The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have curly hair and I used it after being brushed and detangled- I had a lot of split ends and my hair was smoother after use. One thing I would recommend is more glide while using the product. I’m... See more
Company replied
The delivery took a while. The product seems to work as it should, however, the reservoir doesn’t catch all of the hair pieces, and they end up everywhere. Maybe mine was really in need of this split... See more
Company replied
I was very skeptical about the split end trimmer as i was scared about it cutting l too much off/ making my hair shorter or uneven since my hair is very thin and damaged, however it worked really well... See more
Company details
Written by the company
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Contact info
United Kingdom
- support@luxmend.com
- luxmend.com
4.2
Great
457 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luxmend works through thick or thin hair
I never thought that at my age I would have split ends. My hair got thinner over time and I did not see anything with the naked eye like I used to. After using the split-end trimmer, I realized that is not the case. I primarily bought this because I noticed my hair was ragged and clumped, with a lot of gaps. At the time (2021) I cut my long hair into a bob. Now I wish to let it grow again and I believe the split-end trimmer will help me get there. My hairdresser also highly supports this since I see him only once a year. Thank you Luxmend.
11 February 2026
Unprompted review
Reply from Luxmend
Hi Susan, This is such a thoughtful and detailed review — thank you for sharing! 🤍✨
We’re thrilled to hear that the Luxmend split-end trimmer is helping you identify and remove those sneaky split ends, even in thinner hair. You’re absolutely right — consistent care makes a huge difference, especially when trying to grow hair longer after a cut like a bob.
It’s wonderful to hear that your hairdresser supports your use of the trimmer too! That kind of professional endorsement really shows that it’s a safe and effective tool for maintaining healthy hair between salon visits.
Thank you so much for trusting Luxmend — we’re excited to see your hair growth journey with this! 💫
Reply from Luxmend
Hi Ida, Ahhh we love this energy!!! 😍✨
“Worth every penny” and “a must have” — that’s the best compliment we could ask for! Thank you so much for the love and support 🤍
Enjoy your healthy, gorgeous hair! 💫
I love it it’s so special customer…
I love it it’s so special customer service shipment website 5atar thank again
13 February 2026
Unprompted review
Reply from Luxmend
Hi Ali, Thank you so much for your sweet words! 🤍✨
We’re so happy you love it and that you had a great experience with our customer service, shipping, and website too — that truly means a lot to us.
5 stars from you makes our day! ⭐⭐⭐⭐⭐
Thank you again for your support 💫
This thing works great
This thing works great, I’m absolutely amazed with the efficiency and how easy to use it is on my whole family, with different hair types.
12 February 2026
Unprompted review
Reply from Luxmend
Hi Kelly, We love hearing this! 🤍✨
It’s amazing that it’s working well for your whole family, especially with different hair types! That versatility and ease of use are exactly what we hoped for.
Thank you so much for sharing your experience and for trusting us with everyone’s hair care 💫
Scam
They said it was delivered. It never came though and I was home when it said it was delivered. Slow replies and when asking for a refund they don't respond.
2 February 2026
Unprompted review
Reply from Luxmend
Hi Ashley, Thanks for reaching out to us. Could you please email us at support@luxmend.com with your Order Number or the Name or email address used to process the order so we can check on it.
Can't wait to use again in 8 weeks!
I am so excited about this split end trimmer. I’ve struggled with hair loss due to pregnancy and changes in my hypothyroid medication, and my hair had become so thin that my ponytail felt like a tiny sprig. I’ve been trying to grow my hair out for several years, but it never seems to grow past my shoulders.
I realized that while I trim my length regularly, I curl my hair often to make it feel fuller. I believe the heat styling was causing split ends on my shorter regrowth hairs, which meant they kept breaking and never gained length.
This split end trimmer has been a game changer. It trims just the very ends without sacrificing overall length. I went through my layers twice and noticed a big difference. My hair already feels healthier, and I’m so encouraged about finally retaining length.
I’m genuinely impressed and excited to see how my hair growth journey progresses from here!
6 February 2026
Unprompted review
Reply from Luxmend
Hi Mary, This is such a beautiful and encouraging review 🤍✨ Thank you so much for sharing your journey.
We know how emotional hair changes can be — especially after pregnancy and thyroid adjustments — so hearing that this has helped you feel hopeful again truly means a lot. You explained it perfectly: when shorter regrowth hairs keep splitting and breaking from heat styling, it can feel like your hair “won’t grow,” when really it’s struggling with retention.
