There was an error, and charged my CC account, but was reversed immediately as soon as I brought it to their attention. I have been a customer for many years, and mistakes have been few and far betwee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I use this app on my ipad, it's really intuitive and a great, environmentally friendly way to read magazines. I recently had an issue with a magazine subscription auto-renewing earlier than expected... See more
Company replied
The customer service team were positively amazing. They listened to me and helped me out . So professional. It's very rare these days to have amazing customer support. Would recommend these amazing... See more
Company replied
I didn't know that a subscription I had ordered was set to automatically renew. When I found the $76.40 charge on my credit card I was very upset. I contacted Zino Customer Service and explained my... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.2
Great
418 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zinio
Thank you for your feedback Chris Thompson. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1542203.
Being able to communicate my problem…
Being able to communicate my problem and the Consumer Service at Zinio fix it in no time.
12 March 2026
Unprompted review
Reply from Zinio
Thank you for your review Marc Proulx. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I’ve had a good experience with the…
I’ve had a good experience with the app. It was snap to subscribe to magazines.
3 March 2026
Unprompted review
Reply from Zinio
Thank you for your review Herman Nick. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I understood I was buying a print…
I understood I was buying a print version. I would never have chosen a digital magazine however you've taken my money and now I seem to have no way of logging in to even see what it is. I bought.! Disappointed.
20 January 2026
Unprompted review
Reply from Zinio
Hi,
Thank you for sharing your experience. I am sorry to hear about the confusion around your purchase and that you have not been able to access what you bought. I understand how disappointing this can be, especially if you were expecting a print edition.
Zinio provides digital magazine subscriptions, and access is available through the Zinio app or website using the email address associated with the purchase. If you are having trouble logging in or locating your subscription, our support team can help review your account and guide you through the access steps.
Please reach out to us directly via our Help Center so we can look into this for you and help clarify your options.
We appreciate you taking the time to leave your feedback.
— Zinio Support Team
Rip off merchants
Can I give it zero? I have never heard of Zinnio before and wanted to buy a print version of a magazine which included a free calendar. The website actually showed each photo to nthe calendar. Why would I think I wasn't going to get a print version complete with calendar? Then two days later I received an email which looks like all I have purchased is a digital version. With no calendar of course. I have been robbed, misled, Swindled, mugged and completely ripped off. How are these crooks able to get away with this and take me Ney off you for a digital copy without saying in the description that that is what you are getting. And fraudulently misleading you by actually showing you photos of a calendar that you don't receive.
16 December 2025
Unprompted review
Reply from Zinio
Thank you for your review.
We are sorry to hear about your experience and would like the opportunity to look into this further for you. To better understand what happened and help resolve the issue, please contact us with more detailed information at support@zinio.com,quoting reference 1524783.
Once we have the details, our team will review this and assist you accordingly.
My question was answered promptly and…
My question was answered promptly and the information provided was accurate
11 December 2025
Unprompted review
Reply from Zinio
Thank you for your review Carl Frydrych . It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
helpful staff
7 November 2025
Unprompted review
Reply from Zinio
Hi Athol, thanks so much for your comments. We are delighted to hear about your good experience with our service and support. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1519202. Thanks for your review and have a wonderful day!
Good selection of magazines but...
Good selection of magazines but they are embedded with DRM (Digital Restrictions Management) which means you cannot save a PDF copy of the magazine and when the site says "download" it doesn't mean to your local computer. You will need the reader and being connected to the internet in order to read it. So basically, you're paying for a magazine but not getting all the benefits of owning it.
28 September 2025
Unprompted review
Reply from Zinio
Hello Mike, thank you for your feedback. We acknowledge your request for PDF versions of magazines through ZINIO. Unfortunately, this option is not currently available due to publisher restrictions. However, we have recorded your input for our team to review in the future. Should you need any further assistance to enhance your experience with our app, please reach out to us at support@zinio.com. We appreciate your review and wish you a wonderful day!
Zinio help desk won't let you go until…
Zinio help desk won't let you go until a problem is solved. I can read again!
19 September 2025
Unprompted review
Reply from Zinio
Thank you for your feedback Martin Wright. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com.
Immediate response
15 September 2025
Unprompted review
Reply from Zinio
Thank you for your feedback Marina Kruger. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com.
Reply from Zinio
Thank you for your feedback Shawn Lampp. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Reply from Zinio
Thank you for your feedback. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Reply from Zinio
Thank you for your feedback, Paul. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Reply from Zinio
Thank you for your review Michael Boomerang. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Tried to login and it let me in but my…
Tried to login and it let me in but my magazine was gone and it said I had no mags. Contacted to mag company and they said I had to contact Zinio. Unfortunitely there was no phone number, just a site to e-mail them. I did twice and no reply.
21 May 2025
Unprompted review
Reply from Zinio
Thank you for your review, Kathleen. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com quoting ref #1491662.
I was unable to sign in and the Zinio…
I was unable to sign in and the Zinio support team was persistent to make this problem was solved.
24 May 2025
Unprompted review
Reply from Zinio
Hi Ian B, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
They do well what they say they will
They do well what they say they will do, no fuss, no argument, very efficient
13 April 2025
Unprompted review
Reply from Zinio
Hi Brian Scott, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1481946. Thanks for your review and have a great day!
They overcharged me but customer…
They overcharged me but customer service gave it straight back.
25 February 2025
Unprompted review
Reply from Zinio
Thank you for your review jjjgggww. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Customer support is very helpful
Customer support is very helpful and fast
2 February 2025
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great customer service and great…
Great customer service and great experience
1 February 2025
Unprompted review
Reply from Zinio
Thank you for your review David Rollin. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.