loc8me.co.uk Reviews 

1,235
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making interactions pleasant and productive. Many highlight how staff go above and beyond, providing informative support that makes the entire process easier and more comfortable. The overall user experience is frequently described as smooth, easy, and stress-free, with clear communication. However, some customers also noted unhelpful customer service, with concerns dismissed or issues not addressed effectively. There were reports of emergency maintenance problems being left unattended for extended periods. A few customers raised serious concerns about privacy and felt safety measures were inadequate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising individual team members for their... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing extreme... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising individual staff members for... See more

Location

People report ambiguous experiences with location, with some customers expressing significant concerns about... See more

User experience

Users describe positive interactions with user experience, with many reviewers finding the process smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more

Company replied

Rated 5 out of 5 stars

we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more

Company replied

Rated 5 out of 5 stars

They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for s... See more

Rated 5 out of 5 stars

Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more

Company replied


Company details

  1. Student Housing Center

Written by the company

We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 89% of negative reviews

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4.4

All reviews

(1,235)

333 reviews in the last 12 months

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Rated 1 out of 5 stars

Loc8me Leeds: do not trust

Loc8me Leeds offered my daughter a flat with her friends, all the contracts were signed, guarantor in place, deposits paid then they came back and said that the price was wrong and tried to increase it by £30 per person/ per week. They said it was an admin mistake and would not honour the advertised price or the signed contracts. Absolutely disgusted with this company.

31 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi JM,

Thank you for your feedback. We sincerely apologise for the frustration this caused your daughter and her friends. Please be assured that this was the result of a human error during the initial application process.

We have multiple stages of verification to ensure all contracts are accurate before they are fully executed. Unfortunately, during these final checks, a significant discrepancy in the advertised price was identified. While we understand the timing was far from ideal, these processes are in place to ensure all agreements are legally and financially correct for all parties involved.

At the time, our team worked hard to provide the group with as many alternative options as possible to help them secure housing. We value our reputation with the Leeds student community and regret that we couldn't reach the original outcome you were hoping for.

Best regards,
Hollie - Leeds Assistant Branch Manager

Rated 5 out of 5 stars

Excellent service from Emma at the…

Excellent service from Emma at the Loughborough office, dealt with my enquiry quickly!

13 March 2026
Unprompted review
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Reply from loc8me.co.uk

Hey Luke,

Thanks so much for the kind words! We’re really glad Emma could help get everything sorted quickly for you, we’ll be sure to pass this on to her.

Many thanks,
loc8me Team 🍊

Rated 5 out of 5 stars

Phil G

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bits around the property. Everything was done to a really high standard.
Phil was friendly, professional, and really helpful throughout the visit. He explained what he was doing and made sure everything was properly sorted before he left. As a really nice extra touch, he even left us little goodie bags at the end which was completely unexpected and very appreciated.
Really pleased with the service and how efficiently everything was handled.

5 March 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Jessica,

We really appreciate you taking the time to share this! Great to hear Phil got everything sorted and went the extra mile while he was there, we’ll definitely pass this on to him.

Many thanks,
loc8me Team🍊

Rated 5 out of 5 stars

Working with Tayib has been a great…

Working with Tayib has been a great pleasure. He is extremely communicative and conducts himself with a high degree of professionalism.

Would 100% recommend him.

4 March 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Lloyd,

Thanks for the lovely feedback! We’re so glad you’ve had such a positive experience working with Tayib - we’ll make sure he sees this.

Many thanks,
loc8me Team🍊

Rated 5 out of 5 stars

Easy and smooth experience

As my first experience as landlord I was a bit nervous about the outcome but Emma, Izzy and the team from Hull Agency guided me and took care of everything. The whole process was easy and smooth with great and fast communication.

2 March 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Sanjin,

Thanks for sharing - It’s great to hear Emma, Izzy and the Hull team made everything feel simple and stress-free. We’ll pass this on to them!

Many thanks,
loc8me Team🍊

Rated 1 out of 5 stars

They charged £77 for the replacement of…

They charged £77 for the replacement of a broken toilet seat without telling the tenants how much this was going to cost prior to the instalment. We were also not notified when the toilet seat was going to be replaced. I would not recommend using loc8me, go with Parr Houses or Toplets instead.

26 February 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Ash,

I’m sorry if the communication around this issue wasn't as clear as it should have been, we do aim to keep tenants informed and appreciate you raising this

The charge relates to the replacement of a damaged toilet seat, which was replaced on a like for like basis. The £77 reflects the supply and installation.

Many Thanks,
Molly Murphy - Loughborough Branch Manager

Rated 5 out of 5 stars

Excellent help

A big thank you to Aaron for helping us find a house. He helped the process be less stressful and listened to everything we had to say and showed us all the houses that fit what we were looking for. We were worried about the house hunting due to it being January, but Aaron helped us find houses and kept us updated.

