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Lock Shop Direct Reviews 

337
•
TrustScore 5 out of 5

4.8

Locks Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is extremely easy to navigate and provides comprehensive measurements, making it very simple to identify and find the exact replacement parts needed for their doors. Consumers also deeply appreciate the remarkably fast delivery times and very reasonable pricing available across a wide and extensive range of quality items. However, some people mentioned issues regarding product suitability or occasional mistakes made by the team when processing their orders. A few reviewers also experienced frustrating delivery delays or received items that required extra effort to resolve.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range of high-quality items and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick delivery, helpful staff, and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the online ordering process is... See more

Price

Customers felt great satisfaction regarding the pricing, consistently highlighting very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lever operated latch and deadbolt was bought to replace the original on a 30+ years old PVC door which had become extremely floppy, The replacement was a perfect match and fitting was straightfor... See more

Company replied

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.

Contact info

4.8

Excellent

TrustScore 5 out of 5

337 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(337)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exactly what I wanted.

Item was spot on. Very easy and quick to order. Packaging was perfect. Very fast delivery.

5 July 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

5*** Lockshop

Excellent product, service and price. Needed 2 mechanisms urgently and stumbled across Lock Shop thankfully. Arrived 2 days later due to late order by myself but packaging was great and the mechanisms are faultless. I contacted customer servies as I had hoped for next day delivery and they were fantastic in assisting me. Can't rate them any higher 5*****

2 July 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

The best price I could find in the UK

The best price I could find in the UK. The website provided excellent information to source the correct multipoint locking mechanism. Ordering was straightforward with free overnight delivery. Delivery and packaging were first class and the product arrived in great condition. Lock Shop Direct will be my first port of call when I need further products of this kind. Many thanks for all your help, keep up the good service.

25 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

6 pin barrel lock

Easy to navigate web site, delivered on time, excellent quality

23 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Perfect service.

A good price, a very good product, arrived promptly in perfect condition. What else could you ask for?

17 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

I ordered my part for my door delivered…

I ordered my part for my door delivered and fitted in less than 24hrs what better service than that can you have. A very very happy customer. Thank you.

19 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Excellent!

Excellent, professional & extremely helpful company 10/10

1 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 4 out of 5 stars

Everything 👍🏼

Everything 👍🏼
But make some improvements on their website, it wasn’t the easiest to navigate but workable.

9 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Ordered 4.30pm paid for next day delivery didn't expect it to arrive next day due to the lateness of my order but arrived first thing truly excellent service and very reasonable pricing

9 June 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

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