Mailfence Secure & Private email Reviews 

174
•
TrustScore 3 out of 5

3.1

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Rated 4 out of 5 stars

super easy to set up end to end encryption without needing to be a total tech genius. also cool that they support EFF and EDRi.

Company replied

Rated 5 out of 5 stars

These guys are FANTASTIC. It is exceedingly hard to get decent "costumer support' these days & these guys went above & beyond (even though the fault was mise all along). Mailfence is the top 3 email s... See more

Company replied

Rated 1 out of 5 stars

I had used an account on here for scam baiting. I know, probably not the wisest idea ever, but not illegal by any means. At one point, I sent a similar email to several different scammers, and mailfen... See more

Company replied

Rated 1 out of 5 stars

What's the point of using an email service if no emails arrive? That is the definitive conclusion after trying to bear with/use this service for over a year now. Useless and actually harmful if you ha... See more

Company replied

Company details

  1. Email Service Provider
  2. also in
  3. Computer Security Service
  4. Software Company
  5. Software Vendor
  6. Web Collaboration Platform

Written by the company

Mailfence is an end to end encrypted email suite that boosts collaboration and convenience without compromising neither. You can encrypt symmetrically and asymmetrically with Mailfence via our platform the encryption is dead simple and with our Integrated keystore end to end encryption has never been easier. Finally, Mailfence donates to EFF and EDRI to bolster the fight for Online privacy.


Contact info

3.1

Average

TrustScore 3 out of 5

174 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(174)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great documentation

Great documentation, trusted Belgian company. Very transparent and active on social media.

28 March 2023
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear Sa Co,

Thank you so much for your review.

Regards,

Mailfence Team

Rated 5 out of 5 stars

Great service - Bust costly

Using Mailfence for over a year with Pro Subscription and in total four accounts. Each family member has an own account. Yes, this service is costly, but I like the service and will not change to another provider.
EAS works very well, and IMAP/SMTP is a must for the other family members.
Everything works flawlessly, and the support helped every time with requests I have raised very fast.

27 March 2023
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear Mike, Thank you for your feedback. We remain at your service. Regards, Mailfence Team

Rated 1 out of 5 stars

These scamers block my account after…

These scamers block my account after 210 days without logging in and stole my PERSONAL DATA, suport not working, avoid them at all cost, awful experience with them

20 March 2023
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear, We are sorry to about your bad experience. Our deactivation policy is clearly communicated in our Terms of Use. Fortunately if your account has not been inactive for more than a year, we might be able to recuperate it, since we first queue the accounts for permanent deletion. Please contact support @mailfence.com and communicate your emailaddress, we will try to recuperate your account. Regards, Mailfence Team

Rated 5 out of 5 stars

Great customer service, very effective

Great customer service and very effective. Everything is good regarding my security so far. Happy with this provider.

17 March 2023
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear Antoine,
We thank you for this review and remain at your service.
Best regards,

Mailfence Team

Rated 5 out of 5 stars

Unrivaled

Mailfence is the best email service provider I've ever seen. Their website is fast and uses minimal system resources. Their webmail interface is unequaled, as is the reliability of their service. Settings are easily accessible and configurable. It's unique to find an email provider that doesn't discard legitimate mail, but Mailfence meets this qualification superbly. Migrating mail to their service isn't easy, but some secure email providers don't even allow migrations. Of all the email service providers in the entire world, the Mozilla Foundation endorses Mailfence exclusively for use with their Thunderbird email client.

17 December 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Hello,
Thanks for your feedback! We're glad to have happy users such as you.
Have a great day,
Mailfence Team

Rated 5 out of 5 stars

Fabulous

Great, just started with Mailfence so i had Some quistions make a view mistakes.
The servies was very good and quick.
Realy very plessant.
The interface looks nice and is also veert quik, when you have some times slow internet as i have.

11 December 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Hello,
The support is always present to answer any questions.
We remain at your disposal if needed,
Mailfence Team

Rated 2 out of 5 stars

Free but not worth it.

You can get this email for free, but it has ZERO security features and does not even allow to filter/block spam messages. Sure, you can mark a message as Spam, but this does absolutely NOTHING.

