londonlocksmith24h.co.uk Reviews 

4,107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and arriving very quickly to handle stressful lockouts. People consistently highlight that technicians resolve door and lock issues efficiently, explaining every step while providing reassuring advice during emergencies. However, some customers also noted unexpected price increases and significantly higher final bills compared to their initial telephone quotes. Reviewers expressed frustration when charged expensive call-out fees or when encountering aggressive behavior from technicians when questioning these extra costs. Consumer feedback shows that while the service itself is fast, pricing transparency remains a serious concern for a minority of people.

What people talk about most

Service

People report high satisfaction with service, frequently praising quick response times and polite... See more

Staff

Customers had positive experiences with staff, frequently highlighting their fast arrival, professional... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight transparent quotes, upfront... See more

Product

Reviewers mention ambiguous feedback about product performance, noting both satisfaction with locks working... See more

Response time

Consumers find response time to be marked by great satisfaction, as reviewers frequently highlight fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward. Called around 1 pm, explained that our front door wouldn't latch unless we pushed it hard. Locksmith came later that afternoon, adjusted a few things and fixed it. No new lock... See more

Rated 5 out of 5 stars

I was locked out of my home, and John came to help right away. He arrived on time, was friendly, professional, and got the lock open quickly. His customer service was excellent — he explained everythi... See more

Rated 5 out of 5 stars

Had a great experience with John Raul. Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a... See more

Rated 5 out of 5 stars

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just... See more


Company details

  1. Emergency Locksmith Service
  2. also in
  3. Locks Supplier
  4. Locksmith
  5. Security Service

Written by the company

We work 24h a day, 7 day a week with Mobile Local Locksmiths team in entire London. All you need is a "locksmith near me". Our customers can call us for regular maintenance of their door locks and if they want to upgrade those which are worn out. Being a local business, we can get to any adress in approximately 30 minutes because we have offices all around the city and we are always present where people need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(4,107)

211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star

I want to give tremendous appreciation to Christian for helping me with a lock issue. He arrived incredibly quickly and made the entire process fast, easy, and completely stress-free. Christian was friendly, professional, and was an example of someone that loves what they do.

He even provided the service late in the evening, which I’m extremely grateful for. If I ever have another issue, I’ll be requesting Christian by name without hesitation.
If I could give 10 stars, I absolutely would. Highly recommended! ⭐⭐⭐⭐⭐

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great locksmith

Great experience from Christian! The locksmith arrived quickly, was professional, and got my door fixed within minutes. Pricing was fair and transparent. Highly recommend!”

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Back Inside Within an Hour, Thanks to Andrew

Andrew contacted me within five minutes of making my booking and kept me updated on his arrival time. He reached me within 25 minutes and got straight to work. The lock was more difficult than expected but he handled it with complete professionalism and had me back inside within 10 minutes. He also replaced the barrel on the lock with no fuss. Outstanding service from start to finish. Andrew is an excellent locksmith and I highly recommend him.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Gigi the Man

Make an expensive mistake of locking myself out and leaving the key in. Luckily the hero Gigi came in and got me into the house within a few minutes! He also advised me on a lot of my options and told me the issues with my current lock which I wish the doormen selling me my lock would have stated. Gigi was beyond helpful and polite. Great work.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

John Raul came to my rescue!

John Raul came to my rescue after getting home late after work to find my lock not working. Came within 20 minutes as promised and promptly got my lock changed and fixed. Could not fault him. Very helpful and a lovely man! Thank you

29 November 2025
Unprompted review
Rated 2 out of 5 stars

Fast good job but ripped off like a child

Was ripped off like a child. Needed a door emergency-opened, expected 189 charge, ended up with 484 without a warning with a bunch of hidden fees stacked + VAT (apparently not included in initial price).

Tried to upsell us to a lock replacement to a new high-security lock for another 500 while the current lock cost is 30 on amazon.

To be fair, the locksmith arrived fast and did their job well but no way it should have costed this much.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Avoid, read the reviews about the registered company. They tell you one price and charge you £900 to change the lock which you can buy online for £30. Be aware.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Service from Gigi!

Service from Gigi!
I had an excellent experience with Gigi from Locksmith. From the moment he arrived, he was professional, friendly, and incredibly efficient. He explained everything clearly, worked quickly without sacrificing quality, and made sure I felt comfortable with the entire process.
Gigi went above and beyond to ensure the job was done right, and his expertise was obvious. It’s rare to find someone this reliable and dedicated in customer service.
I highly recommend Gigi to anyone needing locksmith services—he truly deserves the praise!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

John was great

John was great, got me back in the house whithin a few mins after locking myself out. Highly recommend their services. Prices seem fair too and they have them listed on their website.

25 November 2025
Unprompted review

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