GMX Reviews 795

Like many others I find I have been locked out of my account as my username/email address is not recognised even though colleagues are still sending messages to that address. The help desk just claims they are overloaded and have provided no solution. I wish I had never used them and will take my email elsewhere.

GMX has zero customer support. Used it for years through Apple Mail, until it was unable to connect to the server. So the only way for me to access my email is through a browser. Very disappointed.

emails take a long time to load. spam filter not working properly.

0 stars, worst service in the world. They blocked my business email account and don't respond to customer support emails. I've been ignoring them for a month!!!

Have to say i have had no problems with this this website good experince with this website

Absolutely disgusted by them locking my friends account and making his business suffer . All he ever did with this email provider was to send emails between clients dealing with his real estate. He is now moving away from this rubbish provider and i wanted to warn everyone else . DON'T USE THEM. They don't even reply to any message sent to their customer services. I have warned you . PROTON EMAIL IS BRILLIANT

I have been using gmx.com as my email address for many years until one morning I was no longer able to access my account. I am therefore unable to receive any emails and have lost everything in that account. I have filled in their form for customer support over 10 times and have not heard back from them. I have also written to their Karlsruhe address. Again no response. Really disappointing and would not use them again.

gmx account may seem to work for a while but then you will get a problem and thats it, no support

it will lock you out your account or not let you log in
so do not use them for important email needs as you may not be able to get in your account one day and they will not help you.

I've never encountered anything like gmx mail. I opened an account several weeks ago, and after moving all of the mail I had saved from a different account, they blocked me for, " irregular activity", or something like that. It was very hard to find a way to contact them, but AI led me to the contact form. They did not so much as acknowledge my message, and its been several weeks now. No response, nothing. My important documents are locked in that account. I would say AVOID GMX EMAIL. What a shame that they do this to people. I have never dealt with anything like this before.

All my 3 accounts are not working since 4 days. Pop up appears in every account prompting for a password and does not accept the correct password. Endless requests have been sent to support centre who has not replied nor made an attempt to resolve this in anyway.

DO NOT USE - EMAIL NOT SECURE. UK website is compromised/fraudulent, their password reset process links to scammers. I have been trying to reset my password for months, but all of their options to reset password appears to come from scammers, and directs you to provide all manner of security data, and then asks you to reset your password using a non-gmx website. Zero customer support, absolutely cannot recommend in any way, truly terrible fraudulent experience.

I have my account for over 15 years (since 2010/2011) - never had a problem. all of the sudden I got a notification that my account has been blocked and they told me to contact customer service. to no avail so far. I have important contacts etc. -thankfully I have an automatic forwarding service to another e-mail account (not with gmx) however all the new mails do not get forwarded since it has been blocked.
it was hard enough to find a contact page but not a chance to phone someone or even an (automatic) email (to the mail adress you leave for them to contatc you) that your contact form was received and that you will get an answer. I contacted them 3 times already. nothing!
I will never again trust them! I used to book flights etc. with them- what if I would need some info to get to this information.

Eleven days now since my account was blocked for 'irregular activity'. Three times filled in the hard-to-find online form and not as much as an acknowledgement. I would urge anyone thinking of setting up an email account with GMX to go elsewhere. Total waste of time and effort and thoroughly frustrating. I would have given zero stars if I had been able to.

I have had a GMX account for a number of years probably 15 years+ Recently my account became inaccessible and for no known reason. My password just wouldn't work.... If I use the password recovery option on the GMX homepage it says it will send instructions to my secondary Gmail account. Despite checking my junk / spam folders within Gmail whilst also making GMX a safe sender I have recieved no email of that sort from GMX....

I have used their online customer service form explaining clearly the issue and have done so a number of times as it has been close to 2 weeks and still I have not even had a confirmation email stating they have my request....

I have had to attempt to recall 15+ years worth of people / companies etc... and change the associated email for them. I have had to change bank log in details, insurance / pensions etc.. etc...

As it stand asides from seeing that the recovery email has not been changed I don't actually know if the account has been hacked or blocked. I very much hope that if it had been hacked that the recovery email would have been changed by the hacker.... Thankfully it hasn't.... But I am not 100%.

I had many years worth fo trouble free email with GMX however they have now turned my life upside down and in a blink of an eye! Distress does not describe fully the misery this company has dealt me. I will forever more shout from the roof tops to avoid this email provider at all costs.

My email account was blocked due to supposed 'unusual activity' with no way to unblock or speak to a human being to help. Terrible service. Avoid this email provider.

This is a terrible company. After taking all the emails from my Gmail account they blocked access to my GMX email and have not replied to a single attempt to contact them. I'm deeply concerned about the security of my personal data but because I am UK based the UK Data Commissioner's office tells me it has no jurisdiction over a German company. Avoid GMX at all costs.

Por que no salen estrellas negativas que si no...
Abro una cuenta y me indica al día siguiente que la tengo bloqueada. Y no se qué hacer.

Dear GMX member, our system has detected irregular activity related to your account. As a precautionary measure, we have blocked your account.

To regain access, please contact our Customer Support.a y aún no la he estrenado.

I've actually had a couple of GMX accounts for several years that I hadn't used in years. I recently decided to start using them & wanted to create a new acct. GMX accepted my username, password, personal info & even the email verification they sent me. As soon as I tried to log into the new acct., they blocked it for "irregular activity..." Their customer support appears to be non-existent.
Initially made contact through facebook, but only got some boilerplate response to use a report form on their website which you have to be Sherlock Holmes to find. So far no response.
At this point I'm fairly certain GMX can't be trusted & I will be reconsidering my decision to start using my existing accts.
2/19/26 Update: GMX contacted me on 2/5 to inform me that they had unblocked my acct. I'm still leary about using them for anything important. YMMV

??? Created email and use it for like 10 hours, and i order something on website, and when i want check my order details, i just saw im banned for iregular activity/spam haha, why ??? Next this gmx email service, its very bad one.

Complete waste of time you go through filling out all the necessary information just for them to block it at the last minute what a complete useless firm they are just waste your time trying to get an email address from this company they are ridiculous they are just trying to get your data for free