were highly professional took the time to explain every step of the mortgage process in a clear and straightforward way. I would highly recommend them to anyone looking for reliable mortgage advice and outstanding service.

26 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so pleased to hear about your excellent experience! We appreciate your kind words about our team's professionalism and their clear explanations throughout the mortgage process. Thank you for your recommendation!

Rated 5 out of 5 stars

Steve and the team were amazing

Steve and the team were amazing, couldn't be happier with the help offered.
Thank you to everyone who assisted and kept things running smoothly

25 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so glad our team provided amazing help and kept things running smoothly. Thank you for your kind words.

Rated 5 out of 5 stars

Title: "Outstanding Service from Start to Finish: Highly Recommend Dominic & Vicky!

We cannot thank Dominic Challinor and Vicky Alexander enough for everything they have done for us throughout our mortgage journey as first time buyers. From the very beginning, both Dominic and Vicky were incredibly professional, knowledgeable, and always on hand to help with any questions we had. They made what could have been a very daunting process feel completely stress free and kept us informed and reassured every step of the way. Nothing was ever too much trouble and they truly went above and beyond for us. Today we complete on our very first home and we genuinely could not have done it without them both. If you are looking for a mortgage advisor, look no further, we would recommend Dominic and Vicky to absolutely anyone and everyone. Thank you both so much, you have been truly amazing!

25 June 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your positive experience as first-time buyers. It's wonderful that our team could make your mortgage journey stress-free and keep you informed. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Highly recommend the service!

Amazing service from start to finish from Emma & Elizabeth. They both really made the process feel so much smoother than we, as first time buyers, thought it might be. We always received a quick response to any questions we had & explained every part of the process in great detail which put us both at ease.

24 June 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're so pleased to hear that the process felt smoother for you as first-time buyers. We're glad our detailed explanations and quick responses put you at ease. Thank you for your kind words!

Rated 5 out of 5 stars

Absolutely fantastic service from Emma…

Absolutely fantastic service from Emma & Elizabeth. We couldn’t have asked for anything better, they got everything done with ease and perfection. Always so friendly and understanding. Would recommend them to everyone I know! Thank you so much Emma & Lizzie!

24 June 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're so glad to hear you received such fantastic service. We appreciate your kind words and are happy we could make everything easy and perfect.

Rated 5 out of 5 stars

My mortgage application was successful…

My mortgage application was successful as a first time buyer. Thanks to Louise Rusby and Cassie Coates and other members of staff who were exceptional in doing their job and ready to help us through this journey. I'm absolutely going to recommend their service to anyone who's interested in applying for mortgage.

23 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so happy to hear your mortgage application was successful as a first-time buyer! We appreciate your kind words about our team's exceptional support throughout your journey. Thank you for recommending our service.

Rated 5 out of 5 stars

Giles and Laura have been amazing…

Giles and Laura have been amazing throughout the whole process.
Quick, efficient and most of all always there to answer any questions we have had. They did all of the work on our behalf, which is incredible with our busy schedules. Would definitely use again and definitely recommend! Thank you!

23 June 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so pleased to hear we could make the process smooth and efficient for you. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Working with Andy was an absolute…

Working with Andy was an absolute pleasure. He instantly made everything calmer with his knowledge and reassurances.

26 May 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're so glad to hear we made everything calmer. Thank you for your kind words!

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