Making Music Reviews 

131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and providing expert advice, often going above and beyond expectations. The service is frequently described as exceptional, efficient, and comprehensive, making it easy for users to get the support they need. Reviewers also highlight the quick response times to inquiries and problems, ensuring speedy resolutions. However, some customers also noted issues with the website, specifically experiencing delays in getting problems sorted out or difficulties with changing DNS details.

What people talk about most

Response time

Users describe positive interactions with response times, consistently highlighting quick, efficient, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, noting that the organization provides expert, detailed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is quick... See more

Website

Customers had ambiguous experiences with the website, with some finding it helpful for various needs, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed e... See more

Rated 5 out of 5 stars

Spoke with Tom who was very approachable and helpful All my questions were speedily answered So pleasant to interact with another human - sadly a rapidly vanishing facility today

Rated 5 out of 5 stars

We had a query about using videos on our website and social media. Making Music responded very quickly with expert and detailed advice. Much appreciated!

Rated 5 out of 5 stars

Fantastic organisation that really cares for amateur music groups. Any time we’ve needed support or advice they’ve been quick to answer and gone above and beyond what we hoped. Highly recommended t... See more


Company details

  1. Non-Profit Organization
  2. Insurance Company
  3. Music Management and Promotion

Written by the company

Making Music is the UK’s membership organisation for leisure-time music, with around 3,850 groups representing around 228,000 music makers across the UK. We are dedicated to empowering everyone, whatever their background or experience, to come together in their community to make or present music.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(131)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant choir!

Always such a brilliant time spent listening to the lovely voices and wide range of music and songs.
Would always recommend attending their concerts.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastically helpful

There was a real person to chat to.
They sorted out my problem and got back to me with the answer very quickly.
They are always friendly and helpful.
They are an absolutely fantastic organisation

16 July 2025
Rated 5 out of 5 stars

Cant fault service or support at all

Whatever the question or issue you can always speak to someone and they can usually answer things there and then. Any small development glitches are fixed and you get great timely updates.
We have been with them as a platform for a couple of years and cannot fault them.

10 June 2025
Rated 5 out of 5 stars

Charitable status

Great organisation. Very comprehensive and helpful replies given freely re my query on charitable status for our choir. Their website also contains a lot of good info. Well set up with questioner in mind rather than just a ‘standard’ offering

10 June 2025
Rated 5 out of 5 stars

Excellent IT support for Making Music Platform

Very helpful phone call with Benoit from the Making Music Platform team yesterday (as well as many other days!), helping resolve a few issues that were still outstanding after we moved our choir website and main information-sharing functions onto the platform. The support we have had is much appreciated.

18 June 2025
Rated 5 out of 5 stars

A great resource to click in to

A great resource to click in to, extremely well supported by a team who either answer your query there and then, or get back to you with information in a timely manner. It's a win-win-win for any part-time group especially.

6 June 2025

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