If I could give negative stars I would. I purchased a knife set and almost three months later have not received a shipping confirmation or refund as promised. Also when you order they sign you up for... See more
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Lndmark is a SCAM! I ordered a Hair Trimmer through Facebook or Instagram. I oder from this scam company in July 28th, it's now November! when i clicked to try to track my oder it says Expired.... See more
Company replied
This place so far has been a scam. Placed an order via Instagram weeks ago, paid extra for expedited shipping. Item never arrived, reached out to customer service and keep getting very obtuse excuse... See more
Company replied
I ordered some acrylic markers on November the 22nd. I paid for priority handling and emailed customer service to see if I could get an update. I haven’t heard back and after reading the other recent... See more
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1.1
Bad
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
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THIS COMPANY IS A SCAM!!
THIS COMPANY IS A SCAM!!! ordered some acrylic markers on November the 2nd. I paid for priority handling!!! After reading the other recent negative reviews I’m starting to think I got scammed. I would like a full refund on the product order #61368 and to make sure I dont get charged a membership fee I never agreed on. I will be following up on this and I will contact whoever I need to so this company can’t Scam people like this anymore. This company should be shut down!
2 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Cam,
I’m really sorry for the frustration this situation has caused you. I understand why you’re concerned, and I want to resolve this immediately.
I’ve reviewed your order (#61368), and since you’ve requested a refund and expressed concern about unauthorized membership charges, I’ve gone ahead and processed a full refund for your entire product order, including priority handling. I’ve also confirmed that no membership will be active on your account, so you will not be charged any membership fees now or in the future.
If the acrylic markers do end up arriving, you’re welcome to keep them with our apologies, no return will be required.
I’m truly sorry for the experience you had, and I appreciate you bringing this to our attention so we could make it right. If you have any further questions or need confirmation for your records, just reply to this email and I’ll be happy to help.
Best regards,
Lena
Lndmark Support
If I could give negative stars I would
If I could give negative stars I would. I purchased a knife set and almost three months later have not received a shipping confirmation or refund as promised. Also when you order they sign you up for a membership that is not disclosed. I’ve tried three different times to cancel. Receive no official notification of cancellation. I would advise this is a scam website and avoid at all costs.
1 October 2025
Unprompted review
Reply from Lndmarkclub
Hi Gregory,
I’m truly sorry for the experience you’ve had, waiting months without receiving your order or a confirmed refund is absolutely unacceptable, and I completely understand why you’re upset.
I’ve reviewed your account, and since your knife set never shipped and you’ve had ongoing issues with the membership, I’ve gone ahead and taken care of this for you. A full refund for your knife set order has been processed, and your membership has been fully canceled, so there will be no further charges. Any membership charges associated with your account have also been refunded.
You’ll receive confirmation once the refunds are finalized by your bank, which can take a few business days to appear depending on their processing time.
I sincerely apologize for the frustration and inconvenience this caused you. If you need written confirmation for your records or have any other questions, please reply to this email and I’ll be happy to assist further.
Best regards,
Lena
Lndmark Support
Disappointed
I ordered the hair trimmer in September and never received it even with paying for priority shipping. I also have been charged a membership charge multiple times even after filling out the form to cancel my membership on the website. Still have not received my product and continue to get extra charges.
30 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Felicia,
I’m really sorry for everything you’ve experienced, you absolutely should not have been left waiting this long or continued to be charged after requesting cancellation. I completely understand how frustrating this has been, and I want to resolve it immediately.
I’ve reviewed your account, and since your hair trimmer never arrived and you were charged for the membership multiple times even after attempting to cancel, I’ve gone ahead and taken care of everything for you. A full refund for your hair trimmer order, including priority shipping, has been processed, and all membership charges have been fully refunded as well. Your membership has also been permanently canceled, so no further charges will occur.
If your order eventually arrives, you’re welcome to keep it with our apologies, no return will be required.
I’m truly sorry for the inconvenience and stress this caused you, Felicia. If you need confirmation for your records or have any additional questions, just reply to this email and I’ll be here to help.
Best regards,
Lena
Lndmark Support
Wish I could give it a zero
Wish I could give it a zero! I ordered erasable pens (order #57026) on Sept 19th - paid for shipping protection and priority processing! Spent 27.97 (they were buy one get one) and never got them, the site give no information even though there is a link- AND they are charging me EVERY month! It’s a a HUGE SCAM! I am not a happy camper at all! I WANT MY REFUNDS FOR EVERYTHING!!