9 February 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Evie,

We are so glad Aaron could take the stress out of the search and find what you were after especially during a tricky time of year.

We’ll make sure he sees this!

Many thanks,
loc8me Team🍊

Rated 1 out of 5 stars

Attempting to charge £195 for water leaks and old furniture

I was a tenant with Loc8me Liverpool for nearly 3 years. Upon leaving, they attempted to charge me £195 (more than my entire deposit) for a 'professional deep clean.'

The 'damages' they are using to justify this charge are actually structural water damage. The photos they uploaded show 'rashes' on the walls and marks inside cupboards that were caused by water ingress and damp during the tenancy—these are maintenance issues, not cleaning issues.

They are effectively trying to make a tenant pay to fix long-term water damage and the natural aging of furniture that was already old/vintage when I moved in. Be very careful with your deposit and ensure you report every single leak in writing, or they will try to charge you for the damage later.

4 February 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Charith,

We’re sorry to hear about your experience and understand your concerns regarding the charges raised. Matters relating to deposits and property condition are taken seriously, and we aim to ensure these are handled fairly and in line with the appropriate processes.

We would like the opportunity to review this in detail, so please contact us directly with your tenancy information if you haven’t already, and we can look into this further for you.

Many thanks,
loc8me Team

Rated 5 out of 5 stars

I had a flat inspection and it went…

I had a flat inspection and it went really smooth. Niamh was very respectful and it felt like she was listening to my issues.

5 February 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Mohamed,

Thanks for sharing this! Great to hear your inspection went smoothly and that Niamh made you feel heard, we’ll be sure to pass this on to her!

Many thanks,
loc8me Team🍊

Rated 5 out of 5 stars

Bath Properties

Was shown three properties by Francesca, who very kindly drove us to the second and third locations. Despite the heavy rain we had found ourselves caught in, she was incredibly friendly and helpful.

30 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Keisha,

Thanks for the lovely feedback! It is great to hear that Francesca was super friendly and kept the energy up despite the weather -we’ll be sure to share this with her!

Many thanks,
loc8me Team🍊

Rated 5 out of 5 stars

The experience me and my friends had…

The experience me and my friends had with this company, and Josh specifically were great, he was extremely nice, and was great at giving us all the information about each house we got taken to. They also helped with finding houses for us to look at, and were extremely kind and helpful the entire way through.

29 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Ethan,

Really appreciate you sharing this! So glad you and your friends had such a positive experience with Josh, great to hear he kept things informative and easy the whole way through. We’ll make sure he sees this 🙌

Many thanks,
loc8me Team🍊

Rated 5 out of 5 stars

We had a viewing with Ella and she was…

We had a viewing with Ella and she was very approachable and friendly !

26 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Gaurav,

Thanks for the kind words - Great to hear Ella made you feel comfortable during your viewing, we’ll pass this on to her!

Many thanks,
loc8me Team🍊

Rated 1 out of 5 stars

So unsafe

Flats are constantly being broken in to and tenants threatened, and Loc8me won’t even install a proper lock on the front door, let alone CCTV or burglar alarms! What a joke. Won’t even meet with us to discuss the issues property, been going on for 6 months.

24 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Amelia,

We’re very concerned to read this and are sorry you’ve been left feeling this way. Security and tenant safety should never feel compromised, and we recognise how serious these concerns are.

We would really value the chance to step in and address it properly. Please contact us directly so we can investigate this in detail and work towards a resolution as quickly as possible.

Thank you,
loc8me Team

Rated 1 out of 5 stars

Unsafe and uncaring

I wouldn't recommend using these guys if you value things like being able to sleep through the night or having a working lock on your door.

24 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Edward,

We’re really sorry to hear about your experience, this is not the standard we aim to deliver. Issues around safety and property security are taken very seriously.

We’d really like the opportunity to look into this and get it sorted as quickly as possible. Please contact us directly with more details so we can investigate and support you properly.

Thank you,
loc8me Team

Rated 1 out of 5 stars

Don’t rent from Loc8me. They don’t care about tenant safety

Loc8me refused to respond to requests to install cctv, better locks, and burglar alarms from tenants when their flats were constantly being broken into. Men have got in and threatened sexual violence against tenants. Loc8me dismiss concerns and did nothing. And absolute disgrace. Don’t rent from them. They don’t care about tenant safety.

24 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Scott,

We’re really sorry to read this and take these concerns extremely seriously. The safety and wellbeing of our tenants is a top priority, and it’s concerning to hear that you feel this hasn’t been the case.

This isn’t the experience we want anyone to have, and we would like to urgently look into this matter further. Please contact us directly with more details so we can investigate fully and take appropriate action.

Thank you,
loc8me Team

Rated 1 out of 5 stars

Tenants living in fear due to loc8me’s…

Tenants living in fear due to loc8me’s refusal to provide safe living. All they’re asking for is CCTV, locks on their doors and not having to worry about sexual assault from strangers due to easy access to the building. They’ve ignored tenants simple asks putting them all at risk whilst taking thousands in rent off them. Shame!!

