Lucky Seven Private Hire Reviews 

216
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the friendly and helpful staff and drivers, ensuring pleasant and safe journeys. The service is consistently highlighted as fast, reliable, and on time, with minimal waiting. People also appreciate the affordable pricing and convenient loyalty point scheme, making trips cost-effective. However, some customers noted issues with service punctuality, experiencing significant delays or no-shows. A few others felt some drivers exhibited unprofessional behavior, including rudeness, talking on the phone, or taking longer routes. Additionally, concerns were raised about billing practices.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the reliability, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as friendly, polite, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are reasonable, fair,... See more

User experience

People report positive experiences with user experience, consistently praising the app's ease of use and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently highlighting prompt arrivals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(216)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good taxi firm with good drivers

The drivers are polite, respectful and helpful, you can gain loyalty points each time you use the taxi company that you can add up to get a free taxi or discounted, they arrive on time and you can see where your taxi is if you order on the app, they are cheaper than uber.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Lucky Seven is My #1 Choice

I’ve used Lucky Seven several times now and they are officially my go-to. The drivers are always professional, the cars are clean, and—most importantly—they actually show up on time. It’s hard to find a cab service this reliable these days. Highly recommend if you’re looking for a stress-free ride

3 March 2026
Unprompted review
Rated 1 out of 5 stars

don't make a mistake, don't order a taxi

I waited 50 minutes for a taxi, and I was late for a very important meeting. Think twice before choosing this company. Previously, there were delays and, for example, filling up with the meter running, but today the cup of bitterness was overflowing. Rubbish, and more rubbish.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I called for a last-minute pickup and they were at my door within 10 minutes. The driver was friendly and knew all the shortcuts to avoid the morning traffic.
Definitely my go-to taxi company from now on.

4 February 2025
Unprompted review
Rated 2 out of 5 stars

Unreliable

Unreliable. I've given 2 stars because my first ever lucky seven taxi driver who was very nice, polite, helpful and on time. I give zero (0) stars for my return taxi of which I was told a 5-10min wait, but did not show after 20 mins late at night in the dark freezing cold weather. I was a solo female not feeling safe and so I started to walk home. 25 mins later the taxi driver called to say he had arrived. I explained, twice over, that I had started to walk due to not feeling safe and gave my location which was not to far away, asking the taxi driver to come pick me up from the nearby gas station. The driver did not want to do this and so I walked home for one hour, arriving home 30 mins past midnight. A highly unsafe, unreliable service of which I do not recommend for the safety and wellbeing of others.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Negligent

Booked and paid for a taxi online that never came and never got my money back . Rang to complain and just given we dont care excuses . A few days later Pre booked a taxi for 7.05 am , at 10 past they allocate a driver ...that was 10 minutes away . 20 mins Late for work and they just say yeah we were busy , well then say that dont accept the booking and cause us to be late for work costing us money just so you can make pennies . Thieves

14 January 2026
Unprompted review
Rated 1 out of 5 stars

good day I am giving my experience…

good day I am giving my experience which I am giving seven lucky and their employees are disrespectful there was an incident a taxi driver stole a backpack where to this day I have it reported to the police stoke on trent how can an employee and a taxi driver Pakistan employee dared to steal my brother's bag I have it reported to the police seven lucky they are not good company and recommended that customers be careful because they steal things and do not have good security they are reluctant and stubborn taxi drivers Pakistani do not show respect at all they are stubborn thieves I recommend you be sober !!! this case is being handled and is being handled by the police stoke on trent the payment was paid the taxi driver lied and stolen me he stole my brother's backpack where he had a pc wallet things and a phone ZTE farna green new phone!. the police have already started a real prosecution you can be ashamed seven luck I not happy 😡

2 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look