19 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Jennifer,
I’m so sorry for the experience you’ve had. I completely understand why you’re upset, and I want to take care of everything for you right away.
I checked your account and your order (#57026), and since your pens never arrived and you were also charged monthly for the membership, I’ve gone ahead and processed full refunds for everything, your $27.97 order total (including shipping protection and priority processing) and all membership charges as well. Your membership has also been fully canceled, so no further charges will occur.
You won’t need to return anything if your pens eventually show up, please keep them with our apologies.
Again, I’m truly sorry for the inconvenience and frustration this caused you. If there’s anything more you need, just reply to this email, and I’ll be here to help.
Best regards,
Lena
Lndmark Support
I too ordered acrylic markers on…
I too ordered acrylic markers on October 23rd (order #60277) have gotten no updates but a run around asking for 2 more weeks. In the meantime I was charged $29.99 on 11/4 for a subscription I didn’t agree to and they then tried to charge me again last week. I am fed up and want my $39.98 and the 29.99 refunded immediately. STAY AWAY FROM THIS COMPANY! They are a scam!
22 October 2025
Unprompted review
Reply from Lndmarkclub
Hi Teresa,
I’m truly sorry for the experience you’ve had. I completely understand why you’re frustrated, and I want to get this resolved for you right away.
I checked your order (#60277) along with the charges on your account, and since your acrylic markers never arrived and you were also charged for a membership you didn’t intend to sign up for, I’ve gone ahead and processed full refunds for everything. This includes the $39.98 for your order as well as the $29.99 membership charge. Your membership has also been fully canceled, so no further billing will occur.
You won’t need to return anything if the markers eventually show up, please keep them with our apologies.
Again, I’m very sorry for all the inconvenience this caused you, Teresa. If there’s anything more you need, just reply to this email and I’ll be here to help.
Best regards,
Lena
Lndmark Support
Ordered knives in November
Ordered knives in November, paid for priory processing and shipping. Been a month now, with no product. I've been emailing back and forth, trying to get information on my order. Finally they said they are issuing a refund. Would NOT recommend
8 December 2025
Unprompted review
Reply from Lndmarkclub
Hi Jill,
Thank you for reaching out, and I’m really sorry for the frustration this delay has caused, you definitely shouldn’t have had to wait this long or struggle to get clear updates.
I checked your order, and since it’s been a month with no delivery and you were already told a refund would be issued, I’ve gone ahead and processed the full refund for your knives order, including the charges for priority processing and shipping. You won’t need to return anything if the package eventually arrives, please keep it with our apologies.
I truly appreciate your patience throughout this experience, and I’m sorry again that it wasn’t smooth for you. If there’s anything more I can help with, just reply to this email and I’ll be here for you.
Best regards,
Lena
Lndmark Support
****Beware This Place is Still a Scam!! This is my second review.
This is my second review because they didn't do what they said they were going to in the reply to my first review.. On 9/5/25 I placed order #53605.
In the reply I received from Lndmarkclub they stated they refunded me for all charges to my account but that was a lie. They did refund me for the merchandise I never received $39.96 and for one of the $29.99 charges for the membership I never agreed to, but they did not refund me for the second $29.99 charge like they said they did. I knew it was too good to be true. Please don't order anything from this place because it's a total scam. I have emailed them again with no response (no suprise there) and tried calling and the phone # is still disconnected. What a total s**t place. They can't keep their word about anything. I even filed a dispute with my credit card and they are not responding to them either. Still missing $29.99 refund and I will keep writing bad reviews until I get my money back
5 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Ann,
Thank you for reaching out again. I’m truly sorry for all the frustration this situation has caused you. I completely understand why you’re upset, and I want to clear this up for you right away.
I double-checked your account and can confirm that both membership charges of $29.99 were fully refunded on our end, along with the $39.96 for the merchandise you did not receive. Sometimes banks take a few business days to finalize the credit on your statement, which can make it appear as if a refund is missing. That said, I absolutely understand how concerning that can feel, and I’m here to help you get this resolved quickly.
I’m truly sorry again for the inconvenience you’ve experienced, Ann. I’m here to help you until this is fully resolved.
Best regards,
Lndmark Support
They are thieves
They are thieves! I ordered acrylic markers on November 4, 2025. It is now December 5, 2025. I have called your number automatically says leave a message they’ll get back to us. I’ve sent emails after emails! They take your money you get nothing scam! I paid extra for priority processing! I paid extra for shipping protection! Almost $30 down the drain! It was exactly $27.97… My order number if they ever reach out to 61563… Getting ready to dispute this with my bank and blast this business everywhere! You should be ashamed of yourself especially before the holidays stealing people’s money like this! That’s OK because guess what you reap what you sow karma will come back!
