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Lucky Seven Private Hire Reviews 

217
•
TrustScore 4.5 out of 5

4.6

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the friendly and helpful staff and drivers, ensuring pleasant and safe journeys. The service is consistently highlighted as fast, reliable, and on time, with minimal waiting. People also appreciate the affordable pricing and convenient loyalty point scheme, making trips cost-effective. However, some customers noted issues with service punctuality, experiencing significant delays or no-shows. A few others felt some drivers exhibited unprofessional behavior, including rudeness, talking on the phone, or taking longer routes. Additionally, concerns were raised about billing practices.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the reliability, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as friendly, polite, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are reasonable, fair,... See more

User experience

People report positive experiences with user experience, consistently praising the app's ease of use and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently highlighting prompt arrivals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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No recent history of asking for reviews

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4.6

All reviews

(217)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Really good polite drivers which is a big change from years back. Always on time and arrive in a clean vehicle

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Very horrible and worst service

Today when I tried to book for my son's school none of the drivers are taking the trip and even after 5 minutes Lucky seven doesn't bother to allocate a taxi for me, very very horrible experience. I am booking daily to and fro to work at night and when I need a taxi for my little one's school they don't even bother to allocate a taxi for me. Worst and horrible experience show by Lucky seven towards a regular customer.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly service

I have used lucky 7 for 20 plus years always friendly helpful drivers I wouldn't use anyone else I get about 20 taxis aweek I never have to wait long for a taxi 😊

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Always on time

Always on time, super reliable. Lucky 7 is my go to whenever I need a lift. Using the app is soo easy and the loyalty points are brilliant. The people in the base are really helpful. Prices are amazing

2 November 2025
Unprompted review

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