Use this to SEND/RECEIVE emails - don't expect anything else.

7 October 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear,
We're sorry to read that you didn't enjoy your experience with Mailfence. We support many security features, for free and paying accounts, such as end-to-end encryption and 2FA.
Please, share with us (support[at]mailfence[dot]com) full headers + body or archive of the spam message that you would like to report as spam.
We thank you for your understanding and will do our best to improve our service.
Regards,
Mailfence Team

Rated 5 out of 5 stars

Well featured and configurable.

Well featured and configurable.
Supports Activesync, CalDav etc, has a good range of filters(rules) including sending alerts to various messengers, can give you a text with your daily calendar event, and privacy options are very good.

The only thing lacking is an app. They do have a web based app, but not an iOS or Android specific ones.

23 September 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Thanks for the positive feedback! We're delighted to see our users happy with our services.
You'll be happy to learn that we're currently working on a native app. Stay tuned!
Regards,
Mailfence Team

Rated 5 out of 5 stars

I needed to recover a Mailfence account and got great support!

I needed to recover a Mailfence account not used for some time, and support was very helpful and responsive to help. Got my access back, and the user experience is excellent!

14 September 2022
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear Alex,
Thanks for the positive feedback!
We do our best to satisfy our users.
Have a great day,
Mailfence Team

Rated 2 out of 5 stars

Unresponsive or delayed response from…

Unresponsive or delayed response from support. It appears it is only one agent or using different names. As a non traditional service provider, this is the support, customer service and inconvenience. It is not all safe and secure.

25 August 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear Emma,

We are sorry to read about your experience. We pride ourselves on a good customer support which is done by several members of our team. If you had a delayed response, it might have been because of a technical difficulty ? We apologize and will do all we can to make you change your mind. Regards, Mailfence Team

Rated 5 out of 5 stars

The free side of mailfence is worth…

The free side of mailfence is worth anyone's time for it is well supported even unpaid services, paid must be top notch.
They helped me in a crunch with gaining access back to my mail services within 12 hours.

I would use this as your secondary or even primary.

my 2cents

25 August 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Thanks!
We do our best to satisfy our users.
Mailfence Team

Rated 1 out of 5 stars

Mailfence does illegal private email reading and blocks paid accounts

mailfence takes money for subscription, mailfence illegally reads my private emails, and because mailfence doesn't like what I send privately, mailfence blocks my paid emails.

Mailfence refuses to pay damages.

I can prove all this that I speak the truth!

Mailfence is lying I have violated Terms of Service policy, this is untrue. I was replying to personals ads and mailfence was reading along illegally and mailfence doesn't allow a private person to reply to contact emails, Mailfence should stop lying and unfortunately I need to get my paid money back of the email account subscription through PayPal Buyer Protection because Mailfence refuses to give my money back, that's how it looks, and not like Mailfence is misrepresenting and lying.

mailfence nimmt Geld für Abonement, mailfence tut illegal meine private emails lesen, und weil mailfence nicht gefällt was ich privat versende blockt emails meine bezahlte email.

Mailfence weigert sich Schadensersatz zu bezahlen. Ich kann dies alles beweisen, dass ich die Wahrheit spreche!

Mailfence luegt ich haette gegen Nutzungsbestimmungen Bestimmungen verstossen, das ist unwahr. Ich habe auf Kontaktanzeigen geantwortet, und mailfence hat illegal mit gelesen, und mailfence duldet es nicht, dass eine private Person auf Kontaktemails antwortet, Mailfence sollte aufhoeren zu luegen und leider muss ich mein bezahltes Geld des Abonement des Emailaccount ueber PayPal Kaeuferschutz zurueck holen, weil Mailfence sich weigert mein geld zurueck zu geben, so sieht es aus, und nicht wie Mailfence hier falsche angibt und luegt.

16 August 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear, We regret your bad experience but your account was in breach with our Terms of Service which you had accepted. Regards, Mailfence Team

Rated 5 out of 5 stars

I had to change my hotmail email…

I had to change my hotmail email address two weeks after it was hacked. I stupidly created yet another Outlook e-mail until a work colleague told me about the more secure e-mail companies. After some research I decided on mailfence.com. It was simple to set up my new account and I have no problems receiving emails to my new address.

