loc8me.co.uk Reviews 

Didn't have a house for half a year. I am a student and they told us that the house would be ready for September. However, when the time came they delayed it by about two weeks. The house kept getting delayed. It wasn't ready until around December time. They also told us that we would be given alternate accommodation if the house wasn't ready. However, they pulled out on that as well. This meant we were sleeping on sofas for the first term of uni.

Terrible company. Signed last year, Constantly reported issues and they never took any of them seriously. It wasn’t till I went in person that there would be progress. They were hackling and leaving threatening voicemails towards the end of my stay.

They were very prompt when they wanted their money, but never cared for issues or to fix anything, this is a recurring theme in Loughborough, with other students not getting any help from them whatsoever. It’s bad because they have such a grip over Loughboroughs market, yet they don’t fix anything or resolve issues, this is a safety concern at this point, and they know what they’re doing laughing at students requests, knowing they wouldn’t like their kids to be treated like this.

Students looking to rent, avoid.

I have witnessed on many occasions that Lock8me staff knock on tenants’ doors without announcing themselves as “Lock8me,” and then slam the doors without showing respect to other tenants. Additionally, the maintenance staff knock and immediately unlocks and opens the door without waiting to see whether someone is at home. This behaviour is extremely disrespectful.

The cleaner comes to this building only once a month and does nothing more than superficial vacuuming. The main entrance door and the windows have never been cleaned for many years. This is because the landlord does not want to pay for proper cleaning services. In that case, the cleaner should not come at all, rather than carrying out such an unprofessional job.

Two weeks before Christmas, my neighbour reported a suspected drug substance found in the middle of the corridor, along with a large amount of white vomit. The smell lasted for two weeks and was unbearable. Since then, the cleaner has never cleaned the drug stain from the corridor.

Furthermore, people who do not live in this building continuously receive mail in their names and stay in the building illegally for months or even years. We asked to be informed whether these unfamiliar individuals are part of the tenancy to avoid uncomfortable situations and to protect our safety, but Lock8me never responded. As we have experienced in the past, one individual lived in this building for 1.5 years without paying rent and lost the property keys.

Reporting maintenance issues is useless, as the process constantly changes and we are repeatedly misled, sometimes told to report via the app, other times through the website, or both. Any questions we have must be investigated by ourselves because the team is incapable of communicating clearly and efficiently.

The Lock8me branch in Loughborough is useless, unreliable, and unethical. The contract does not include all relevant information, and they do not follow their own policies or procedures. 0 star

I spoke to Ella in the Leicester branch today regarding the contract that my daughter needs to sign and she was really helpful, she understood my questions and advised professionally. Thank you Ella, much appreciated.

They didn’t give notice to view my son’s flat and let themselves in at a bad time! Totally unacceptable and also a security worry.

Loc8me has recently merged with our current housing agency and our first experience with them was disappointing. Me and my housemates (not all) were added to a WhatsApp group chat where primary communications took place which I find to be unprofessional and untrustworthy. We had issues with dates on our tenancy agreement that we flagged on the 9th of December and didn't get any assistance until the 8th of January after having to call to chase them up. It then took another 4 days of calling everyday to finally get the issue resolved. We are unable to pay our rent through the app and they insist we use details sent through WhatsApp. Again I find this unprofessional and untrustworthy especially with such a large sum of money, but even after calling again to express our concerns nothing was resolved.

Kelly Kirke the contractor did a brilliant job at my property. Well done to her !

Josh was amazing! He made us feel so comfortable and talked us through all the details so we fully understood. He had great knowledge of the properties. Very impressed. :)

they are bloody useless, our house is awful in bath - the kitchen flooded 3 times since moving in, our garage is unusable, our garden is unusable, the lights in the top room didn’t work for 6 months and they do nothing about it. DO NOT GO WITH LOC8ME FOR STUDENT HOUSING!!!!

Great viewing experience, nice house and service. And very clear introduction for place and service.

Christian showed me the apartment. Very pleasant and friendly, made me feel very comfortable and answered all my questions. It was an amazing experience thank you!

Had a viewing with Harry yesterday and he was great. Answered all our questions and showed us some good houses

Halle was very helpful at showing us around the houses we wished to see. And she made sure to provide us with the correct information and answer any questions that we had about the properties

Halle was very nice when showing me and my friends round 3 different properties :)

Great customer service and helpful advice!

Hallie was very welcoming and informative

Honestly , the best customer service ever by Josh , genuinely was so helpful and amazing with finding me some properties, and made the whole experience really fun !!!

Thank you once again Josh !!!!

We had Josh help us with our viewing and he was great with showing us all the rooms and other facilities.

We had great viewings with Josh who was so nice and social, and made things really easy for us :)