3 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Chyloe,
I’m really sorry for the frustration this has caused you. I can absolutely understand why you’re upset, and I want to take care of this for you immediately.
I checked your order (#61563), and since it has been significantly delayed and you mentioned disputing the charge, I’ve gone ahead and processed a full refund for your entire order, including the $27.97 you paid (this also covers your priority processing and shipping protection). You won’t need to return anything if the package eventually arrives, please keep it with our apologies.
Again, I’m truly sorry for the inconvenience you experienced, especially during the holidays. If there’s anything more I can help with, just reply to this email and I’ll be here for you.
Best regards,
Lena
Lndmark Support
Disappointing 😞
Ordered the split end hair trimmer from an ad on Instagram and its been MONTHS and still havent recieved it. Do your research before ordering i guess...
1 October 2025
Unprompted review
Reply from Lndmarkclub
Hi Nicole,
I’m so sorry you’ve been waiting so long for your split end hair trimmer, you definitely shouldn’t have to deal with this kind of delay, and I completely understand how disappointing this has been.
Since it’s been months without delivery, I’ve gone ahead and processed a full refund for your order. If the package does eventually arrive, please feel free to keep it with our apologies, no return needed.
Again, I’m truly sorry for the inconvenience you experienced. If there’s anything else you need or if you have any questions at all, just reply to this email and I’d be happy to help.
Best regards,
Lena
Lndmark Support
Definitely poor service/scam
Definitely poor service/scam. I placed an order I think on 11/13 or 11/14. Can't remember at this point since it was three weeks ago and I never received a order confirmation email till this day with order date and order number, tracking number, literally anything. Still haven't received my order either and then to top that off, I get bill $29.99 for a membership I didn't sign up for. Left a message and sent a inquiry and heard back from Lena through the inquiry that apparently you have 12 days to cancel your trial before getting enrolled into the membership but I didnt know that since I haven't received any emails saying I was enrolled in a free trial but my issue still isnt resolved as it takes Lena 2 1/2 days to respond. I want my $29.99 and my $46.53 refunded and no, I dont have a order number to provide because your company didn't send me any proof of my purchase. Check your follow up messages Lena, as I responded this morning providing you all I can for you to attempt to locate my order for my refunds. In 3 weeks, you gotten almost $80 from me and I've gotten literally nothing from you. Not even a order confirmation email!
13 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Lauren,
Thank you for reaching out and I’m truly sorry for everything you’ve been dealing with. Not receiving an order confirmation, no tracking, waiting weeks with no updates, and then seeing a $29.99 charge you didn’t expect is incredibly frustrating. I completely understand why you’re upset.
I’ve gone ahead and fully refunded both charges for you. The $46.53 for your order and the $29.99 membership charge. Your Lndmark Rewards membership has also been completely cancelled so you won’t see any further billing.
Since you never received a confirmation email and your order didn’t arrive, there’s nothing you need to return.
I’m very sorry again for the stress and inconvenience this caused. If you need anything else at all, just reply to this email and I’ll take care of it right away.
Best regards,
Lndmark Support
I would rate this company at 0 stars if…
UPDATE: funny how the response said I should have never been told to wait, when the person responding was the same person who told me to wait!!!!
I would rate this company at 0 stars if I could. I tried ordering a knife set order #62640 and for a while just said it was confirmed. I reached out to figure out what was going on and kept getting told that the order had shipped but the shipping company still had not given the shipping details. I was asked to wait a few more weeks for shipping confirmation. I replied that no I just wanted to cancel my order and get a refund since their website says orders ship in 1-2 business days. I was told the order would be cancelled and I would receive a refund. When I went to the website it shows I have no orders now, but wondering if they will try screwing me over. Now I've been trying to get a hold of them to figure out when this will be refunded and told them I was going to be reporting for fraud. We will see if I get a refund or not. Has anyone actually received this "refund" yet. I see a lot of responses from the company saying they will be refunded but no follow up response if it actually is
15 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Nikki,
Thank you for reaching out, and I’m truly sorry for everything you’ve had to deal with. You should never have been told to keep waiting when your order didn’t ship, and I completely understand why you’re frustrated especially after being told it would be cancelled and refunded.
