The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container... See more
Company replied
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Review summary
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Reviews shaping this summary
I have curly hair and I used it after being brushed and detangled- I had a lot of split ends and my hair was smoother after use. One thing I would recommend is more glide while using the product. I’m... See more
Company replied
The delivery took a while. The product seems to work as it should, however, the reservoir doesn’t catch all of the hair pieces, and they end up everywhere. Maybe mine was really in need of this split... See more
Company replied
I was very skeptical about the split end trimmer as i was scared about it cutting l too much off/ making my hair shorter or uneven since my hair is very thin and damaged, however it worked really well... See more
Company details
Written by the company
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Contact info
United Kingdom
- support@luxmend.com
- luxmend.com
4.2
Great
457 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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I was truly amazed at this product…
I was truly amazed at this product after using it for the first time, it was so easy to use it made my hair feel even much softer got rid of that brittle feeling from my split ends highly recommend this to anyone
2 March 2026
Unprompted review
Reply from Luxmend
Hi Veda, Thank you so much for your wonderful feedback! 💛
We’re so happy to hear that you were amazed after your first use and that it helped make your hair feel softer and less brittle. That’s exactly what it’s designed to do — remove those damaged split ends while keeping your length.
We really appreciate your recommendation and your support. Enjoy your smoother, healthier-looking hair!
Shipping was fairly quick- it took 15…
Shipping was fairly quick- it took 15 days, which is much faster than other international mail order companies. When I reached out to customer support to check on my tracking info they were quick to respond and were very helpful.
2 March 2026
Unprompted review
Reply from Luxmend
Hi Deana, Thank you so much for sharing your experience! 💛
We’re thrilled to hear your order arrived quickly and that our team was able to help you promptly. Your kind words really mean a lot to us, and we’re so glad everything worked out smoothly.
We hope you continue enjoying your product! ✨
So far it works well
I've only used it once so far, but I definitely notice results. I wish it came with real instructions though. It comes with a small paper woth a qr code and it just seems to give helpful hint, but no absolute recommendations. It makes it seem cheap, which then really made me worry about it ripping all my hair out (which did not happen)
27 February 2026
Unprompted review
Reply from Luxmend
Hi A, Thank you so much for sharing your experience! 💛
We’re really glad to hear you noticed results after the first use and that the tool worked well for you. It’s completely understandable to feel a little cautious at first — especially with a new hair tool — so we’re happy it ended up being a positive experience.
We also appreciate your feedback about the instructions. That’s very helpful for us, and we’re always looking for ways to improve the guidance we provide so customers feel confident using the tool right away.
If you’d ever like more detailed tips on how to get the best results (section size, number of passes, etc.), we’d be more than happy to share them. Please email us at support@luxmend.com. Thanks again for giving it a try and for taking the time to leave your feedback! ✨
Love this product
Love this product. It did take like two weeks to get. But that's ok. The product works great. I was skeptical at first due to some reviews but decided to trust all the positive reviews. I think it works great and you have to separate hair into small sections. If you get too much hair it sometimes kind of pulls slightly. It did exactly what they said it would. Hair is softer
5 March 2026
Unprompted review
Reply from Luxmend
Hi Amber, Thank you so much for sharing your experience! 💛
We really appreciate you giving it a chance despite the mixed reviews, and we’re so glad it worked well for you. You’re absolutely right — using small sections makes a big difference and helps the tool work smoothly.
It’s great to hear your hair feels softer and that the results matched what you expected. Thank you again for your trust and for taking the time to share your tips with others ✨
I still haven't received my product and…
I still haven't received my product and I don't understand why it's coming from china.Another thing I got scammed on I guess. It really was excited about getting it still.Haven't received it and didn't know it was from china.Everything you order nowadays seemed like a scam
5 March 2026
Unprompted review
Reply from Luxmend
Hi Shelley, I’m really sorry you’re feeling this way — I completely understand how frustrating it can be when a package takes longer than expected.
Your order hasn’t been lost or forgotten. It’s shipped from our fulfillment warehouse, and it doesn’t mean the order is a scam.
Shipping can sometimes take a bit longer due to international transit, customs processing, or carrier delays. That said, your package is still in transit and should continue updating as it moves through the delivery network.
If you’d like, please email us your order number at support@luxmend.com, and I’ll be happy to check the latest tracking details for you and help make sure everything is moving along as it should.
We truly appreciate your patience, and we’re here to help until your order arrives. 💛
It’s pretty cool
It’s pretty cool! I’ll definitely be using this to keep my hair, nice and smooth and hopefully growing longer.
