eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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No recent history of asking for reviews

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5.0

All reviews

(820)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job

Great job. Replaced my MacBook keyboard and got it up and running in time for weekend. Good coma - kept me informed when received and any issues. Turnaround was 7 days total inc postage both ends which they cover

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

My MacBook logic board needed replacing. After taking it to Apple and a few other shops, I found eFix on Google and was impressed by the reviews.

I contacted them for a quote and received one in 24 hours. Once I was happy with the quote, a box was sent to me, again within 24 hours.

The team kept in constant communication with me throughout the process.

My MacBook has now been returned to me fully fixed and in perfect condition. The surprise sweets were also an added bonus :)

Would recommend this company to anyone as the staff are super friendly and the work is completed super quick!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Macbook repair

Needed a repair on our daughter’s Macbook screen. Experience was great from start to finish - great communication and very helpful.
Extremely efficient and quick turn around - received back this morning packaged brilliantly- fully repaired and looks so good.
Daughter is delighted !
Thank you so much

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Contacted apple said water damage and…

⭐️⭐️⭐️⭐️⭐️
I can’t recommend these guys enough! Apple quoted me an extortionate amount just for the water damage, but when I sent my Mac here they gave it a thorough look over and kept me updated with fab communication the whole way through. They explained that along with the water damage, the screen was also faulty — and still charged me only a third of what Apple wanted just for the water damage alone. Both issues were fixed, and my Mac came back working as good as new. Excellent service, honest advice, and amazing value!.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

My mac screen was broken and I was needing to find a safe, quick and affordable option. This company was really helpful, friendly and informative when I rang them to see if they’d take my computer, it is extremely affordable, had an extremely quick turn around time, they gave clear instructions and I felt confident sending my mac off to them. I was very impressed with the free and next day delivery. There was clear communication throughout and now my mac is like new! Thank you!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

2021 14” MacBook Pro Screen Fix

My 2021 14” MacBook Pro screen suddenly went on me, I was seeing coloured lines and then the screen went black. I could use it with an external monitor but after a few months I decided it required fixing. After looking for ages for professional, high quality repairs, eFix Ltd was the best choice in the country. I l spoke with Reece via email and the phone to ensure I understood the process and I was reassured every step of the way. My laptop was securely sent to their shop and the process was fast and efficient. Receiving the laptop back in a perfect condition made me unbelievably happy - they even left a small sweet in the box. Thank you so much for fixing my laptop, I greatly appreciate such a high quality repair.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, quick, reasonable, clear, trustworthy. Get your stuff fixed here!!!!

7 September 2025
Unprompted review
Rated 5 out of 5 stars

A superb service and excellent value for money

I completely agree with all the feedback this company has received. The communication has been first class and the repair was done quickly and at a fraction of the cost that Apple wanted to charge. Reece explained everything clearly and kept me updated at every stage. I will definitely be recommending eFix.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

eFix Ltd's excellent Trustpilot rating and reviews, and its own website persuaded me to send my MacBook Air to them for a replacement screen, rather than to Apple (which I'd considered to be the "safer option"). I'm very happy that I went with eFix Ltd. They do not apply a diagnostic fee and trust their customers to know what a cracked screen looks like. The £280 fee for their excellent service (including secure postage and a couriered return) is bordering on generous. Communications were prompt and clear throughout. I was particularly impressed with the care that has obviously been taken with their guidance on packing a laptop for shipping to them. I should also mention that the repair was carried out and my laptop returned to me in just five working days. I'm not planning on cracking my MacBook's screen again, but if I do, I'd have no hesitation in entrusting eFix Ltd with its repair. They've been a real pleasure to deal with throughout, have saved me a chunk of money, and even threw in some sweets. A truly outstanding service.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

First Class service received

First Class service received
First Class service received. Had an old MacBook pro with a few issues and these guys diagnosed and repair ed quickly and kept me informed throughout. they were refreshingly honest and cost less than was expecting :-0)

Would definitely use again can recommend without hesitation.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Great communication right from the get…

