I have curly hair and I used it after being brushed and detangled- I had a lot of split ends and my hair was smoother after use. One thing I would recommend is more glide while using the product. I’m... See more
Company replied
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Review summary
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Reviews shaping this summary
The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container... See more
Company replied
The delivery took a while. The product seems to work as it should, however, the reservoir doesn’t catch all of the hair pieces, and they end up everywhere. Maybe mine was really in need of this split... See more
Company replied
Took about 12 days to arrive. I used it, it did make my hair feel better by removing a ton of split ends. I don’t think it will permanently remove getting a haircut as it will need to be shaped every... See more
Company replied
Company details
Written by the company
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Contact info
United Kingdom
- support@luxmend.com
- luxmend.com
4.2
Great
457 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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I LOVE IT!!
I LOVE IT!!! It has been the best no more razor burn no more bumps no more nothing!! Thank u
16 March 2026
Unprompted review
Reply from Luxmend
Hi Skye, We LOVE hearing this!! 💛🙌
No more razor burn or bumps, that’s a total game changer! We’re so happy it’s working so well for you.
Thank you so much for your support and for sharing your experience ✨
Yes!! Get it!!
If you are hesitant to purchase this… don’t be!! Do yourself the favor and get it sooner than later!! I keep my hair long and have to trim an inch off about every other month but this will keep me from having to get another haircut like, ever!! lol 😂 your hair will feel SO soft and looks super healthy after the first use!!
18 March 2026
Unprompted review
Reply from Luxmend
Hi Brandy, We LOVE this energy!! 💛😂
Thank you so much for the amazing recommendation — we’re so happy it’s helping you keep your hair long without constant trims! That soft, healthy feeling after the first use really is the best ✨
We appreciate your support so much… and yes, “get it!!” is exactly right 🙌
Good delivery time
Good delivery time. Product seems to work well, only tried it quickly. Will do an all over trim soon. Have no doubt it will work as advertised.
16 March 2026
Unprompted review
Reply from Luxmend
Hi Lisa, Thank you so much for your feedback! 💛
We’re glad to hear the delivery time met your expectations and that your first try went well. Once you do a full pass, you should notice even more of a difference ✨
We appreciate your trust and hope you continue to love the results!
Love how it leaves my hair feeling like…
Love how it leaves my hair feeling like it’s freshly cut. It will def help me in saving money going to the hair dressers.
16 March 2026
Unprompted review
Reply from Luxmend
Hi Shasa, Thank you so much for sharing! 💛
We’re so happy to hear it leaves your hair feeling like it’s freshly cut — that’s exactly the kind of result we love to hear about. And being able to maintain your ends at home while saving on salon visits is definitely a great bonus!
Thank you again for your support and for sharing your experience. ✨
I love it
I love it! I’ve had split ends so bad and could never cut them all until I used this 💯 everyone needs one
10 March 2026
Unprompted review
Reply from Luxmend
Thank you so much for the amazing feedback! 💛
We’re so happy to hear it helped with those stubborn split ends — that’s exactly what it’s designed for!
We really appreciate your recommendation and are so glad you’re loving it. Enjoy your smoother, healthier-looking hair! ✨
Daughter’s hair continues to get…
Daughter’s hair continues to get shorter. It breaks off she used this one time and said it felt and look healthier. Praying to is helps keep her hair healthy and grow more
13 March 2026
Unprompted review
Reply from Luxmend
Hi Amy, Thank you so much for sharing this 💛
Hair that keeps getting shorter is often a sign that it’s breaking faster than it can grow, usually because of split ends traveling up the hair shaft. Removing those damaged ends can really help reduce that ongoing breakage.
We’re so glad to hear your daughter noticed her hair felt healthier after the first use. With regular care and trimming the split ends before they spread, it can definitely help support stronger, longer-looking hair over time.
Wishing your daughter the best on her healthy hair journey, and thank you for giving the tool a try! ✨
It’s perfect
It’s perfect. I’m trying to grow my hair and without this product it wasn’t possible. Thank you so much
10 March 2026
Unprompted review
Reply from Luxmend
Hi, thank you so much for your kind words! 💛
We’re so happy to hear the tool is helping you on your hair growth journey. Being able to manage split ends while keeping your length is exactly what it’s designed for.
