MAG Laundry Equipment Reviews 

68
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The Sales Team at MAG ( in conjunction with the Service Team) have always been helpful and on hand to deal with any of our laundry requirements. They have been small requirements - we only have a sin... See more

Company replied

Rated 5 out of 5 stars

UNBELIEVABLE EXPERIENCE with MAG! Called this morning and they came out within a couple of hours and had everything back up and running in no time. Quick and easy without any fuss at all. Would defini... See more

Company replied

Rated 5 out of 5 stars

Returning customer that has contacted MAG a few times over the years to look after our laundry equipment at different sites. Good engineers. Always proffessional.

Company replied

Rated 5 out of 5 stars

Always had a lovely experience with Mag Equipment, in particular Daniel Holland. He's always quick to get back to us when we need him too and always happy to talk too! Thank you very much :)

Company replied

Company details

  1. Coin Operated Laundry Equipment Supplier
  2. also in
  3. Laundry

Written by the company

MAG Laundry Equipment is an award-winning supplier of commercial washing machines and tumble dryers, working with businesses across the UK. MAG supply, install and repair commercial laundry machines for hotels, care homes, laundries and launderettes. www.maglaundryequipment.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

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No recent history of asking for reviews

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4.7

All reviews

(68)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Take your money and then don’t turn up

Take your money and then don’t turn up! Promised and engineer yesterday and of course no one and now you can’t reach then !

3 May 2024
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Hello, we are sorry to hear of any delay, all jobs have been attended or customers have been contacted with an attendance date. Please can you contact us directly so we can investigate and resolve this for you asap? Thank you.

01422 553366
service@maglaundryequipment.co.uk

Rated 5 out of 5 stars

The best in the business

After numerous shocking experiences dealing with JLA, it was time to find a new supplier.

I ordered a new tumble dryer from MAG to replace my previous machine and found the service to be impeccable. The process was simple and fast, the communication was prompt and the delivery was timely. My new dryer is now installed and operating and my staff couldn't be happier.

I want to say a massive thanks to the team at MAG for their exceptional customer service and a special shoutout to their engineer who was extremely knowledgeable and professional.

Give them a try and you won't be disappointed!

20 March 2024
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Thank you for your fantastic review for MAG Laundry Equipment! Your feedback for our team is much appreciated and we are pleased to hear you had a positive experience from start to finish. Thank you for trusting MAG with your tumble dryer order and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Brilliant service

brilliant service from start to finish. The staff was fantastic, reliable and knowledgeable about their product with no hidden costs.

would definitely use in the future.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Danny

Excellent service from Danny, extremely knowledgeable and helpful. Definitely recommend.

19 September 2023
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Hi Jane, Thank you so much for your kind feedback and for choosing MAG Laundry Equipment once again! We truly appreciate your trust in our business, products and services. It's brilliant to hear that you have had an excellent customer experience and we will give Danny a well deserved pat on the back. We always strive to provide the best level of support as quickly as possible and your satisfaction is our priority. Please don't hesitate to reach out if you ever need any assistance or have any questions. We are always happy to help and look forward to working with you for many more years to come. Thanks again from the Team at MAG Laundry Equipment.

Rated 5 out of 5 stars

Very impressed by this company, so very helpful and friendly

All the staff were very helpful and friendly, I was very pleased with the service I received from pre purchase to delivery and installation, I would highly recommend this company and many thanks to Stephanie.

13 January 2023
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Hello Lilian, many thanks for your kind feedback and 5 star review! We are happy to hear you were happy with your order. Best Regards, Team MAG & Stephanie.

Rated 5 out of 5 stars

Thank you MAG for an excellent service

Thank you MAG for an excellent service, especially James for his assistance and securing us good deal in supplying our detergent and helping to sort our delivery problem quickly and efficiently.
Also a big thank you to Kevin his help once again in repairing our machines and fitting newpumps.

26 May 2022
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Hi Ian, we are delighted to hear you were happy with our products and services. James and Kevin are some of the best in the industry so we're glad they've been able to assist you with our commercial laundry detergents and repairs.

Rated 5 out of 5 stars

Brilliant Customer service

Contacted MAG Laundry after a number of failed outcomes from other suppliers. Brilliant customer service, everything delivered on time and nothing too much trouble. Great follow up service from James to ensure that everything was OK. Would definitely recommend.

25 May 2022
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Thank you for taking the time to leave us a review. That's great to hear, we will share your feedback with James and the team at MAG, and we will always be happy to help.

Rated 5 out of 5 stars

Great team at MAG

I've always had a great experience with the team at MAG. Always quick to respond to emails and calls and nothing is too much trouble. I'd go as far as to say that they are the best supplier of commercial laundry machines in the UK.

16 May 2022
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Thanks for for the 5 star review and feedback Eddy. At MAG Laundry Equipment we take pride in delivering first class customer service and we will always be happy to help.

Rated 5 out of 5 stars

MAG go above and beyond to provide a top quality service

Excellent company to work with. I've got nothing but praise to give for their team and products. A real friendly and helpful company who will go above and beyond to provide a top quality service.

16 May 2022
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Thank you for your feedback and review Alex. That's great to hear and we will always be happy to help 😁

Rated 5 out of 5 stars

Professional, friendly, helpful and a pleasuring doing business!

I would recommend MAG Laundry Equipment to anyone. We worked with them recently and the people there are professional, helpful, and always have time for you!

11 May 2022
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Thank you for your feedback and kind review. Always happy to help and we look forward to speaking with you again soon!

Rated 1 out of 5 stars

Is this the best they can do?

A Great Company if you want to choose one that does not have turnaround targets for repairs and threatens every call out might be chargeable even if your machine is only a few months old.

Waited all day for an engineer to call let alone turn up to fix the machine and then was told that it will be sometime but can't guarantee when that might be.

You might decide that this is not quite the level of service you need for your laundry.

10 May 2022
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Hello John, you called us yesterday and an engineer is attending today. That's a pretty good response time for your area of the UK. The last time we attended we let you know there was a build up of lint and this can be avoided with simple maintenance. You have a habit of leaving other companies bad reviews and this review is not a fair reflection of our service. We will be able to assist you quicker next time if you don't hang up the phone on our members of staff. Thank you.

Rated 5 out of 5 stars

Friendly, professional service from start to finish

I have worked with MAG Laundry for many years. They are a great team offering a friendly and highly professional service. I would highly recommend to anybody requiring laundry equipment solutions.

3 November 2021
Unprompted review
MAG Laundry Equipment logo

Reply from MAG Laundry Equipment

Thank you Stuart. We're pleased to hear you've had a good experience with our team and products.

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