Mailfence Secure & Private email Reviews 

I discovered mailfence.com after having difficulties with another email service. After surviving covid-19 & my heart problems that occurred from the covid-19 I was finally able to check on my email. I wrote to support & was successfully united with my email once again. I'm a very happy camper.

Great service, I wanted to use Mailfence with a non-standard setup and their support helped me on the same day to configure everything, perfect!

Reply from Mailfence Secure & Private email
A day ago

Dear Brian from mexico,
Could you please communicate your emailaddress or user name. We'll have a look again at your account. When an account is under investigation it is because we received notifications of illegal usage of such an account. Generally it relates to cases of phishing, scamming or spam sending done from such an account. Our support is very reactive for our legitimate users. Mailfence Team

First, how the hell did they know I was in Mexico? They're so incompetent they can't fix my account, yet they can sure track my whereabouts.

Second, what does "legitimate users" mean? Are we to infer there are illegitimate users? If so, they have bigger security issues than a nobody like me.

Third, I'm not sending them ANY more information b/c they've had 6 MONTHS already and have done nothing other than steal my private property, and I'll go to court with a load of evidence.

So I stand by my accusation: Mailfence is a FRAUDULENT front for information THEFT.

Update: If my account was used as a "scam," it wasn't me scamming anyone, and I'm secure in that knowledge. Why? B/c you have no evidence I scammed anyone. But you might have mentioned your accusation months ago instead of claiming it was under "investigation." Instead, you locked me out of my account without a reason, preventing me from retrieving my contacts and folders. That is simple theft of property.

Moreover, if someone used my account for scamming purposes, that only confirms how insecure your mail service is.
In any case, your service is either technically incompetent or fraudulent. I will leave that question for YOU, and whoever else reads this review, to decide.

Without any doubt, a good solution to replace Gmail/Hotmail and others!

Really good service. The User Interface is modern and quick responsive. The free options for vCard (contacts) and vCal (calendar) are really good.

A nice improvement would be : propose a favorable tariff for a family account.

I want to take the opportunity to thank Mailfence for their awesome service. I've been a Gmail user for many years and have never received the kind of service I have received from Mailfence. I'm also more at ease knowing my account is safe.

Absolute worst support team. I wouldn't even call them support. Supposedly paying customers get priority for their needs when contacting support, however, I only get one response every 24 +/- hours!!! I need their help with setting up an external mail server because THEIR instructions are vague and NO documentation explains what I am asking. Even in their response, they didn't answer my question they only said go look here and then told me to go see what others think about them on Trustpilot and to check out their knowledge base. As a paying customer, I would expect more. However, since I can't even get off the ground and I already have problems, then it will be taking my business else ware. DO NOT PURCHASE ANYTHING FROM MAILFENCE!!!

Had the mailbox restored. It was a smooth operaton with the support desk. Excellent support provided.

I have attempted to sign up for this service on numerous occasions, but every time it gets all the way to the final stage of the registration (email verification), before stating "Registration failed. Contact support"

Based on my experience in IT, this is likely some nonsensical anti-bot algorythm whose behavior is generally as opaque as possible to make it intentionally difficult for people to sign up.

Needless to say I'm not at all interested in wasting my time waiting on some answer from customer support, which is probably going to be some nonsensical advice, such as "disable VPN" or something equally nonsensical (again, speaking from experience), which is why I will be going elsewhere instead.

I paid the entry subscription on mailfence on the 2/2/2022 and contacted support to notify them and its been almost 48 hours and they have refused to respond to any of my emails and have not upgraded my account. They have the worst customer support out there. If you can't upgrade my account then I will want my money refunded.

I have been a long-time premium user of ProtonMail and its desktop and IMAP functions have worked well. However, I have had issues with the Android app and neither tech support or the sub-Reddit have been able to help me out, so I went looking for an end to end encrypted alternative.

The shortlist consisted of mailbox.org, Posteo and Mailfence. Many years ago I worked on a project for the European Commission and as Mailfence was Belgium-based I asked a former colleague who lives in the country was the company and its service secure and reputable. Both came back affirmative, so I signed up for a year with the basic premium version.