3 March 2026
Unprompted review
Reply from Luxmend
Hi Michelle, We love hearing this — thank you so much! 💛
Keeping your ends smooth is one of the best ways to support longer, healthier-looking hair over time ✨ Consistency really makes the difference!
We’re so glad you’re enjoying it and can’t wait for you to see even more results.
Long delivery, makes a mess, but overall seems to be a good tool
The delivery took a while. The product seems to work as it should, however, the reservoir doesn’t catch all of the hair pieces, and they end up everywhere. Maybe mine was really in need of this split end tool, but there was A LOT of little hairs all over by the time I was done. My hair seems softer and less thick, so we’ll see if helps promote hair growth and continues to be an effective tool.
2 March 2026
Unprompted review
Reply from Luxmend
Hi Anna, Thank you so much for taking the time to share your experience 💛
We really appreciate your patience with the delivery time, and we’re glad to hear the tool is working and that your hair already feels softer — that’s a great sign!
Regarding the hair pieces, if there was quite a bit of damage to remove, it’s normal for there to be more trimmed ends than usual. The reservoir is designed to catch most of them, but very fine or lightweight pieces can sometimes escape, especially if the chamber gets full during use. Emptying it midway through longer sessions can help minimize that.
It’s also completely normal for hair to feel slightly lighter or less bulky after removing split ends — that’s often just the damaged thickness being taken away, not healthy length.
As for growth, you’re absolutely right — it helps with length retention over time by reducing breakage. We’re excited for you to continue seeing the results!
No shut off
I like the product itself, however I need to have it replaced or refunded. It doesn’t shut off. There is a power button that should turn it off so when you close it should not run, but it does. There is nothing you can do about it. I had small children around. And they heard it and were curious they would grab it and stick their fingers in there. It just continued to run. You couldn’t do nothing about it. Because there’s no batteries to take out you just charge it. It was very frustrating. It ran for over a week I have not contacted the seller yet. Just because I haven’t had time.
12 February 2026
Unprompted review
Reply from Luxmend
Hi Annette, to turn it off, please close the upper and lower covers of the machine, push down the ON/OFF button, and lock the machine.
Pretty good but..
I bought this because my hair doesn’t grow past my shoulders, and my split ends are very visible. Overall I’m happy with this purchase. But, it doesn’t visibly show a difference to my hair after I use it.
I can definitely see my split ends in the back of the tool after use, but my actual hair doesn’t look smoother. My hair doesn’t grow past my shoulders, so I’ll have to use this long term to actually see if it increases and benefits hair growth.
But overall, I don’t think its worth the $75. Maybe $20.
28 February 2026
Unprompted review
Reply from Luxmend
Hi Scarlett, Thank you so much for sharing such an honest review — we truly appreciate the detailed feedback 💛
You’re absolutely right that the split end trimmer works by removing damaged ends without taking off overall length, which is why you’ll see the split ends collected inside the chamber. However, the visible smoothness can sometimes take a few consistent uses, especially if breakage has been ongoing for a while.
Because your hair tends to stop at shoulder length, it’s very likely a length-retention issue rather than a growth issue — meaning your hair is growing, but breakage prevents you from seeing that extra length. Regular removal of split ends can help reduce continued splitting up the hair shaft, which over time supports healthier-looking length.
That said, we completely understand that value is personal, and we genuinely appreciate you sharing how you feel about the price point. Feedback like yours helps us improve and continue refining our products.
Love it and so dose my granddaughter
Love it and so dose my granddaughter
26 February 2026
Unprompted review
Reply from Luxmend
Hi Connie, This makes us so happy to hear! 💛
We love knowing that not only you’re enjoying it, but your granddaughter too — that’s extra special!
Thank you so much for sharing your experience and for your support. It truly means the world to us ✨
Love it
I recently bought the split end trimmer and its very good, it made my hair super soft and its already saved me a trip to the salon
18 February 2026
Unprompted review
Reply from Luxmend
Hi Rachel, We love hearing this — thank you so much! 💛
It’s amazing what a difference trimming those split ends can make, right? Softer hair and saving a trip to the salon is a win-win 🙌
We’re so happy it’s working so well for you. Thank you for sharing your experience! ✨
Never received the order
7 January 2026
Unprompted review
Reply from Luxmend
Hi Corina, could you please email us at support@luxmend.com with your Order Number or the Name or email address used to process the order so we can check on it? We tried searching using your name: Corina PLOTOGEA, but there's no order found. It could be that you did not place your order with us.
Slow and steady!
It does work great! Love that its rechargeable and not corded. Long battery life as well even when i accidentally left it on! Works best on damp clean brushed hair.
19 February 2026
Unprompted review
Reply from Luxmend
Hi Megan, We love hearing this! 🤍✨
So glad you’re enjoying it — especially the rechargeable feature and long battery life (even surviving being left on 😅). That’s always a win!