A couple of days ago I had to contact Mailfence Support with a minor problem. Rachel was very helpful and answered my query the same day which would never happen with the big tech companies. I am glad I switched over to Mailfence.

9 August 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Thanks for the positive review!
Our teams are doing their best to satisfy our users.
Have a great day,
Mailfence Team

Rated 5 out of 5 stars

Lost recovery key for 2FA after reset smartphone locked my account, but Mailfence supporter helped me immediately

I could confirm reliability of Mailfence by my failure.
2 factor authentication is usuful and increase security for our email. But I happened to meet locked out from my account suddenly. It's bad behavior for me to reset smartphone after setting 2FA. Because I forgot some records for recovering,I lost the clue to login.
I inquired to Mailfence supporter team. It was first time to send message them but their reply was prompt and showed me for processing of deactivate 2FA setting.

After retrieve my account, I exchanged messages with a friendly supporter.
So I can believe Mailfence has not only high techniques but also good supporters.
The reliability of Mailfence should be kept their continuous efforts.
Please try if you have not used it yet.

28 July 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Thanks for your positive feedback. We do our best to provide the best services for our users. We're glad it shows!
Have a great day,
Mailfence Team

Rated 5 out of 5 stars

Mailfence- best secure GSuite alternative

Mailfence is a brilliant, secure G-Suite alternative. Their customer service is incredible, making them an excellent choice if you need privacy, security and great functionality.

28 July 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Thanks for the positive review!
We remain at your disposal if needed.
Have a great day,
Mailfence Team

Rated 5 out of 5 stars

Very responsive Support team

I signed up for a Mailfence account yesterday. Couldn't decide between two usernames so I created two accounts. Within ten minutes of trying out all the features, I decided to upgrade to their Entry plan, which is very reasonably priced at €30 per year. The Entry subscription provides up to ten aliases, so I deleted one account and tried to add that username as an alias. Not surprisingly, wasn't able to. I contacted Support and they replied within 30 minutes, and eventually resolved the matter in a total of 40 minutes. Really impressed with the speediness and efficiency of their response, and I imagine I will be using this service for years to come, based on this very positive experience.

16 July 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Thanks for your positive feedback. We do our best to satisfied our users and provide the best services.
Have a great day,
Mailfence Team

Rated 3 out of 5 stars

Email Account Suspended Without Warning

I am waiting for a reply from the support_mailfence.com. Unexpectedly, my email account was temporarily suspended. I have used this email account for over five years. I need the support team to contact me promptly.

14 July 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear,
The automated internal anti-abuse/anti-phishing/anti-spam system has triggered some alarms based on abnormal/suspicious email sending. Your account was reactivated after further investigation. Let us know if you need anything more.
Mailfence Team

Rated 1 out of 5 stars

Do NOT trust or use mailfence

Do NOT trust or use mailfence, they are just another fake service promoting security and privacy. Unable to create accounts from the tor browser, and most of the time from a vpn as well. Unable to create account using one of the 2 safest emails there is, danwin and Elude. If u try to use these as a recovery mail u just get error after error. Because they, like proton, gmail, etc etc, need that chain of breadcrumbs to find u and link u, because privacy is a bit fat scamming lie. But oh, its just a 'tecnical error'. Funny how all mail clients have tecnical errors when u try to sign up via tor or use one of those 2 recovery mails. Shame on u for claiming u care about proivacy and then decline certain email domains.
Oh and they also block certain ips for 'reasons' as in u know, if u speak ur mind, is known as a 'trouble maker' 'free voice' or in any other way flagged for wanting privacy. Then to give u access bk to ur account they ask for ur ip so they can remove it from their blacklist. That works wonders for ones privacy, and also hard to use via a vpn or tor network. Wake up sheeple, another provider not to be trusted, there are currently only very few u should even consider if u carea bout these things.

28 June 2022
Unprompted review
Mailfence Secure & Private email logo

Reply from Mailfence Secure & Private email

Dear,
We're sorry you feel that way. Privacy is one of our top priorities, with security. Feel free to contact our support and ask for your email address to be set up.
Mailfence Team

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