I’ve gone ahead and fully refunded your order #62640 for you. Since your order was never shipped, there’s nothing you need to return.
I also want to reassure you that you will not be charged anything further. Your account shows no active orders, and your refund has been processed successfully on our end.
I’m very sorry again for the inconvenience and confusion this caused. If there’s anything else you’d like me to check or help with, just reply to this email and I’ll take care of it right away.
Best regards,
Lena
Lndmark Support
SCAM SCAM SCAM!
I ordered some acrylic markers on November the 22nd. I paid for priority handling and emailed customer service to see if I could get an update. I haven’t heard back and after reading the other recent negative reviews I’m starting to think I got scammed. I would like a full refund on the product order #62802 and to make sure I dont get charged a membership fee I never agreed on. I will be following up on this and I will contact whoever I need to so this company can’t Scam people like this anymore. This company should be shut down!
22 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Olivia,
Thank you for reaching out, and I’m truly sorry for the lack of communication and the frustration this has caused. You should never have to wait for updates after paying for priority handling, and I completely understand why you’re upset especially after reading other recent reviews.
I’ve gone ahead and fully refunded your order #62802 for you. You won’t need to return anything, even if it ends up arriving.
I also checked your account to make sure you won’t be charged for any membership you didn’t agree to.
I’m very sorry again for your experience. If there’s anything else you’d like me to look into, just reply to this email and I’ll take care of it right away.
Best regards,
Lena
Lndmark Support
I would rate Lndmark Club a zero but it…
I would rate Lndmark Club a zero but it isn’t an option. I found this “business” through Instagram and bought some acrylic paint markers that never arrived. I called and left a message, no reply. I was able to send an email and I received a response from Lena in Customer Support that my order was on the way but they wouldn’t have a tracking # for me for a few weeks due to the holiday season. I responded back that I was reporting them to the Better Business Bureau. Today I looked at my bank account and see an unauthorized charge of $29.99 so I had to cancel my debit card plus dispute the first charge, since it never reached me. This place is a TOTAL SCAM!
1 December 2025
Unprompted review
Reply from Lndmarkclub
Hi Yvonne,
Thank you for reaching out, and I’m truly sorry for what you’ve experienced. Not receiving your order, not getting a call back, and then seeing an unauthorized charge is extremely frustrating and I completely understand why you’re upset.
I’ve gone ahead and fully refunded your original order for the acrylic paint markers. Since your package never arrived, there’s nothing you need to return.
I also located the unauthorized $29.99 membership charge on your account. Your Lndmark Rewards membership has now been fully cancelled, and I’ve issued a complete refund for that charge as well. You will not be billed again moving forward.
I’m very sorry again for the inconvenience and stress this caused. If there’s anything more you need, please reply to this email and I’ll take care of it right away.
Best regards,
Lena
Lndmark Support
62767 is my order number and never got…
62767 is my order number and never got shipping info and no were on the site dose it say that you need to join their club. I keep getting the same runaround saying that they are working on it sorry for the dealy I just want my money back now
15 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Miles,
Thank you for reaching out. I’m really sorry for the experience you’ve had, not receiving any shipping updates and getting the runaround is incredibly frustrating, and I completely understand why you want this resolved.
I’ve gone ahead and fully refunded your order #62767 for you. You won’t need to return anything, even if it eventually arrives.
I also checked on the membership charges you mentioned. Your Lndmark Rewards membership has now been fully cancelled. You will not be billed again moving forward.
Again, I’m very sorry for the inconvenience this caused. If there’s anything else you’d like me to help with, just reply to this email and I’ll take care of it right away.
Best regards,
Lndmark Support
I was also bamboozled by this company…
I was also bamboozled by this company for my order number #62654. I never received my order and they keep charging me for the subscription that I never asked for I also wish I could rate it negative Stars. This company sucks. Never again!
18 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Jeanine,
Thank you for reaching out. I’m really sorry for the frustration you’ve experienced, not receiving your order and seeing unwanted charges is absolutely not the experience we want for you.
I’ve gone ahead and fully refunded your order #62654 for you. You won’t need to return anything, even if it eventually shows up.
Your Lndmark Rewards membership has now been fully cancelled. You will not be billed again going forward.
Again, I’m truly sorry for the inconvenience this caused. If you need anything else or have any questions, just reply to this email, and I’ll take care of it right away.