We’re so glad the trimmer helped you clean up those fragile ends without sacrificing length — that’s exactly what it’s designed to do. And going through your layers in small sections (twice!) is such a great approach 👌
We’re excited right along with you for your 8-week check-in! ✨ Please keep us updated on your growth journey — we’re cheering you on every step of the way 💛
Great product that really works
The service was great. Quick delivery, and there has been follow-up after care and hints and tips that I wasn't expecting....very helpful.
Great company that seems to genuinely care about its customers, not just making a buck...which is rare these days
11 February 2026
Unprompted review
Reply from Luxmend
Hi Deanna, Wow — this truly means so much 🤍✨
Thank you for noticing the little things like the follow-up care and tips. We genuinely believe the experience shouldn’t stop at delivery — helping you get the best results is just as important as the product itself.
We’re so glad you had a smooth delivery and felt supported along the way. And your comment about caring beyond “just making a buck” really touches us — that’s exactly the kind of company we strive to be.
Thank you for your trust and your kind words. We’re so happy you’re loving the product! 💫
Great product, honestly surprised me
Great product — it does exactly what it claims. My split ends are gone, my hair looks healthier and softer, with no loss of length. The only downside is that the attachment meant to catch the trimmed ends isn’t very reliable, so there’s usually a bit of mess and some extra cleanup afterward. It would also be really helpful if the instructions clearly explained how to turn the tool off, as that took a bit of trial and error. That said, it works so well that even my very skeptical mum and my sister keep stealing it to do their hair too… which might honestly be the biggest drawback for me 😅
3 February 2026
Unprompted review
Reply from Luxmend
Hi Abigail, This made us smile — thank you for such a thoughtful (and honest 😄) review! 🖤✨
We’re thrilled to hear it did exactly what it claims: healthier, softer hair with no loss of length — that’s the goal. We also really appreciate you pointing out the downsides. The feedback about the hair catcher attachment and clearer instructions (especially around turning it off) is incredibly helpful, and we’ll be sharing that with our product team.
And honestly… if it’s won over a very skeptical mum and your sister keeps borrowing it, that might be the highest praise there is 😂🙌
Thank you again for taking the time to share your experience and for the great sense of humor — it truly means a lot to us! 💫
I was unable to track my package so I…
I was unable to track my package so I was unaware of when it would arrive, however, once it arrived, it worked great and im very happy with the product.
2 February 2026
Unprompted review
Reply from Luxmend
Hi Nicole, Thank you for sharing your experience 🤍
We’re sorry about the tracking issue and understand how frustrating that can be. We’re really glad to hear that once it arrived, the product worked great and that you’re very happy with it — that means a lot to us. We truly appreciate your feedback and support! ✨
Customer service was great
Customer service was easy to get in touch with in regards to shipping and eta for the product. Overall the hair trimmer works, but not as greatly as the videos and ads that convinced me to get it. It works best if you have a little bit of split ends, just a section at a time!
5 February 2026
Unprompted review
Reply from Luxmend
Hi Alexis, Thank you so much for sharing your honest feedback 🤍
We’re really glad to hear our customer service was easy to reach and helpful with shipping and ETA — that means a lot to us. We also appreciate your realistic perspective on the product. You’re absolutely right: it tends to work best when used section by section, especially if there are only a small to moderate amount of split ends.
Your experience and insight are helpful for others who are considering it, and we truly appreciate you taking the time to leave such a thoughtful review. If you ever need tips or support, we’re always here! ✨
Best Buy I made I a very long time
Best Buy I made I a very long time. Both mine and my daughter’s hair is now so soft and manageable. No more stringy, hard to brush hair. It looks fuller, feels softer and I no longer have to fight with my daughter to brush her hair anymore because now it brushes right out! Thank you for your awesome product. I will be recommending it to everyone I know!
15 January 2026
Unprompted review
Reply from Luxmend
Hi JennyLee, This is such a heart-warming review — thank you! 🖤✨
We absolutely love hearing that it’s made such a difference for both you and your daughter. Softer, fuller, easier-to-brush hair (and no more brushing battles 🙌) is exactly what we hope for. Knowing it’s made hair care less stressful and more enjoyable truly means the world to us.
Thank you so much for your kind words and for recommending us — that support means everything! 💫
easy transaction product is outstanding…
easy transaction product is outstanding not going to lie was scared to use it at first hut with the first pass thru my hair i was sold it is amazing
29 January 2026
Unprompted review
Reply from Luxmend
Hi Michelle, Thank you so much! 🖤✨ We totally get being nervous at first — that first pass is the moment it clicks 😄 We’re thrilled to hear the transaction was easy and that the product won you over right away. Truly appreciate you sharing and enjoying the results!
