While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ive started using Luxon for the last 3 months and I see why its becoming so popular, especially in poker circles. It feels like Skrill 10 years ago. Good product, very good limits, no p2p fee... See more

Company replied

Rated 1 out of 5 stars

Trustpilot-Text mit Skrill-Vergleich (kurz, fair, ohne übertreiben): Bank transfers are slow and poorly tracked. My withdrawal showed “Completed” and my Luxon balance was debited, but the money to... See more

Company replied

Rated 1 out of 5 stars

This company is total GARBAGE. I was told by support to exchange from USD to DKK to withdraw, 24 hours later, withdrawel declined 2 times. Then i was told to exchange from DKK TO USD, and yet agai... See more

Company replied

Rated 5 out of 5 stars

I have been using the Luxon app for over 12 months now but wanted to write a review after the release of their new app that came out last week. It's so easy to transfer money in and out and to your co... See more

Company replied

Company details

  1. Payment Service

Written by the company

Luxon Pay is the must have e-wallet. Use your Luxon Pay balance to send money to a friend, receive money via your personal account details / IBAN from any bank, exchange currencies, deposit into online merchants, or spend on your Luxon Pay Mastercard.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Getting winnings back out when you…

Getting winnings back out when you deposit with a Visa card is too difficult.Post their reply: You told us that 18 months ago, so I beg to differ.

2 December 2024
Luxon Pay logo

Reply from Luxon Pay

Thank you for your review, Visa withdrawals will be back available soon, sorry for the inconvenience caused, we are always working on improving our service

Rated 1 out of 5 stars

Do not use this platform

Do not use this platform, they charge 20$ for a 2k transfer to another bank, a pure scam.

11 February 2025
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Thanks for your feedback, currently standard users experience fees for certain types of transactions, however we will soon be offering advanced products such as free trials for higher VIP levels where you will see less fees

Added: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Rated 1 out of 5 stars

Luxon Pay block my accont with money and support wasn't answer me more than 2 days

I was make deposit to my account, send to my wife, she was returned money back to me in a week, I was withdrawal to cryptowallet and got a Locked. SCAM(
-90$

3 February 2025
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Hi, Thank you for your review, We have requested more information to look into this case for you but not received anything yet. Please contact our customer service team to discuss your case as the money will not be lost, we will be waiting on communication

Rated 5 out of 5 stars

Very smooth experience

Very smooth experience, easy to deposit/withdraw/transfer.

3 February 2025
Luxon Pay logo

Reply from Luxon Pay

Thank you for your reply, we are pleased that you are enjoying using Luxon Pay

Rated 4 out of 5 stars

Easy and fast transaction with…

Easy and fast transaction with reasonable commission. I would like the withdrawals from the Luxon to bank account to be quicker but overall happy with the service.

4 February 2025
Luxon Pay logo

Reply from Luxon Pay

Thank you for your review. We are actually working on a faster bank withdrawal which is completely free too so this is coming very soon!

Rated 1 out of 5 stars

Terrible service

Terrible service, very rude staff

24 January 2025
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

I am sorry to hear this review, this is not feedback we usually receive. After reviewing your case there is no evidence of our staff being rude, they were in fact very polite and handled the situation in the best way possible.

Rated 5 out of 5 stars

Excellent service

Excellent service, fast responses through emails, and very easy to use for deposits and withdraws

20 January 2025
Luxon Pay logo

Reply from Luxon Pay

Thank you for reviewing Luxon Pay. We are pleased that you are enjoying our product

Rated 5 out of 5 stars

Excellent ewallet

This ewallet is really fantastic! The interface is intuitive, it’s easy to use, fast and secure making payments, support chat is available 24/7. Highly recommend it!

20 January 2025
Luxon Pay logo

Reply from Luxon Pay

Thank you for your review, we are pleased that you are enjoying our product!

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Ultra easy to use, secure, fast and everything you need from a digital wallet. Cannot fault it in any way at all.

17 January 2025
Luxon Pay logo

Reply from Luxon Pay

Thank you for reviewing Luxon Pay. We are pleased to hear you are enjoying our services!

Rated 1 out of 5 stars

Fees are a scandal

Fees are a scandal. You get charged fees for depositing and then withdrawal. Avoid at all costs. Devastated that certain poker tours only allow you buy in this way. Luxon only confirms the fees on withdrawal, but not on deposits. Will avoid in future.