Best regards,
Lndmark Support
I wish I could give it a negative 5
I wish I could give it a negative 5. If I had known that my order was a scam I wouldn't have ever placed it. I bought a set of knives advertised as good and paid for insured shipping and rush shipping for order #58469. I placed this order 2 months ago and still haven't received it. At this point, I'd like my money back. And for this company to cease and stop trying to charge my card $29.99. I never signed up for a membership, so I shouldn't be charged for one. This company is a SCAM, and any product being sold by them is fake!!! Please give me my money back and stop trying to charge my card every month!
Sending a generic email about this order without any tracking information doesn't make your business valid, It only makes it look worse.
20 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Lin,
Thank you for reaching out. I’m truly sorry for the experience you’ve had. I can completely understand your frustration, and I want to make this right for you immediately.
I’ve gone ahead and fully refunded your entire order #58469, including all associated charges.
I also located the $29.99 membership charge you mentioned. Your Lndmark Rewards membership has now been fully cancelled, and I’ve issued a refund for that charge as well. You will not be billed again going forward.
Again, I’m very sorry for the inconvenience this has caused. If there’s anything more you’d like me to check or help with, just reply to this email and I’ll take care of it right away.
Best regards,
Lndmark Support
Lndmark is a SCAM
Lndmark is a SCAM! I ordered a Hair Trimmer through Facebook or Instagram. I oder from this scam company in July 28th, it's now November! when i clicked to try to track my oder it says Expired.
Your package was in transportation period for a long time still has no delivered results. General explanation:
1.At a certain stage during transportation, the carrier has not updated the tracking information due to the high volume of postage.
2.The carrier was omitted to enter the tracking information.
3.Your package may have been lost during the transportation period. My Oder#47685 someone need to come in whoop yall asses scamming people.
27 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Teanna,
Thank you for reaching out, and I’m truly sorry for the experience you’ve had. Waiting this long with no clear tracking updates is incredibly frustrating, and I completely understand why you’re upset.
Your order #47685 is far past the expected delivery window, so I’ve gone ahead and issued a full refund for your purchase. You won’t need to return anything, even if the package eventually arrives.
Again, I’m very sorry for the inconvenience and frustration this caused. If there’s anything else you’d like me to look into or help with, just reply to this email and I’ll take care of it right away.
Best regards,
Lndmark Support
I made a purchase as well
I made a purchase as well. When I asked where my pens were got the run around. Have demanded a refund 3 times and still nothing. The latest email from a Lena says she has submitted a request for refund.That was 5 days ago. I have been dealing with this for over a month. Very upsetting. Here is my #Order #57716 .has been 10 days since they "sent my refund for processing. How can they keep getting away with this buul?
3 October 2025
Unprompted review
Reply from Lndmarkclub
Hi Angela,
I’m really sorry for how long you’ve been dealing with this, you should never have had to chase a refund, and I understand how upsetting that is. I want to get this resolved for you right away.
Could you please send me the following so I can locate your account and process your refund immediately?
• Full name used on the order
• Email address used at checkout
• Order number (if available)
Once I have that information, I’ll make sure your refund is fully processed and confirm everything for you.
Best regards,
Lndmark Support
I read the reviews after the purchase…
I read the reviews after the purchase then checked through the credit card. The purchase was declined because Landmark is flagged for fraud.
15 November 2025
Unprompted review
Reply from Lndmarkclub
Hi Stan,
Thank you for reaching out and letting us know. If your credit card declined the purchase, that means no payment was processed and no order or membership was created, so you won’t be charged for anything from us.
Different banks use their own internal systems to flag certain online transactions, and sometimes they decline a purchase out of caution, but since it never went through, there’s nothing further you need to worry about on your end.
If you have any questions or want me to double-check your email or name in our system just to be sure, I’m happy to do that, just let me know.
Best regards,
Lndmark Support
Cancelled my order when I found out…
Cancelled my order when I found out about the monthly charge. I cancelled my order and the club. A few days later they charged me $29.99. I have been trying to get this refunded and still waiting. Total Scam!!
25 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Mary,
I’m truly sorry you’ve had to deal with this, especially after you already canceled your order and the membership. That should not have happened. I’ve gone ahead and taken care of this for you right away.
I’ve refunded the $29.99 charge in full, and your Lndmark Rewards membership is now fully canceled, so you won’t see any future charges from us. You’ll see the refund return to your original payment method within 3–5 business days, depending on your bank.
I sincerely apologize for the inconvenience and the frustration this caused. Thank you for giving us the chance to fix it.
Best regards,
Lndmark Support
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