I have long hair and want it longer so…
I have long hair and want it longer so when I saw this I couldnt wait to try it. I got it today and rushed to try it! Lol its amazing. My ends felt dry and dead toward the bottom. After using this my hair feels soft and healthy again! Dont get me wrong I looked through my hair and still saw a split end or two but thats to be expected haha. My hair feels and looks so AMAZING!! IM THRILLED WITH THE RESULT.
5 February 2026
Unprompted review
Reply from Luxmend
Hi Ashley, This is the BEST energy 😍✨ Thank you so much for sharing!
We love that you tried it right away — that excitement is so real 😂 And you described the results perfectly: softer, healthier-feeling ends without taking off length. You’re also absolutely right that spotting a split end or two afterward is totally normal — hair damage builds over time, and regular light use helps keep it under control.
We’re beyond happy to hear you’re thrilled with the results and loving how your hair feels and looks! Thank you for trusting us and for the amazing feedback 🖤✨
It works as it says
It works as it says. I was shocked on home much of my hair had split ends. I also lost a lot of hair so imagine this to being a thinning hair process and not good for thin, fragile hair. A must for thick hair.
1 February 2026
Unprompted review
Reply from Luxmend
Hi, Thank you so much for sharing your honest experience 🤍
We’re really glad it worked as described and helped reveal and remove the split ends — it can definitely be eye-opening to see how much damage builds up over time. You’re also right that hair type matters. For thicker hair, results tend to be more noticeable right away, while thin or fragile hair needs extra care, very small sections, and lighter passes.
It’s important to clarify too: the hair collected is split or damaged ends, not new growth being cut from the root — but we completely understand how it can feel like hair loss if your hair is already fine or thinning.
We truly appreciate you pointing this out, as it helps others choose what’s best for their hair type. Thank you again for the thoughtful feedback! ✨
The mouth of it needs to open wider
The mouth of it needs to open wider. Even though I parted my hair into small sections, I found that it still catches on the teeth.
Other than that, so far so good
1 February 2026
Unprompted review
Reply from Luxmend
Hi Kathy, Thank you for the honest feedback — we really appreciate it 🤍
We understand what you mean, especially when working with small sections. For some hair types and textures, feeding the hair in very slowly and keeping the section extra flat can help reduce catching on the teeth. That said, your comment about the mouth opening wider is completely valid, and we’ll be sure to pass this along to our product team.
We’re glad to hear that aside from that, things are going well so far, and we truly appreciate you taking the time to share both the pros and the areas for improvement! ✨
Im very happy with my split end…
Im very happy with my split end Luxmend. I have tried it a couple times and see results. I do have thick but thinning curly hair so it challenges me..lol. I do recommend this product.. I just need to use thinner strands when I do it. No regrets from me.. will definitely recommend
27 January 2026
Unprompted review
Reply from Luxmend
Hi Gina, This makes us so happy to read! 🖤✨ Thank you for sharing your experience.
Curly hair (especially thick but thinning) can be a little challenging, so you’re absolutely right — using thinner strands makes all the difference. You nailed the technique 👌 And we love that you’re already seeing results after just a few uses.
No regrets + a recommendation = the highest compliment for us 🥹
Thank you so much for your support, and if you ever want tips specifically for curly hair, we’re always here! 💫
Great product 👌
10 January 2026
Unprompted review
Reply from Luxmend
Hi Ms. J, Thank you so much! 👌✨ We’re really happy you’re loving it and appreciate you taking the time to share!
I was very unsure
I was very unsure at first and was scared it would take too much hair. So I went for it and it works amazing. I would definitely give it a 10. You can charge it and use it anywhere.
1 February 2026
Unprompted review
Reply from Luxmend
Hi Carrie, We love an honest first impression like this 🖤✨ Thank you so much for sharing!
It’s completely normal to feel unsure at first, so we’re really glad you gave it a try — and even happier to hear it worked amazingly for you. Being able to charge it and use it anywhere is such a bonus too 🙌
A 10/10 rating truly means the world to us. Thank you for your support and recommendation! 💫
Excellent prod
Used this only once since just got it and my hair is already so healthy looking
2 February 2026
Unprompted review
Reply from Luxmend
Hi Ramona, Yay!! 🎉 We’re so happy to hear that! Using it even once can make such a difference — healthier, smoother-looking hair is exactly what it’s designed for. Can’t wait for you to see even more results with continued use! ✨💛
It works great
It works great, and my hair looks more healthy and not frizzy. I would recommend this to my friends.
1 February 2026
Unprompted review
Reply from Luxmend
Hi Denise, Thank you so much! 🖤 We’re thrilled it’s helping your hair look healthier and smoother. Your recommendation means a lot — we really appreciate you sharing it! ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.