Lyca Mobile NL Reviews 2,312

It was very helpful. Thanks for the person i talked to ( Meljun).he is so kind and he make sure everything is ok.

Update after mail to trust pilot + reaching out to CSR(31 Aug 2025)
After this review and mail from trustpilot assuring action I had hopes and also another person who could under issue seems to take up things to escalate but end result so far till today is the same. False promises and no action and now I am literally 2 months even without any mobile services ! They are just insisting me to buy a new phone to use a PHYSICAL sim instead of re provisioning of ESIM and with no adjustment to bills where I could not even use the services. So review still stands and I really do not recommend anyone to go for eSIM Lyca connection!
Initial review (22 Aug 2025) :
Pathetic customer service and total absence of a physical customer care center for Netherlands Lyca connection. PATHETIC ! I've started using an abonnement / subscription plan from Feb 2025. Took the subscription as they project themselves to have excellent offer and coverage etc and offered ESIM option. So happily started with physical sim and then migrated to eSIM. So far OK but first bill itself they billed me twice. The details showed charges are for Feb and March and billed on 6th March. So when enquired mentioned that is BAU and next month (April 6th) there will be no charges. So i was not expecting any bills for (Mar usage) but they did send a bill on Apr 6th and I paid and then send a mail to customer care. The response was very wired as they just send me the same bill again with ZERO explanation on the double charging.
So I tried to contact them via phone and the person who addressed was promising said in next bill it will be reduced. But the story remained same. Every month 6th the bills kept coming and there was no refund or reductions, but i kept paying & send multiple mails to customer care with all bills etc finally i gave up by June.
But then suddenly a day before my travel on July, the sim completely stopped working. There was no information on what was going on and i was literally stranded at nowhere. I had to take help of a colleague to reach to customer care who was least helpful, intial 2 people were not even able to understand the issue and made me change many settings etc. Then another one did not even understand there is an ESIM concept (so pathetic that they dont even know what services they provide ?? really !!?) Finally someone told it might be because ESIM is corrupted ! Now can someone explain why or how esims are corrupted as i am hearing this for the first time. I have been using esims long time enough as soon as it was launched at my place. May be for NL and Lyca it is a new concept, but not for me / us who are long term users. Now coming to the CORE irritating part - since i was traveling the next day I did not have much time and agreed to order for a physical sim - please remember now i have to take help from my friends to collect it and bring it along (outside NL) to use it !! More over i need to buy a new phone to put the physical sim ! Such a critical time when i needed the service the most i was TOTALLY IGNORED and HELPLESS CSR responses. Nevertheless when the July bill came i responded immediately mentioning that already i am double billed so for next 2 bills they need to make adjustments and nullify the July & Aug bill. But it seems they did not even consider reading my mail - NO RESPONSE and then i stopped mailing or calling. Just 2 days back I got a mail saying complete termination will be done if i do not pay. Today I reached back to NL and my sim is simply put in the phone (purchased ONLY for LYCA) and i cannot even call customer care from the number. HOW DO YOU CARE for YOUR CUSTOMERS LYCA? I am considering to take this up legally ASAP.

So - My sincere feedback to ALL out there - Please go for another SP who can support you farrrrrrrr better don't waste your time and energy on such ruthless service.

My EU data stopped working right after my basic allowance was used, even though I purchased extra add-ons. I contacted customer service multiple times (by phone, email, and even social media), but I keep getting sent from one place to another without a real solution. Support agents don’t properly understand Dutch or English, and nothing gets fixed. Basically, you get sent from pillar to post, while paying for services that don’t work.

Update to my review:
Lycamobile’s reply is misleading. Yes, I used my base 1GB roaming data, but I also purchased an extra 5GB add-on (€10) which never worked abroad. Despite multiple contacts, the issue was never resolved.

This is not about “used data” – it’s about paid service not delivered. I am now requesting either a full refund of the €10 add-on or termination of my 24-month contract without penalty due to non-performance.

So far, Lycamobile has only sent generic replies instead of real solutions.

Vrijdag 29 augustus probleem nog steeds niet opgelost. Klote bedrijf!!!

I needed a swap sim because i lost my simcard so it was done in one day actually they told me its gonna take about an hour or two but it was 24 hours process not one hour process they should have told me that but still am happy that its done so easy and so quick with the help of the customer service I appreciate it and i wanna thank them for the help and support.

Terrible customer service at LycaMobile.

I was assisted by a girl who didn’t understand me and kept calling me “man” the whole time.

After only one month having a phone number with LycaMobile, my line stopped working completely, as if it were blocked. She told me there was no problem with the line and that I just needed to change some settings, but those settings weren’t even accessible on my phone because the entire line was down.

She kept insisting that I had to go into settings I couldn’t access, and suddenly she hung up on me.

Dear Lycamobile,

I am writing to express my concern regarding the following issue. 
On 03.01.25, I reported that my eSIM with the number +31684052562 could not be activated despite following your instructions. 
I also called Customer Services and was unable to resolve the issue. This meant I could not make any calls, send texts, or use mobile data.
Therefore, the abonnement with this eSim was never activated, because I never got the necessary services.
For this reason, I was using my old number from Lycamobile with physical sim card that is prepaid +31685884908.
Recently I got an email from company Cannock, that I owe 401.05 euros to Lycamobile.
I didn’t get emails from official Lycamobile email address with this bill. I also didn’t receive warnings from Lycamobile about this debt.
I suppose that the issue might be in the situation with the abonnement discussed above.
I’m looking forward to get an answer from you. Thank you in advance for attention.

