Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more
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Reviews shaping this summary
Nick from maintenance finally fixed the shower issue that persisted for over two months. It now works perfectly. Thank you, Nick, for the great conversation as well.
Company replied
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more
Company replied
we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more
Company replied
Company details
Written by the company
We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.
Contact info
202 Ashby Road, LE11 5AA, Loughborough, United Kingdom
- hello@loc8me.co.uk
- loc8me.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
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Ben was great :)
Ben showed me around a couple flats, he was really helpful and friendly. He answered all my questions and was happy to give me guidance on my choices
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Emily,
Really appreciate you taking the time to leave this! Glad Ben could make your viewings feel relaxed and helpful, and that he was able to support you with your decisions along the way. We’ll be sure to pass this on to him.
Many thanks,
loc8me Team🍊
Was shown around a few houses by Ben…
Was shown around a few houses by Ben (Dadzie, I think he said?) and was really pleased with the information provided from him and the overall experience of the house viewing.
22 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thanks for your feedback! We’re really pleased to hear you had a great experience viewing properties with Ben and that he kept everything clear and informative throughout. We’ll be sure to pass this on to him.
Many thanks,
loc8me Team🍊
Ben made the experience for me amazing
Ben made the experience for me amazing, he was friendly, informative and even funny!
29 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Tekken,
Thank you for such a great review! We’re really pleased to hear Ben made such a positive impression and kept the experience both informative and enjoyable, we’ll be sure to share this with him.
Many thanks,
loc8me Team🍊
Josh
we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible!! he managed to find us one less than 24h later and we ended up accepting it, Thank you Josh, you’re the best!!!
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Katie,
Thanks so much for sharing this! We’re really glad Josh was able to step in quickly and turn things around for you, finding a new place that fast makes all the difference. We’ll be sure to pass this on to him.
Many thanks,
loc8me Team🍊
Halle was very friendly and helpful!
Halle was very friendly and helpful!! we loved the property and are excited to go forward with it!
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bellsie,
Thank you for the great feedback! We’re so glad to hear Halle made such a positive impression and helped you feel confident moving forward with the property, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
Halle was super friendly and…
Halle was super friendly and informative, the viewing was smooth and happy to go ahead with property.
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thank you for your kind feedback! We’re really pleased to hear Halle made your viewing smooth and informative, and that you felt confident moving forward, we’ll pass this on to her.
Many thanks,
loc8me Team🍊
Great house options
Great house options. Really efficient with responses and viewings. Really friendly and informative during the viewing and answered all our questions
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Jude,
We really appreciate you sharing this! Great to hear you had a positive experience with the viewings and found the process efficient and informative throughout.
Many thanks,
loc8me Team🍊
Halle Review
Halle was very informative and made us feel quite comfortable when viewing the houses. She was happy to answer any questions and made the viewing process feel a lot more accessible.
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Abbi,
Thanks for the lovely review! It’s great to hear Halle helped make the viewing process feel comfortable and easy, while taking the time to answer all your questions.
Many thanks,
loc8me Team🍊
Halle House Viewings
Halle was really friendly and gave us good information about all of the houses
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Olivia,
Thank you for your feedback! We’re glad to hear Halle provided helpful insights across the properties and made the experience a positive one for you.
Many thanks,
loc8me Team🍊
Good experience
We had a great tour guide Halle, she made the viewings, easy and enjoyable!
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Freya,
Thank you for your feedback! We’re really pleased to hear Halle made your viewing experience easy and enjoyable, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
My tour for the houses Halle was very…
My tour for the houses Halle was very helpful and answered any questions we had!
5 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Mollie,
We appreciate you sharing this! Great to hear Halle was able to support you during your tour and answer all your questions along the way.
Many thanks,
loc8me Team🍊
Great Service
Halle was superb and extremely accommodating during our viewing. She went into thorough detail about the house and answered any questions we had. Would definitely recommend!
28 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Isabel,
Thank you for the great review! We’re so pleased to hear Halle provided such a detailed and accommodating viewing experience, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
Avoid the Loughborough branch at all…
Avoid the Loughborough branch at all costs.
Truly the worst experience I have had with a letting agent. They were completely non responsive and failed to resolve even the most basic repairs. A replacement hoover took months, and a cupboard actually fell on a student’s head, resulting in hospital treatment. The branch offered only £50 in compensation… the list is endless.
We had to fight extensively for the deposit and eventually managed to recover 90 percent. The agents also provided what appeared to be fake cleaning invoices and attempted to charge for mattresses that were kept clean… again, the list is endless. They profit from students who are too exhausted or inexperienced to challenge unfair deductions.
Awful management and a dreadful standard of service. I would never recommend this branch to anyone.
4 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bee,
We are sorry to hear about your experience and the issues you've raised, particularly around delays with maintenance and communication. While these were resolved, I appreciate the timescales weren't what you expected.
For clarity, we do ask that maintenance is reported through our website so it can be properly logged and tracked, as messages sent via other channels aren't always picked up in the same way.
I also understand your concerns regarding the Wi-Fi and deposit, as well as the level of communication needed throughout the tenancy.
A goodwill gesture was offered and later increased, which we believe was a fair outcome in the circumstances.
I'm sorry again for the frustration caused, and your feedback has been noted and will be reviewed internally.
Many Thanks,
Molly Murphy - Loughborough Branch Manager
Harry
Harry was enthusiastic and made sure we had all the details we needed, very helpful
3 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Al,
We really appreciate your feedback! It’s great to hear Harry made sure you had all the information you needed and supported you throughout.
Many thanks,
loc8me Team🍊
Really kinda guy was super helpful had…
Really kinda guy was super helpful had no issues at all. Would recommend Ben to other people.
1 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Jack,
Thanks for sharing this! We’re glad to hear Ben made the experience straightforward and helpful from start to finish, we’ll be sure to let him know.
Many thanks,
loc8me Team🍊
a great experience
ben was super accommodating to what we were looking for today, and was willing to give us his insight on each property after letting us decide for ourselves. thanks so much!
1 December 2025
Unprompted review
Reply from loc8me.co.uk
Hi Mary,
Thank you for your kind feedback! We’re really glad Ben took the time to understand what you were looking for and supported you with helpful insights throughout your viewing.
Many thanks,
loc8me Team🍊
Virtually no customer support.
29 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Tobi,
We’re sorry to hear this and that you’ve been left feeling unsupported. This isn’t the level of service we aim to provide, and we’d like the opportunity to understand what’s gone wrong. Please contact us directly so we can look into this further.
Many thanks,
loc8me Team
2nd Year house viewings
Me and my friend were given a house tour by Harry, and he was very friendly and informative. We didn't have to wait long and we were driven to the house so we didn't need to walk which is quite nice.
28 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Juliette,
We appreciate you sharing this! Great to hear Harry made the experience smooth and informative, and that the added convenience made your viewing even easier.
Many thanks,
loc8me Team🍊
Had an amazing viewing experience with…
Had an amazing viewing experience with Josh, made the experience much more bearable and answered all of our questions with incredible detail and made us feel much more confident with our decision. Absolutely recommend!
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Manasa,
Thanks for the fantastic review! We’re so pleased Josh made your viewing experience detailed and reassuring, helping you feel confident in your decision, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Ben was a very friendly and informative…
Ben was a very friendly and informative letting agent. Very helpful and able to find a great house.
28 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Nick,
Thank you for your feedback! We’re delighted to hear Ben made such a strong impression and helped you find a great home, we’ll be sure to share this with him.
Many thanks,
loc8me Team🍊
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