Making Music Reviews 

131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and providing expert advice, often going above and beyond expectations. The service is frequently described as exceptional, efficient, and comprehensive, making it easy for users to get the support they need. Reviewers also highlight the quick response times to inquiries and problems, ensuring speedy resolutions. However, some customers also noted issues with the website, specifically experiencing delays in getting problems sorted out or difficulties with changing DNS details.

What people talk about most

Response time

Users describe positive interactions with response times, consistently highlighting quick, efficient, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, noting that the organization provides expert, detailed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is quick... See more

Website

Customers had ambiguous experiences with the website, with some finding it helpful for various needs, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed e... See more

Rated 5 out of 5 stars

Spoke with Tom who was very approachable and helpful All my questions were speedily answered So pleasant to interact with another human - sadly a rapidly vanishing facility today

Rated 5 out of 5 stars

We had a query about using videos on our website and social media. Making Music responded very quickly with expert and detailed advice. Much appreciated!

Rated 5 out of 5 stars

Fantastic organisation that really cares for amateur music groups. Any time we’ve needed support or advice they’ve been quick to answer and gone above and beyond what we hoped. Highly recommended t... See more


Company details

  1. Non-Profit Organization
  2. Insurance Company
  3. Music Management and Promotion

Written by the company

Making Music is the UK’s membership organisation for leisure-time music, with around 3,850 groups representing around 228,000 music makers across the UK. We are dedicated to empowering everyone, whatever their background or experience, to come together in their community to make or present music.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(131)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New membership

Two things have come to mind in the last twelve months since joining MM. Firstly the invaluable help in achieving Charitable Status for our band and secondly, the substantial saving we have achieved on our band insurance.

23 September 2025
Rated 5 out of 5 stars

Fantastic Music Platform

Fantastic platform for showcasing what we do as a choir, including any voice vacancies we may have, and a great place to list future events and concerts. I have had no trouble in updating our profile pages as the system is quite intuitive; if there have been any issues or difficulties, a member of MM is always quick to answer emails.

22 September 2025
Rated 5 out of 5 stars

Communication very good

Communication from Making Music was very clear and they did everything within the timescale promised. The staff are very helpful when you phone and explain things clearly.

5 September 2025

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