Yours faithfully,
Anastasia Ivanov

The customer service was really great.
I had issue with my bundle,I called explain everything, they help me immediately without any delay.
What amazed me was the fact that I didn’t stay too long on the phone before I got connected to an agent.
The agent was really helpful

We are an au pair company and ordered a sim only monthly subscription for an au pair. She received the incorrect sim card and we cancelled the contract. She received another sim card which did not work and we tried various times to contact them and explain the situation but with no progress. They made a mistake and now they want us to pay €33. The subscription was €11. I will never refer anybody to Lyca Mobile.

Don't use this terrible provider, I have never seen a more terrible service than this miserable company in my life! I wish this company would go bankrupt and close so that people don't have to use this stupid service!

I called about an inquiry regarding my eSIM bundle, and Rhona was extremely helpful, and resolved my concerns in a swift, professional, and courteous manner. Top tier support!

I have been using Lyca for almost 3 years and it has been generally okay. However, almost 7 weeks ago I had an unsuccessful top-up where the money was deducted from my bank account, but I did not receive any top-up. I contacted Lycamobile the next day, and they have been nothing but unhelpful over the course of 7 weeks. The chatbot is a joke, even when I was connected to a live agent after 10 minutes waiting, if the live agent did not text me back for three minutes, the chat was closed due to inactivity on my end??? This happened three or more times. I wrote numerous emails, but for seven weeks, I have received only 2 email replies requesting more information, which I have always provided the same day or the next one. I called many times with them as well and even though the agents were nice on the phone (except one of them who spoke very patronising to me), they always say that they can only pile it up to the email responding team, which I get, but even after that, the email team does not always respond. Obviously, that is how I got my only 2 replies, but now it's been two weeks and two calls since they last emailed me. The first email response took 2 weeks, 3 emails and 2 phone calls. This is not normal, not to mention that they promise 48 hours response time.
My case has been handled with ZERO urgency; it has taken a ridiculously long time. Not to mention how illegal it is to charge a customer for a service they do not receive and provide them with no receipt. This experience has really put me off Lyca and has made me consider switching to another provider asap.

I have been using Lycamobile for about three months, and everything worked fine in the beginning. However, during the last month, I had no mobile signal or internet connection at all, despite my plan being active.

I sent an email to customer support but received no reply. After trying to call several times, I finally got through to someone. Unfortunately, the person sounded like they were just reading from a script. When I asked for an explanation and whether I could get a refund — since I paid for a service I couldn’t use — the agent simply said, “No offer here.”

I calmly explained the situation again, asking how they could charge for a service that was completely unavailable, and the agent hung up on me.

This was a very frustrating experience and reflects extremely poor customer service. I hope Lycamobile takes this seriously and improves both communication and support quality.

What I request was done and am OK with it

My abonnement is supposed to cost €12.50, but last months €25 has been deducted from my account without explanation.
I tried calling customer service — after waiting 15 minutes, I finally spoke to a lady who said she could only see basic info and would transfer me to someone else. I was then left on hold for another 20 minutes, but no one picked up. It’s impossible to reach anyone.
I also sent an email explaining the issue, but I haven’t received any reply. Very disappointed with the lack of support and transparency. I just want a clear answer as to why I’m being overcharged and some proper customer service.
Extremely bad customer service and scam rates.

Update: a week ago you answered my feedback that I have to send email which you mentioned.
Fyki: I sent email, but I didn’t get any reply back.

They have not solved my problem yet. I have been waiting for three days. The treatment is very bad. Everyone lies to me and says that your problem will be solved in an hour. Until now, I have not received the package that I requested.

They charge you upfront for 12 months and after admitting the mistake they never refund you . You charge me £54.00 upfront 12 months, you should charge every month £4.50 not £54. Then when I complain what you did black list my mobile number because I call the bank to stop payment to you. Check your bank account they charge you fraudulent and never refund you.scam company.

I added €30 to my balance, but it hasn’t been reflected in my real account balance.
I contacted support multiple times, but received no resolution — just generic responses saying they’re going to help.

Instead of adding real credit, Lyca gave me promotional balance, which I cannot use for anything.
This is frustrating and unacceptable. I paid for real credit, not unusable promotional funds.

Official email from lyca:

Dear Customer,
Your online top-up is successful. € 20.00 has been added to your balance which includes the extra 20% for online top-up. Please find below the confirmation of your transaction.

Payment Success
Mobile Number 0687812544
Amount €20.00
Amount paid €10.00
Payment by Card
Reference Number MOT0000147779
Transaction Number NL0004209578
Tax 0
FEE
Shipping Charge 0
Thank you for using Lycamobile
The Lycamobile team

Dear Customer,
Your online top-up is successful. € 20.00 has been added to your balance which includes the extra 20% for online top-up. Please find below the confirmation of your transaction.

Payment Success
Mobile Number 0687812544
Amount €20.00
Amount paid €10.00
Payment by Card
Reference Number MOT0000147571
Transaction Number NL0004204491
Tax 0
FEE
Shipping Charge 0
Thank you for using Lycamobile
Your online top-up is successful. € 20.00 has been added to your balance which includes the extra 20% for online top-up. Please find below the confirmation of your transaction.

Payment Success
Mobile Number 0687812544
Amount €20.00
Amount paid €10.00
Payment by Card
Reference Number MOT0000147512
Transaction Number NL0004201339
Tax 0
FEE
Shipping Charge 0

The company understand me very well

Very very disappointing customer experience, I purchased monthly bundles several times, and there was no payment update on MyLyca Portal or website on the payment, No email of a bill either, I needed a bill to claim the monthly mobile bill, Tried customer support many times, which led to hugely delayed email replies,, and what ever we pay for bundles, is not properly updated to our portal. If you ever want,, disappointing and frustrating customer service, go for Lyca,, I am about to change my cim, Do not want to see anyone else struggling.