Wishing you continued progress toward the long, healthy hair you’re growing, and thank you again for your support! ✨
My hair feels great! Just a little design issue…
As far as my hair, it feels great! I was actually impressed with how healthy my hair felt afterwards. My curls were more defined without doing anything extra or adding products. I was quite honestly amazed. The only reason I am giving 4 stars is because the compartment that collects the trimmed hair doesn’t contain the hair very well. I had little hairs all over myself and it would fall out when I would change positions. I doubled checked to make sure it was closed, it was. The hair was coming out from the sides and bottom (where the blade sits). But other than that I am highly satisfied:)
7 March 2026
Unprompted review
Reply from Luxmend
Hi Simmy, Thank you so much for sharing your experience! 💛
We’re really happy to hear that your hair felt healthier and that your curls looked more defined after using it — that’s amazing to hear!
We also truly appreciate your feedback about the hair compartment. When there are a lot of trimmed ends, some of the very fine hairs can occasionally escape, but your comments are very helpful and we’ll be sure to share them with our team as we continue improving the design.
Thank you again for your support and for taking the time to leave such thoughtful feedback. We’re so glad you’re enjoying the results! ✨
I was pleasantly surprised at how…
I was pleasantly surprised at how smooth and soft my hair was after using Luxmend on just the top layer! The next day it was rainy and humid, and I was essentially frizz free for the first time in years!
10 March 2026
Unprompted review
Reply from Luxmend
Hi Kristy, Thank you so much for sharing this! 💛
We love hearing that you noticed such a difference even after just using it on the top layer. Being frizz-free on a rainy, humid day is definitely a big win! ✨
We’re so glad it helped leave your hair feeling smoother and softer. Thanks again for your support and for sharing your experience!
Absolutely love it!
Absolutely love it!! I just used it one time and it worked.
12 March 2026
Unprompted review
Reply from Luxmend
Hi Hitha, Thank you so much! 💛
We’re so happy to hear you love it and that you saw results after just one use. That’s always the best feeling!
We truly appreciate your support and hope you continue enjoying smoother, healthier-looking hair. ✨
Works wonderfully
Works wonderfully! Well made. Used it in my hair, my daughters, and my sister used it as well. It truly works making my hair softer and healthier looking. Would definitely recommend and im very pleased with my purchase!
10 March 2026
Unprompted review
Reply from Luxmend
Hi Ashtyn, Thank you so much for the wonderful feedback! 💛
We love hearing that you’ve been able to use it on your hair, your daughter’s, and even your sister’s — that’s amazing! It’s great to know it’s helping make everyone’s hair feel softer and healthier-looking.
We truly appreciate your recommendation and your support. Enjoy your smoother hair! ✨
Absolutely WORST CUSTOMER SERVICE
Absolutely WORST CUSTOMER SERVICE! Will not provide a full refund. The product damages hair. Yes it cuts but it cuts hair. It can NOT specify dead ends from what was healthy hair! 10/10 DONT RECOMMEND OH yeah it’s cheap made ships from China which is NOT stated when ordering either
In response to your reply I have emails that show you will give only a partial refund, you don’t stand behind your product and you push for people to keep it for a small portion of money back. 10/10 would NOT recommend this product nor this company!
12 January 2026
Unprompted review
Reply from Luxmend
Hi Margaret, We’re very sorry to hear that you’re unhappy with your experience. That’s certainly not the outcome we want for any of our customers.
The tool is designed to trim the small damaged ends that extend beyond the hair strand, which is why it removes the split portions while preserving overall length when used according to the recommended technique (small sections, fully detangled, dry hair). That said, we understand that results can vary depending on hair type and how the device is used.
Regarding your refund request, we do honor our money-back guarantee in line with the terms outlined in our return policy. Once the item is returned and received at our designated returns facility, we are able to process the refund accordingly. We also offer refund options.
We truly appreciate feedback from customers and take concerns seriously as we continue to improve both our products and customer experience.
Zero Returns Accepted
Worst experience ever. When you purchase they claim 30 day money back guarantee. However once you contact they provide you with an area code in China where shipping is double the cost of the product. So to get a refund you have to spend twice as much. Such a false refund policy. Shoddy product and even worse customer service practices.
12 March 2026
Unprompted review
Reply from Luxmend
Hi Moria, We’re sorry to hear that you feel this way about your experience.
Our money-back guarantee is genuine, and we do honor refunds in accordance with the terms outlined in our policy. While our returns facility is located overseas and customers are responsible for return shipping, our support team also works to provide alternative refund options when possible to help avoid high return costs.
In your specific case, our team issued a full refund to you, even though the item was not returned. Because of this, we were surprised to see this review stating that refunds are not provided.
We always aim to treat customers fairly and resolve concerns whenever possible. If there is anything further you would like us to clarify, please feel free to reach out to our support team.