7 January 2025
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

We are sorry to hear that you have had a bad experience. The fees charged on your deposit will be fees from your payment provider in this case, there are no deposit fees from Luxon Pay and most deposit options are free to use, some APMs will charge their own fee unfortunately (which for regular users we absorb these fees as per our VIP scheme). Regarding withdrawals there is a fee for certain methods which as mentioned is shown clearly on the withdrawal screen. Again these fees are waived for regular users. Bank transfer is a completely free, instant and convenient way to deposit and you can view your account details within your account to send payments this way in future. We have also upgraded your account so that you can experience our app with no fees until the end of March to see that our product is valuable if used regularly.

Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Rated 1 out of 5 stars

Would give 0 if I could.

Would give 0 if I could.

Made me dox my first crypto deposit. And then on the next deposit which came from the same account, they asked even more history. By that time I already had exchanged from USD to CAD and paid a few 100$ in fees.

I didn't agree to provide more information as it was beyond what any other crypto exchange ever asked.

They kept the fees, they sent my money (what was remaining) and locked my account.

These guys are bullies and crooks. This is a honeypot and or a scam.

5 January 2025
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

I am sorry to hear that you have had a bad experience, Luxon Pay is not a crypto exchange and therefore your crypto concerns are not related to Luxon Pay. Your case has been investigated and for compliance and security we must receive accurate documents for users to have an account with Luxon Pay to support transactions.

Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Rated 5 out of 5 stars

Quick and easy

I have been using Luxon now for about 6 months. I am really happy with this service, its super easy to transfer money in and out to my contacts and easy to deposit. I find the app is user friendly. I have only had to speak to customer service once but they were really helpful and quickly able to resolve my query, they have a 24/7 service which was great as I was online late in the evening.

25 October 2024
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Thank you for your review we are pleased to hear you are enjoying our services :)

Rated 5 out of 5 stars

I've been using Luxon for nearly two…

I've been using Luxon for nearly two years. I find their service fast and reliable. The guys on support are available 24/7 and are super helpful and professional. I defiantly recommend them.

24 October 2024
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Thank you Emma, we are so pleased to hear your review

Rated 5 out of 5 stars

Easy and fast to use

I have been using LuxonPay for quite some time now. I used it to send and receive money between friends. Wires are very fast and free of charge. You can also send the money to any bank account for a small fee but you receive the money within 48 hours. I also used it a couple of times to register to a poker tournament and it's very easy and straightforward.
Overall great online wallet that I highly recommend

19 October 2024
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Thank you for your review, we love to hear that you and your friends are benefiting from our services

Rated 5 out of 5 stars

Excellent payment app

You guys are doing a great job! The app is improving all the time, new features and products are being added to make Luxon Pay the one stop payment app! I’ve completely moved away from a competitor as Luxon Pay doesn’t charge you a monthly fee like others!

I personally use my account to send money to others users (it’s free!) and spend on my Luxon Pay Mastercard especially while travelling.

I’ve never really had any issues but the customer support team are on hand 24/7 if you need any help or guidance which is great service for a payment app!

22 October 2024
Luxon Pay logo

Reply from Luxon Pay

It's great to hear how much you are enjoying using our services and our Mastercard to spend abroad!

Rated 5 out of 5 stars

I have been using the Luxon app for…

I have been using the Luxon app for over 12 months now but wanted to write a review after the release of their new app that came out last week. It's so easy to transfer money in and out and to your contacts and the addition of a Mastercard a few months ago now makes spending easy. I can see some old negative reviews about customer service but I have always found the support team to be extremely responsive and helpful. If you use Luxon regularly you can achieve a higher VIP level and pay minimal fees (most stuff is free anyway).

21 October 2024
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Thank you for taking the time to review our services. We are glad to hear that you are enjoying the new features and already have a Luxon Pay Mastercard. We hope you continue to enjoy our products

Rated 5 out of 5 stars

Luxon team is one of the best

Luxon team is one of the best. The withdraws and deposits are really fast. They are available 24/7 in case you need their help. I am using luxon services for more than 2 years and I am really happy and never had issues. Recently I order their luxon card, so you can use it without paying the fees. Really happy with the service. I would recommend luxon to all serious poker players.

17 October 2024
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Thank you for your review, we are glad to hear that you have used Luxon Pay for such a long time and still enjoy our product especially adding a Luxon Pay Mastercard to your products

Rated 1 out of 5 stars

Happy to accept your money… make you…

Happy to accept your money… make you jump through every hoop to withdraw any. Asked me for pDF bank statements for over 1 year ago in order to proceed withdrawal. Been through that and now told 5 days for withdrawal plus £8.50 withdrawal fee! Avoid if you can.

16 September 2024
Unprompted review
Luxon Pay logo

Reply from Luxon Pay

Here at Luxon Pay we are sorry to hear your review. We strive to ensure our customers are satisfied with our service and your experience is not reflective of how we wish for our customers to feel after using our service

Added: after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look