Lucky Seven Private Hire Reviews 

216
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the friendly and helpful staff and drivers, ensuring pleasant and safe journeys. The service is consistently highlighted as fast, reliable, and on time, with minimal waiting. People also appreciate the affordable pricing and convenient loyalty point scheme, making trips cost-effective. However, some customers noted issues with service punctuality, experiencing significant delays or no-shows. A few others felt some drivers exhibited unprofessional behavior, including rudeness, talking on the phone, or taking longer routes. Additionally, concerns were raised about billing practices.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the reliability, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as friendly, polite, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are reasonable, fair,... See more

User experience

People report positive experiences with user experience, consistently praising the app's ease of use and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently highlighting prompt arrivals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(216)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most of the drivers are polite some are…

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do if u said no its not. Most of the drivers ask which way u want go some don't even bother n just go the way they want so they get more money but overall not a bad company

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Great taxi service

Great taxi service. I use them for going to and from work. Don't use anyone else. They have been so understanding and patient even when I have left my purse at home 🙈

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m very skeptical of getting taxis but…

I’m very skeptical of getting taxis but the last few times I’ve used lucky seven I’ve had lovely drivers.. Beata was amazing! She was lovely, very talkative and just made the journey so much more bareable! Massive shoutout to her! 🌟🌟🌟🌟🌟

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Mohammed Yousaf

Mohammed Yousaf, vehicle registration BG15 EVW (Red Skoda Octavia) drove off with my goods and lied about it. I want to be clear that I understand mistakes can happen. If the driver had acknowledged the situation and returned the item at a later time, I would have accepted that as an honest error. However, what I find deeply concerning is the denial of the incident. If you’re in Stoke-On-Trent beware

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience friendly…

Really great experience friendly service clear communication and high quality results. Everything was smooth and efficient and it’s obvious they care about their customers. Would definitely recommend lucky seven taxi and the price was good

27 April 2026
Unprompted review

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