Great communication right from the get go. Prices clearly explained and reasonable. They took the faff out of dispatching by emailing a pre paid tracker postage label. When things required a bit of extra work they costed up and explained why. If the MacBook was unrepairable they would only charge you the diagnostics and would send back . They gave free moam chews aswell - nice touch . Polite and professional, my 2015 MacBook runs like new again and still no requirement for me to by the latest MacBook . (For info wine was spilt on MacBook )

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Mac Repairs

Great service from Macbook-Repairs - replaced swollen battery on MacBook Pro in no time at all. Well packaged and would recommend their service to anyone with a problematic Mac. ⭐️⭐️⭐️⭐️⭐️

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for a smoother experience…

Couldn’t ask for a smoother experience - this is one of those rare companies which seems too good to be true, but in fact it is true! The team fixed my broken Mac screen within the super quick timeframe, with superb communication throughout & at such a low cost compared to all other competitors on the market. Thank you so much eFix!! Amazing company

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly highly recommended

This repair shop is light years better than any other I’ve experienced - not something I say lightly. Communication was detailed, swift and unprompted, costs were very reasonable and I received my newly functioning laptop back exactly one week after having sent it.

They even provided a detailed document for my insurance claim within the same day I asked for it! Truly exceptional service and I am so grateful.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Another amazing job

My second time using this company and they are amazing, excellent, they have never let me down, very good customer service, they explained what I have to do on the phone, and Reece would regularly email me keeping me informed and it is free postage to send the Macbook to Peterborough, and another good thing is you pay them after the repair has been completed which is nice and convenient as well. I first used them in like 2022 to repair a damaged screen and I was happy with the work. 3 years later I had to use them again, as my laptop had liquid damage from a hair product of mine into the macbook and it had delayed failure and would not turn on for 3 months, the cables in the laptop were corroded and burnt, and they repaired it without having to erase any data from the laptop,all the data and pictures and uni work was all still on the Mac, I was hoping I wouldnt loose anything a lot of computer repair shops erase the laptop, but efix ltd are amazing and everything is still there. I tried to fix it locally in London but to no avail nowhere could fix it, and Apple store wont fix it as it is an old model (2017 model), so I decided it was probably best for me to use eFix ltd again, and I am so glad I did , if I did not use eFixltf my macbook would not be working right now. I have had this laptop since 2017 it was a birthday present from dad, and I love this laptop I did not want to loose it I have a lot of memories on it, my parents are also happy with the work they have done, eFixltd have saved my laptop again. I think efx ltd are amazing and they even send you sweets with the macbook they did this in 2022 too :) and next day shipping of the Mac too. Deffo the best place to go for a Macbook repair, that is their speciality they are absoloute experts I honestly could not be happier with their work!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly and helpful, told me what exactly required repair and what was not so important, didn't push for big repairs. Got the repair completed quickly and sent back in a timely way.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I have used these guys a couple of…

I have used these guys a couple of times. Highly recommended and very professional. MacBook Pro repaired in no time and arrived safely packed.

Reece is so very helpful, you really need to try this company, I will be spreading the word to friends and family.

Thanks again.
Tina

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Flexgate Repair - 2016 MacBook Pro 15"

A couple of months ago the screen of my 2016 MacBook Pro 15" stopped working when fully open. I could tell the screen was still functioning as the display stayed on, as long as I kept the lid angle under about 30 degrees.

After some research, I realised it was the well-known Flexgate issue affecting many MacBooks like mine, where the backlight cable in the screen original assembly was slightly too short, eventually fracturing after years of opening and closing.

I started looking for a trusted service that could fix this issue and found a couple of reviews of other happy customers who had experienced the same problem and had great results with MacBook-Repairs. I decided to send my computer and I am so glad I did. My Laptop came back with a fully working screen, just like new!

While they had my laptop they ran some tests and realised my battery was due for replacement. They contacted me, offered the service at a discounted rate, and took care of it alongside the screen repair. The whole repair, including delivery, took the stated 7 days. The return delivery was prompt, and my MacBook was very securely packaged.

I couldn't be happier with the service I received and will definitely turn to them again if I ever need repairs in the future.

8 August 2025
Unprompted review

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