24 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Ethan,

We’re truly sorry to read this and take what you’ve raised very seriously. Feeling unsafe in your home is not acceptable, and we understand how distressing this must be.

We want to ensure these concerns are properly reviewed and addressed. Please contact us directly with further details so we can escalate this and take the appropriate action as quickly as possible.

Thank you,
loc8me Team

Rated 1 out of 5 stars

These guys are con artists

These guys are con artists. They don't look after their tenants and don't provide a secure place to live. Not even a lock on doors. They laugh at tenants threatened with rape. Don't rent with these guys ever!

24 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi Dave,

We’re really sorry to read this and are very concerned by the seriousness of what you’ve raised. This is not the standard we expect, and we do not tolerate any situation where tenants feel unsafe or unsupported.

We would take these allegations extremely seriously and want to investigate this as a priority. Please contact us directly with more details so we can look into this fully and take appropriate action.

Many thanks,
loc8me Team🍊

Rated 1 out of 5 stars

No concern for a females safety…

My daughter moved into a property that has all male tenants without being told of this, there also Asian and have little spoken English, which made me as a parent uncomfortable however since September there has been multiple instances which have been reported to loc8me but only general conversations have been had with the tenants and nothing has changed
Most recently my daughter came to me in a state as she caught on of the naked tenants stood outside her bathroom when showering and then found him entering her private bathroom, for what reason???? There has been issues of cleanliness and more important inappropriate behaviour from the male tenants ranging from not licking front door, bringing back groups of upto 10 friends late at night and staying over making noise into early hours and to the point Abbie not feeling safe in the shared house inappropriate comments being made to her from the tenants, I have asked for her to be released from her tenancy for her safety and I have explained I will be involving the police and asked that she speak with the landlord to offer him half the rent until end of august and a face to face interview but no urgency at all from the company they just do not seem to be bothered whilst there getting money

I am appalled that my daughter is at risk and her mental health and studies are now being affected

Do not go with this company and any other company I would as that there open and clear about who your daughter will be sharing with, as they told me that they don’t need to tell them who is sharing accommodation but no locks on doors too causes big issues relating to safety

23 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi there,

We’re extremely sorry to read this and are very concerned by what you’ve described. The safety and wellbeing of our tenants is a top priority, and this situation is clearly not acceptable. We understand how distressing this must be for both you and your daughter.

This needs to be urgently reviewed, and we want to ensure it is escalated and handled appropriately. Please contact us directly as soon as possible with full details so we can investigate thoroughly and take the necessary action.

Thank you,
loc8me Team

Rated 1 out of 5 stars

Didn't have a house for half a year

Didn't have a house for half a year. I am a student and they told us that the house would be ready for September. However, when the time came they delayed it by about two weeks. The house kept getting delayed. It wasn't ready until around December time. They also told us that we would be given alternate accommodation if the house wasn't ready. However, they pulled out on that as well. This meant we were sleeping on sofas for the first term of uni.

21 January 2025
Unprompted review
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Reply from loc8me.co.uk

Hi Luke,

We’re very sorry to hear about your experience, we understand how difficult and disruptive this must have been, especially at the start of your university year. The delays and lack of suitable alternative accommodation you’ve described are not the level of service we aim to provide.

We would really like to look into this further and understand exactly what happened so we can address it properly. Please contact us directly with more details so we can investigate and support you.

Many thanks,
loc8me Team

Rated 1 out of 5 stars

Loc8me Loughborough laugh at students.

Terrible company. Signed last year, Constantly reported issues and they never took any of them seriously. It wasn’t till I went in person that there would be progress. They were hackling and leaving threatening voicemails towards the end of my stay.

They were very prompt when they wanted their money, but never cared for issues or to fix anything, this is a recurring theme in Loughborough, with other students not getting any help from them whatsoever. It’s bad because they have such a grip over Loughboroughs market, yet they don’t fix anything or resolve issues, this is a safety concern at this point, and they know what they’re doing laughing at students requests, knowing they wouldn’t like their kids to be treated like this.

Students looking to rent, avoid.

19 January 2026
Unprompted review
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Reply from loc8me.co.uk

Hi there,

Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel your experience with us fell below expectations.

We take all maintenance reports and safety concerns seriously and are disappointed to hear that you felt these were not handled appropriately. We would never intend for any communication to come across as threatening or dismissive, and this is not reflective of the standards we aim to uphold.

We would welcome the opportunity to look into the specific issues you’ve raised and review the communication and maintenance history linked to your tenancy. Please contact us directly at molly@loc8me.co.uk with your property address and tenancy details so we can investigate this properly.

We are always working to improve our service and appreciate feedback that helps us do so.

Kind regards,
Molly - Loughborough Branch Manager

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