I tried the split end tool and it works…
I tried the split end tool and it works great. I have even put on my calendar to do again in 6 weeks. Trying to empty and clean the tool has proved to be interesting. If there is a trick to it, please share. There still remains to be quite a bit to be cleaned out, but with the sharp blades, do not know the best way to clean it.
5 March 2026
Unprompted review
Reply from Luxmend
Hi Monique, Thank you so much for sharing your experience! 💛 We’re really glad to hear the tool worked great for you — and scheduling it every 6 weeks is a great idea for keeping split ends under control.
For cleaning, here are a few tips that usually help:
• Make sure the device is turned off before cleaning.
• Open the hair chamber and empty the collected hair over a trash bin.
• Use a small cleaning brush (like a makeup brush or soft toothbrush) to gently sweep out any remaining hairs.
• You can also use compressed air or a cotton swab to remove tiny pieces stuck in the corners.
• Avoid touching the cutting blades directly, since they are sharp.
Because the trimmed hairs are very fine, a few tiny pieces can sometimes stay behind, but brushing it out gently usually removes most of them.
We appreciate you taking the time to ask and are so happy you’re enjoying the results! ✨
Reply from Luxmend
Hi Jessica, Thank you so much! 💛
We’re so happy to hear it’s working great for you. We really appreciate you taking the time to share your feedback. Enjoy your smoother, healthier-looking hair! ✨
The order took a bit of time to arrive…
The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container that’s supposed to keep it in . But in general it’s a good and cheap alternative for a hair cut
6 March 2026
Unprompted review
Reply from Luxmend
Hi Mirella, Thank you so much for sharing your experience! 💛
We’re really glad to hear you noticed an immediate improvement in your hair after using the trimmer — that’s always great to hear. You’re also right that sometimes a few of the tiny trimmed ends can escape the container, especially if there’s a lot being removed during the session.
We truly appreciate your feedback and are happy you see it as a good alternative to frequent salon trims. Thanks again for taking the time to share your thoughts! ✨
Horrible customer service
I bought the split end trimmer and immediately used it and my hair is extremely thin so there should have been no issues I also did very small sections and it just ripped my hair out so I contacted the company for a refund I had deleted my email so I went on to my shop account because I had to purchase receipt on there I contacted Luxmend and told them that I wanted a refund because of the issues I had they asked for information I gave them all the information and they proceeded to tell me that I did not buy it from their website but my receipt clearly says their website so I try to emailing them back and I have been ignored the entire time so I would rate it zero Stars if I could just based on the customer service it says that there's a full refund guarantee but yet they just ignore you so they don't have to give it back to you horrible service
26 February 2026
Unprompted review
Reply from Luxmend
Hi Amanda, We’re very sorry to hear about your experience and the frustration you’ve described. That’s certainly not the level of service we want anyone to feel they received.
In some cases, orders are placed through third-party platforms or marketplaces, which can make it appear as though the purchase was made directly through our website when the transaction was actually processed through a different seller. When that happens, the order details don’t appear in our system, which is why we sometimes ask for additional information to locate the purchase.
We absolutely do not ignore customers, and we’d genuinely like to help resolve this for you. If you could please reach out again with your order number, receipt screenshot, and the email used at checkout, our team will review it and work to clarify where the order was processed so we can guide you on the correct refund process.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Amazing product
Amazing product and it works like a charm. Got read of all my split ends and hair feels silky smooth.
5 March 2026
Unprompted review
Reply from Luxmend
Hi Krystal, Thank you so much for the wonderful feedback! 💛
We’re so happy to hear it worked like a charm for you and that your hair is feeling silky smooth after removing those split ends. That’s exactly what we love to hear!
Thank you for your support and for sharing your experience ✨
Only used once so far!
Have used the product once. I think it works good. Just wish there were more detailed instructions. I was very confused on what and how I should be using it. Ended up looking up videos of others using it to figure it out.
6 March 2026
Unprompted review
Reply from Luxmend
Hi Josie, Thank you for sharing your experience with us! 💛
We’re glad to hear it worked well for you after your first use. We also really appreciate your feedback about the instructions — that’s very helpful for us. We’re always looking for ways to improve the guidance we provide so customers feel confident using the tool right away.
Thanks again for your feedback and for giving it a try! ✨
Skeptical but worked amazing!
8 March 2026
Unprompted review
Reply from Luxmend
Hi Jamie, We hear that a lot! 😊
It’s completely normal to be skeptical at first, so we’re really happy to hear it worked so well for you. Thank you for giving it a chance and for sharing your experience! 💛
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