And thank you for sharing the tip about using it on damp, clean, brushed hair — that’s exactly when it performs best 🙌
We truly appreciate you taking the time to share your experience! 💫
Very happy purchase
The delivery time was very reasonable.
Product is truly as described. Very happy.
13 February 2026
Unprompted review
Reply from Luxmend
Hi Bronwen, Thank you so much for your kind words 🤍✨
We’re so happy to hear the delivery time worked out well and that the product met your expectations. “Very happy” is exactly what we love to hear!
Thank you for your support, we truly appreciate it 💫
I really didn’t think it would have…
I really didn’t think it would have worked as well as it did. I’m happy with it.
19 February 2026
Unprompted review
Reply from Luxmend
Hi Amber, We love hearing this! 🤍✨
It’s always the best feeling when something exceeds expectations, especially when you weren’t sure at first. We’re so glad it worked well for you and that you’re happy with it!
Thank you for giving it a try and for sharing your experience 💫
Split end trimmer
I was very weary about this product from tictok because usually everything coming from China is cheaply made, but this thing is amazing and really does work. I give this 5 stars and would i definitely recommend it.
14 February 2026
Unprompted review
Reply from Luxmend
Hi Shannon, Thank you so much for your honest review 🤍✨
We completely understand being cautious, especially with products you discover online. That’s why it means so much to hear that it exceeded your expectations and truly worked for you.
We’re thrilled you’re happy with the quality and results, and your 5-star recommendation truly means a lot to us ⭐⭐⭐⭐⭐
Thank you for giving it a chance and for sharing your experience! 💫
Overall great product 🙂
Took about 12 days to arrive. I used it, it did make my hair feel better by removing a ton of split ends. I don’t think it will permanently remove getting a haircut as it will need to be shaped every once in a while. Overall great product 🙂
16 February 2026
Unprompted review
Reply from Luxmend
Hi Tara, Thank you so much for your honest and thoughtful review 🤍✨
We’re so glad to hear it made your hair feel better and helped remove those split ends. That’s exactly what it’s designed to do! And you’re absolutely right, it’s meant to maintain and extend time between haircuts, not completely replace shaping or styling trims.
We truly appreciate you sharing your balanced experience, and we’re happy it’s been a great addition to your routine 💫
Scam did not receive and they kept my money
Terrible company they claim they send it to you but you don't actually ever receive the item and they won't give you a refund. This place is a scam and rip off. I got nothing and Gave luxmend $59.00. Don't waste your money you will not receive anything. The customer service is a joke they just say it was delivered and give you some tracking that is Chinese. They don't even use a real shipping company that actually delivers the item. Luxmend doesn't even tell you they shipped so you can look for it if they really did deliver it where??? No where to be found, not in my mailbox not by my door. No where. I did not and will not get to use this item because luxmend did not deliver my item I paid them for and they don't mind ripping me off and not sending me my item so I can try the product. What a scam and waste of money. Don't send these scammers money, you will not receive anything and not get your money back.
Again The customer service is a joke they just say it was delivered and give you some tracking that is Chinese. I have contacted support 5 times. They will not give me the item. Scam
9 February 2026
Unprompted review
Reply from Luxmend
Hi Jessica, please email us your order number at support@luxmend.com, and I’ll be happy to check the latest tracking details for you and help make sure everything is moving along as it should.
We truly appreciate your patience, and we’re here to help until your order arrives. 💛
I have used it once and it made my hair…
I have used it once and it made my hair feel soo good!
6 February 2026
Unprompted review
Reply from Luxmend
Hi Kimberley, We love hearing this!! 🤍✨
It’s amazing how even one use can make such a difference — smoother, softer, healthier-feeling hair right away 🙌
Thank you so much for sharing your experience! We can’t wait for you to see how great it feels with continued use 💫
Hairdresser ruined my hair! This is cutting off the split ends!
Seems to be doing the job of cutting off my split ends. I lost a lot of hair from a hairdresser, putting too many chemicals in my hair at once. The hair is growing out, but I have split ends and they are everywhere so this has been working really great.
11 February 2026
Unprompted review
Reply from Luxmend
Hi Cheri, We’re so glad to hear the split-end trimmer is helping you manage the regrowth phase. When hair has been chemically stressed, those fragile ends can split easily, so gently removing them can make a big difference in how your hair looks and feels while it grows out.
It’s encouraging that your hair is growing back, and using the tool carefully in small sections is a great way to support that process without sacrificing length. Thank you for sharing your experience — we’re cheering you on as your hair continues to recover and thrive! ✨💫
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