Mags Direct Reviews 1,240

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting that orders arrive quickly and in perfect condition, making transactions hassle-free. Many appreciate the convenience of ordering magazines, especially those that are hard to find locally, saving time and effort. The packaging is often praised for protecting items during transit, and the website is considered easy to use for ordering single copies or back issues. However, some people were dissatisfied with delivery times, with some orders taking longer than expected or not arriving at all, despite paying for express options. There were also mentions of issues with tracking information, lack of communication regarding shipping, and unexpected import taxes for international orders. A few reviewers also noted that some items arrived with bent corners due to insufficient packaging for collector's items.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services, with many praising fast delivery times and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering... See more

Product

Consumers find product quality to be ambiguous, with many praising the wide selection of magazines, ease of... See more

Service

People report positive experiences with service, often describing it as fantastic, excellent, and smooth from... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to use, navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more

Company replied

Rated 4 out of 5 stars

Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed

Company replied

Rated 4 out of 5 stars

Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more

Company replied

Rated 5 out of 5 stars

Absolutely a fantastic service & will be using again , I collect the Star Wars Lego mags for the figures & here in Taunton you can’t seem to get many always out of stock but this company had all th... See more

Company replied


Company details

  1. Newsstand

Written by the company

Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing websiteeee huge variety

14 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Laibah, it is very much appreciated.

Your feedback means a lot to us and we are happy that you appreciate our extensive selection of titles . We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 1 out of 5 stars

I ordered my magazine two weeks ago and…

I ordered my magazine two weeks ago and it still hasn’t arrived and after asking customer service they hve said there’s an issue with my address even though it couldn’t be clearer. Such bad service. Still no magazine or refund

30 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your review Rosie and for bringing this to our attention.

Your feedback is important to us and we will ensure that the relevant people are made aware of this.
Our customer service team is actively investigating this for you and will be in touch as soon as possible to resolve the issue.

Hopefully we can resolve this matter to your satisfaction.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Very easy sign up and great selection

14 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Tomar, it is very much appreciated.

We're pleased to hear that you found the ordering process easy and that you had a positive experience with us.
We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Fast delivery and packaged carefully

Fast delivery and packaged carefully! Thanks !!

7 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Connor, it is very much appreciated!

We're really pleased to hear you were happy with our fast service and careful packaging. We truly appreciate your support and hope you enjoy your magazine selection.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Smooth service from order to finish

Smooth service from order to finish. Friends were happy with their gift copy. Arrived on time in good order.

13 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, it is very much appreciated.

We're pleased to hear that you found ordering from Mags Direct was a smooth process. It’s also great to know your friends were happy with their gift copy. We look forward to seeing you back with us again in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery acceptable.

7 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Regina, it is very much appreciated.

We're pleased to hear that you found the ordering process easy and that you had a positive experience with us.
We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Great site and amazing titles.

22 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Luis, it is very much appreciated.

Your feedback means a lot to us and we are happy that you appreciate our extensive selection of titles . We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

I've ordered from them before to get…

I've ordered from them before to get some back issues I missed out on and the magazines always arrive fast and well packed. Never a complaint.

6 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, it is very much appreciated.

Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Gardeners World Magazine ordered Online

We ordered the magazine online and it was delivered promptly. The process was nice and simple, and we are now looking forward to benefiting from all that the magazine offers.

23 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Sally, it is very much appreciated.

We're pleased to hear that you found the ordering process easy. It’s great to know your delivery arrived promptly and that you had a positive experience with us.

We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Great website managed to get the Lego…

Great website managed to get the Lego magazines as a bundle together

7 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Jacoab. It is very much appreciated and your feedback means a lot to us.

We are also very happy that you found our website and were able to bundle up your Lego magazines! We look forward to seeing you back again in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE, GREAT PRICES ,FAST DELIVERY WHAT MORE DO YOU NEED
I Live in Canada and always use these guys fo rmy Lego Magazines

3 February 2026
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Farruke. It is very much appreciated and your feedback means a lot to us.

We are also very happy that you find us to be great value and choose Mags Direct to get your Lego magazines shipped to Canada. We look forward to seeing you back again in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Very efficient

Very efficient, easy to use website. Quick delivery

5 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Lyn. It is very much appreciated.

Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Easy to order and magazine arrived…

Easy to order and magazine arrived quickly.

21 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Ruth. It is very much appreciated.

We're pleased to hear that you found the ordering process easy. It’s great to know your delivery arrived promptly and that you had a positive experience with us.

We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Can’t believe how quick this arrived

Can’t believe how quick this arrived. £1 delivery charge and it arrived the next day.

1 May 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Hayley. It is very much appreciated.

Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Easy to order

Easy to order, fabulous price, delivered as promised

16 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Alison. It is very much appreciated.

We're pleased to hear that you found the ordering process easy and our offers to be good value. It’s great to know your delivery arrived promptly and that you had a positive experience with us.

We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 4 out of 5 stars

Delivered on time.

22 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 4-star review Charles. It is very much appreciated.

Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Good selection of magazines

Good selection of magazines . Easu odereing and not tied to a subscription. Low postage.

30 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Natalie. It is very much appreciated.

Your feedback means a lot to us and we are happy that you appreciate our extensive selection of titles whilst not having to be tied to a subscription. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 1 out of 5 stars

Delivery provider now Yodel

Delivery provider now Yodel. Yodel lost parcel.

Yodel took photograph of somebody else's front door. Same house number is mine so obviously not in our road.

Tried to contact Mags Direct. Webpage form repeatedly saying "unable to send".

Now in contact with bank to arrange refund.

29 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Steve,

Thank you for your feedback. We're sorry to hear about the issues you've described with your delivery.

However, we have been unable to locate any order under the name provided, and we’ve not received any contact or enquiries matching your details. It’s possible the order may have been placed with a different retailer.

If you believe you may have placed the order under a different name, please do get in touch with us so we can investigate this further for you.

You can contact us via our contact form at magsdirect.co.uk/contact or email us directly at magsdirect@flgroup.co.uk, and we’ll be happy to assist.

If the order was placed with another retailer, we recommend checking your order confirmation and contacting them directly so they can help resolve the issue.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

The correct version of the magazine…

The correct version of the magazine arrived in perfect condition &on time.

15 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Colin, it is very much appreciated!

We're really pleased to hear you were happy with our service and that your order arrived in perfect condition. We appreciate your support and look forward to seeing you back with us in the future.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Quick delivery faultless thank you

Quick delivery faultless thank you

14 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, it is very much appreciated!

We're really pleased to hear you were happy with our quick service and truly appreciate your support. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best Wishes,
MagsDirect

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look