Making Music Reviews 

131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and providing expert advice, often going above and beyond expectations. The service is frequently described as exceptional, efficient, and comprehensive, making it easy for users to get the support they need. Reviewers also highlight the quick response times to inquiries and problems, ensuring speedy resolutions. However, some customers also noted issues with the website, specifically experiencing delays in getting problems sorted out or difficulties with changing DNS details.

What people talk about most

Response time

Users describe positive interactions with response times, consistently highlighting quick, efficient, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, noting that the organization provides expert, detailed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is quick... See more

Website

Customers had ambiguous experiences with the website, with some finding it helpful for various needs, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed e... See more

Rated 5 out of 5 stars

Spoke with Tom who was very approachable and helpful All my questions were speedily answered So pleasant to interact with another human - sadly a rapidly vanishing facility today

Rated 5 out of 5 stars

We had a query about using videos on our website and social media. Making Music responded very quickly with expert and detailed advice. Much appreciated!

Rated 5 out of 5 stars

Fantastic organisation that really cares for amateur music groups. Any time we’ve needed support or advice they’ve been quick to answer and gone above and beyond what we hoped. Highly recommended t... See more


Company details

  1. Non-Profit Organization
  2. Insurance Company
  3. Music Management and Promotion

Written by the company

Making Music is the UK’s membership organisation for leisure-time music, with around 3,850 groups representing around 228,000 music makers across the UK. We are dedicated to empowering everyone, whatever their background or experience, to come together in their community to make or present music.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(131)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

clear concise advice

clear concise advice. Lily was friendly( and helped me relax) and most important knowledgeable . She read thorough the documents and helped us move forward. I would use again.

28 May 2025
Rated 5 out of 5 stars

Informed, helpful and prompt

Very well informed, helpful and prompt. I had a fairly complicated issue with configuring emails from the orchestra's two domains which I'd spent hours talking to Google support and our domain registrar about, without success. Benoit came up with a solution over the phone in about 5 minutes. Thank you!

20 May 2025
Rated 5 out of 5 stars

Perfect company for music groups wanting to set up a website

Really helpful in setting up our platform. Queries answered quickly.
I couldn't have managed without Benoit's patient explanations of how to manage the tech. (I'm not very tech minded, but he talked me through each issue, until it was resolved)
Lots of really useful policy templates on their website.
Great value for money and love the App.

21 May 2025
Rated 5 out of 5 stars

Clear guidance

Any difficulties I've had with the MM Platform have been resolved very efficiently. Thanks!

20 May 2025
Rated 5 out of 5 stars

A great service for small music groups

Making Music provides a number of invaluable services to the small music groups and charities for which I act as trustee and treasurer. In particular, the assistance with the preparation of accounts and associated tax forms to help my groups benefit from Orchestral Tax Relief is great - the team is thorough and responsive.

24 April 2025
Rated 5 out of 5 stars

Invaluable

Competent, quick and practical support filing Company Accounts to receive Orchestra Tax Relief. I couldn't do this without Making Music. Cannot recommend their services highly enough.

24 April 2025
Rated 5 out of 5 stars

Making Music provides excellent support…

Making Music provides excellent support and advice that makes running an amateur orchestra much easier than it otherwise would be. In particular, the Orchestral Tax Relief service they offer is very helpful and good value.

24 April 2025

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