eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(820)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Great experience getting battery replaced on an old macbook pro. Excellent communications throughout and very easy process to send and receive fixed laptop back. Thanks!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

This service was outstanding…

This service was outstanding throughout: ease of online booking; printable mail label by email; comms from receipt of MacBook Air through to despatch; quality of repair was to the highest standard.

Look, I hope I don't have to use this service again, and I'm certainly not planning on closing the lid onto the MagSafe adapter and cracking the screen (muppet!), but if something does happen in the future I know that within 10 days it will be sorted.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

eFix Ltd BRILLIANT!

eFix Ltd (MacBook - Repairs.co.uk)
ARE BRILLIANT! These guys are just the best - great to find such a well organised company who offer exactly what I needed at a fair and reasonable cost. Efficiency is their second name all back and running in next to no time. Thank You!

tel. 0333 577 0622

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Fast and Friendly

The team were friendly and very informative over the phone, taking the time to talk through all my questions in detail. I sent my MacBook in for liquid damage repair, and even though I shipped it late in the day, it arrived at their shop the very next morning. The express delivery was free both ways, which was a nice bonus.

They carried out a full diagnosis completely free of charge, and the repair cost was much cheaper than the quote I received from Apple. My MacBook was returned quickly, in perfect working order, and the repair looks as good as new. I would highly recommend them!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

The service provided by Reece and team was great. I was nervous about sending my Mac away, but for no reason. Communication before going ahead was clear, and throughout. My Mac came back in the allocated timescale with a new screen and no indication that it had been repaired. What a great job!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

10 out of 10

A very professional and efficient service. Communication was excellent and I am delighted to be able to use my MacBook again with no issues. Very much appreciated, thanks eFix..

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

eFix Ltd
I was super lost when my MacBook failed. I got quoted over £700 by Apple to fix the issue. I did some research and found this amazing small company. I made a number of phone calls and exchanged emails. The service I received from start to finish was truly first class. Honest, friendly, patient, knowledgeable, no nonsense, no hidden costs and passionate about what they do. A quick turnaround for repair using 24 hour delivery each way with reliable couriers. For me a far better service than Apple by a long mile and considerably cheaper.
Thank you so much eFix Team

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Need a repair… look no further

I used trust pilot to find an emergency laptop repairer and thanks to the reviews i found i booked with eFix and im so glad i did. They were quick, professional and proficient in the work and service provided. I had no qualms about sending my precious laptop to them, and the express service was even better than id hoped.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

The service I had from Macbook Repairs…

The service I had from Macbook Repairs / e-fix was excellent, from my initial contact through to the return of my Macbook. I needed a screen replacement and was promised a 7 day turnround. When my laptop was received, Reece advised me that it would be worth getting the battery replaced since it was down to 77% efficiency. This was accomplished within the time frame quoted. I would recommend e-fix to anyone who has a Macbook needing repair.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service – They Saved My MacBook!

I had a MacBook Pro 2019 with a flickering touch bar. I first took it to the Apple Store, and they told me that since the touch bar is connected to the main board, the only way to fix it was to replace the entire logic board, or they could disable the touch bar so I could still use the laptop. I went for the second option and kept using it without the touch bar.

After about two weeks, the MacBook suddenly started having kernel panics and crashing constantly. I went back to the Apple Store again, and this time they said the whole logic board was gone and again quoted me around £800 to replace it. It didn’t make sense to spend that much, so I decided to look elsewhere.

Then I found UK MacBook Repairs, and I’m so glad I did. I explained everything, sent my laptop in, and they quickly discovered that the issue wasn’t actually the logic board at all, it was related to the touch bar and trackpad connection. They repaired it properly for around £250–£300, and my MacBook has been running perfectly ever since, it’s been more than a year now with zero problems.

These guys are honest, professional, and really know what they’re doing. Apple misdiagnosed the problem twice and wanted to replace the most expensive part unnecessarily, but UK MacBook Repairs found the real cause and fixed it for a fraction of the price. I can’t recommend them highly enough!

26 October 2024
Unprompted review
Rated 5 out of 5 stars

No nonsense explanation. Rapid repair

Clear explanation of what might be the problem. Clear timeline of likely repair. Repair was completed ahead of schedule with explanation and photos of the damage sustained and the work required! Very happy

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company and service

Great company and service. I was sceptical at first but thought I’d give it a try as no-one else could fix it. They informed me every step of the way and fixed my issue with my MacBook. Would definitely recommend them and use them again.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Speedy and reliable service, based on a secure knowledge of MacBooks.

The company responded quickly and efficiently. I had an honest review of the problem I had enquired about, clear instructions as to how to send my MacBook and regular updates while they had it. The problem was fixed (as confidently promised) within the week quoted and the machine safely returned - working beautifully! I cannot extol this company enough - the price was reasonable and included postage and insurance both ways. They inspired trust and confidence in their abilities!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service

The entire process was seamless, and any queries I had (many) were answered thoroughly by Reece (very knowledgable guy).

(sorry it's taken such a long time to leave this review!)

Thanks for the great service!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Super quick fixed screen which was initial problem offered to fix battery for alot cheaper than competitors. Delivered safety all within a few days. Very happy.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very straightforward

Very straightforward process in getting 4 MacBooks repaired. Reece was very quick at responding and helpful.

Will definitely use this company again, if we break more Mac's.

30 September 2025
Unprompted review

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