I am not a huge fan of browser-based email systems. Also, spending more time away from the desktop, it was important to find a service that had bombproof IMAP and SMTP for Aqua Mail on my Android devices. Set up was simplicity itself, as was putting it on my desktop third-party email clients Postbox and Mailbird.

Mailfence also has a calendar and document storage area, although neither works on remote devices, this was not an issue for me.

What I found outstanding was due to operator error (me) I was locked out of my account due to a 2FA issue. I fired off an email to Mailfence support and after answering some pretty in-depth questions (top notch security) I was back up and running in around an hour. Unbeatable service.

This was a clincher and I have no problem in now spending time switching relevant services and website logins to Mailfence.

Works quite well until you need support.

Support response can be up to 3 weeks which is apparently ok?? And in fact they get quite angry when you suggest it isn't.

There is no App for android although they claim there is. I'm assuming this because after another 3 week delay, and angry responses insisting I don't understand or I'm doing it wrong, they still can't tell me how or where to download the app.

In fact they seen quite angry most of the time.

RESPONSE TO RESPONSE:
"Requests are never left unanswered". Not true!

The link you refer to doesn't work as your support team have already admitted to me in an email.

If you don't believe your support team are angry you need to follow up some of their work.

Great support!
Good product, not the best design, setting interface is not the most intuitive, but fine.
Great value for money!

I have been looking for a secure email provider after my Hotmail account was hacked
Mailfence provide a very secure email and its surpoted by first class customer service should you need help

Great 👍 choice and name company has good situations and real life situations…

Mailfence does not work as it should and support is not solving it (prompting this review). It is only okay and has lots of drawbacks.

1) There is no option for longer session times, meaning you have to sign in every 8 hours. If you use multiple computers AND work at home where security is not as much of an issue, this is very onerous. I requested at least daylong or weeklong sign-in sessions (meaning you don't have to sign in) since I am working from home, like so many now, and MF won't change their hardcore policy.

2) My Mailfence email, aliases and custom domain do not receive emails and do not work for signing up for basic email lists. Support has not solved this problem. Told me to whitelist the domains and it didn't work. So the service does not even fully work!

3) There is no option for a classic, standard layout like Hushmail or classic Gmail. I can't even see who is sending me emails unless I slide over one of the columns. I requested a classic layout, but NOPE, we cannot change what we are doing.

So, in the age where tech companies claim to be user-centric, Mailfence is rigid, and it does not even work all the time. When it does it is very fast, but that is all I can say about it.

And as for the Docs function, if you think you can create a document and work on it in MF, you can't. You can either upload one already created or download it. It's somewhat useful from time to time, for uploads, but I cannot work directly in a GoogleDocs style workspace, which is what I wanted.

When these private email services realize what people want and how they work now, then they will be a five-star review, if they work right. Until then, I'd have to say Mailfence lacks a lot of necessary functionality and I think I am just heading over to a new provider if I can't get their team to actually solve my issues. And I don't like their rigid inflexibility on key issues.

I joined Mailfence some years ago when I realized that if I am not paying for a product, I am (and all my private data) the product. I chose Mailfence because of the safety of the servers and also because it would support Exchange, which I need for full synchronisation across my devices. All of this works now like charm (initially there were bugs, which were solved as they appeared). The support team is fantastic!!!! They reply immediately with helpful advice and also hear to the users. For example, they added a feature (managed sync devices) after I (and probably other users) asked for it. I think as a principle that this is the sort of companies that work for the user and we should be supporting with our money and trust.

Recently signed with mailfence, and so far I must say that I'm very pleased. Everything working just fine, I've taken the free version but I'm considering going for the pro one since I need more storage.

After trying other companies specialized on crippled emails, Mailfence was the only once capable to import our hundreds of Folders and thousands of emails from Gmail. Great service and Company.

Very satisfied with product (easy to use, secure and stable) and customer service (quick to react and very solution oriented)

I just had the most heartwarming experience when setting up my new business email. I had forgotten an important detail in the registration and contacted Mailfence support who took care of it promptly. If you are looking for mastermind support to empower your business Mailfence is your partner.