Ive started using Luxon for the last 3 months and I see why its becoming so popular, especially in poker circles. It feels like Skrill 10 years ago. Good product, very good limits, no p2p fee... See more
Company replied
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See what reviewers are saying
Trustpilot-Text mit Skrill-Vergleich (kurz, fair, ohne übertreiben): Bank transfers are slow and poorly tracked. My withdrawal showed “Completed” and my Luxon balance was debited, but the money to... See more
Company replied
This company is total GARBAGE. I was told by support to exchange from USD to DKK to withdraw, 24 hours later, withdrawel declined 2 times. Then i was told to exchange from DKK TO USD, and yet agai... See more
Company replied
I have been using the Luxon app for over 12 months now but wanted to write a review after the release of their new app that came out last week. It's so easy to transfer money in and out and to your co... See more
Company replied
Company details
Written by the company
Luxon Pay is the must have e-wallet. Use your Luxon Pay balance to send money to a friend, receive money via your personal account details / IBAN from any bank, exchange currencies, deposit into online merchants, or spend on your Luxon Pay Mastercard.
Contact info
United Kingdom
- support@luxon.com
- luxon.com
2.6
Poor
74 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is really quick
Is really quick, the transfers are fast, and the costumer’s service was excellent
15 February 2025
Reply from Luxon Pay
Thank you for your review. We are glad you are enjoying using Luxon Pay
It's very confusing what you can and…
It's very confusing what you can and can't do within this account.
It says receive money into the account very easily, but when I did from a friend that owed me a small amount I was grilled about it and initially asked to provide PDF for where it had come from as if it may be fraudulent, but he only owed me money I had lent him to fix his car.
It sometimes leaves you feeling quite scared you're doing something wrong.
But overall my poker buy in experience with it has been excellent.
17 February 2025
Reply from Luxon Pay
Thank you for your review. Our security checks are in place to keep your account protected, we understand this can be frustrating however we aim to keep our users as safe as possible.
Reply from Luxon Pay
Thank you for your review :)
Reply from Luxon Pay
We are glad to hear that you have had a great experience
Reply from Luxon Pay
Thank you for your kind review
Swift payments and good customer…
Swift payments and good customer support when needed
19 February 2025
Reply from Luxon Pay
Thank you for taking the time to review us
Always an efficient way of buying in
Always an efficient way of buying in, receiving winnings etc
1 February 2025
Reply from Luxon Pay
Thank you for your review. We are glad you are enjoying using Luxon Pay
Support was very poor when I needed…
Support was very poor when I needed information. That was a shame as the product itself was useful.
28 December 2024
Reply from Luxon Pay
We are sorry to hear your review. Our customer service team aim to give you the best service possible so this is not what we would expect to hear
how to lose money
it takes a lot of personal unformation and paperwork to join this site , I joined it to pay money into dusk till dawn for a poker tournament , you have to log into your personal account with this dodgy site to pay the money , I tried to withdraw my own money after logging into the app , it tells you there is a big withdrawal fee so I thought I'm not using them again because of that so I accepted , then I get an email telling me to send loads more personal information , this is after I logged into my own account , this seems very dodgy even your own bank app doesn't ask all that . then because I refused to reveal any more personal details they blocked my account until I did . STAY CLEAR OF This VERY DODGY SITE
13 February 2025
Unprompted review
Reply from Luxon Pay
We are sorry to hear that you are not happy with the experience you received. Our security checks are to keep your account protected. If you contact our customer service team you will be able to provide the relevant documents to withdraw your funds
Added: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Reply from Luxon Pay
Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Reply from Luxon Pay
Thank you for your review!
Using Luxon is a bit like driving a Rolls Royce
Using Luxon is a bit like driving a Rolls Royce, everything works SO perfectly.
12 February 2025
Reply from Luxon Pay
Thank you very much for your review! We appreciate the comparison to a Rolls Royce
Too high comission
Too high comission and they take comission on everything - transfers, excange. I was withdrawing 120$ to my bank account and paid around 20$ of comission which is ridiculous.
12 February 2025
Reply from Luxon Pay
Thank you for your review. There are no fees on transfers, only on currency exchange and some withdrawal methods depending on your VIP level. For regular users fees are reduced and most are removed.
Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Very easy to use and instant money…
Very easy to use and instant money transfer. Would highly recommend.
12 February 2025
Reply from Luxon Pay
Thank you very much for your review!
Lost £100 in fees changing $ to £
Lost £100 in fees changing $ to £. Nowadays most apps have this feature for free.
10 January 2025
Reply from Luxon Pay
Thank you for your review, we are sorry to hear that you are not happy with our currency exchange fees, it is rare to find free currency exchange. We offer this for our VIP users, and the rate is reduced as you build your VIP status
This is a scam
This is a scam, charges to load money onto your card. Then extortionate charges to withdraw it to your bank account or to other accounts. How do FCA allow this? beyond comprehension. Do Not Recommend
9 February 2025
Reply from Luxon Pay
Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Great job again
Its just so easy , hassle free absolutely love it
Thanks again
Martyn Frey
15 January 2025
Reply from Luxon Pay
Thank you for your review! We love to hear our users enjoy the product!
Rubbish always asking for bank statnent
Absolutely crap service was asked 4 times for proof of transaction
13 January 2025
Reply from Luxon Pay
Thank you for your review, we are sorry to hear that you are not happy with the service. Multiple requests are usually due to the wrong file format / document being sent. Sorry for the inconvenience caused, security measures are to protect your money
Does what is says on the tin
Does what is says on the tin, Received lots of payments from poker wins, when they do KYC its done very quickly, withdraws and deposits are fast. over all a very easy service. not a great layout like Paypal but its good enough.
12 February 2025
Reply from Luxon Pay
Thank you for your review, we are constantly improving the look and feel of the app, so we hope that you prefer the new appearance as we improve it each month.
Poor service
I was fine, but a friend had to miss the WHOLE TOURNAMENT because of Luzon’s inability to process his payment
1 February 2025
Reply from Luxon Pay
Thank you for your review, our customer support team are 24 hour and are always willing to help. Usually payments not processed will be your payment provider not Luxon Pay. We have instant bank transfers in the UK which will have solved this problem for your friend. Always reach out for assistance, we have customer support staff attending major events too
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