If I could give negative stars I would. I purchased a knife set and almost three months later have not received a shipping confirmation or refund as promised. Also when you order they sign you up for... See more
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Review summary
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Reviews shaping this summary
Lndmark is a SCAM! I ordered a Hair Trimmer through Facebook or Instagram. I oder from this scam company in July 28th, it's now November! when i clicked to try to track my oder it says Expired.... See more
Company replied
This place so far has been a scam. Placed an order via Instagram weeks ago, paid extra for expedited shipping. Item never arrived, reached out to customer service and keep getting very obtuse excuse... See more
Company replied
I ordered some acrylic markers on November the 22nd. I paid for priority handling and emailed customer service to see if I could get an update. I haven’t heard back and after reading the other recent... See more
Company replied
1.1
Bad
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered 5 sets of 36 acrylic markers, got 24
I ordered 5 sets of 36 acrylic markers. After 3 months, I received ONE set of 24 markers. There isn't even a set of 24 markers listed on the website. After 4 months, no word on what I ACTUALLY ordered. They keep kicking the can down the road saying "we'll check with the carrier" and "we'll check with the fulfillment team". This company leaves breadcrumbs to keep you waiting and has no intention of sending you what you ordered. Asked for a refund, asked to return what I received, only to find that I would have to pay to return and when they receive it, get a refund. Have zero trust I will get refunded upon return. Just want my money back from order #65412. What a frustrating buying experience, for a Christmas present for my daughter
5 March 2026
Unprompted review
Reply from Lndmarkclub
Hi Lauren,
I’m truly sorry to hear about your experience — I completely understand how frustrating this must have been, especially given it was meant to be a Christmas gift.
I’ve taken a look into your order (#65412), and I can confirm that a refund of $40 has already been processed as requested when you reached out to our support team via email. There’s no need to return the items you received, and you won’t be charged anything further.
We sincerely apologize for the delay, the incorrect item received, and the lack of clear resolution earlier — this is not the experience we aim to provide. Your feedback is incredibly important, and we’re actively working to improve both our fulfillment and communication processes to prevent situations like this moving forward.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Lena
Lndmark Support
Biggest scammers ever
Biggest scammers ever! DO NOT BUY ANYTHING FROM THEM. Been trying to get a refund since last Nov. for an order that was never received. Nothing but BS from them. It is now April 6th 2026 and still not resolved.
6 April 2026
Unprompted review
Reply from Lndmarkclub
Hi Eric,
We’re truly sorry for the frustration and the experience you’ve had — we completely understand how disappointing this must have been.
We’ve reviewed your case, and we can confirm that all charges associated with your order, including the $91.02 purchase, were fully refunded back to your original payment method prior to this review. Depending on your bank, the funds may take a few business days to reflect on your statement.
That said, we sincerely apologize for the delay in resolution and any inconvenience caused along the way. This is not the experience we aim to provide, and your feedback is taken seriously as we continue improving our support process.
If you have any trouble locating the refund or need further assistance, please don’t hesitate to reach out to us directly at support@lndmarkclub.com — we’re here to help make sure everything is fully resolved for you.
Best regards,
Lena
Lndmark Support
What a bunch of scammers
What a bunch of scammers. Ordered on September of 2025 and never received my order. On numerous occasions since then, I contacted them and nothing moves. The last time was in Feb. 2026 and I was told they would reimburse me. Still nothing. Don't be fooled by their advertisements on Facebook. Scam....Scam.
10 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Nicole,
We’re very sorry to hear about your experience, and we completely understand your frustration regarding the delay.
After reviewing your order, it appears that we have not received any recent updates from the carrier regarding its status. Due to the lack of movement and to make this right for you, we have now issued a full refund for your order.
Please allow a few business days for the refund to reflect on your statement, depending on your bank or payment provider.
We sincerely apologize for the inconvenience and for not meeting your expectations in this case. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Lena
Lndmark Support
Letting Everyone who’s had a negative…
Letting Everyone who’s had a negative experience with this corrupt business know I’m filing a class action lawsuit against them and notifications will go out soon.
This company will be brought to justice soon!
13 February 2026
Unprompted review
Reply from Lndmarkclub
Hi Darren,
We take concerns like this very seriously and have completed a full review of your account. Please see the actions we’ve taken below:
• Issued a full refund of all membership charges totaling $419.86
• Issued a full refund for both orders totaling $35.96
• Confirmed that your membership was already canceled prior to this review.
All applicable refunds have been processed back to your original payment method. Please allow standard processing time for your bank to reflect the funds.
We understand your frustration and appreciate the opportunity to resolve this matter promptly.
Best regards,
Lena
Lndmark Support
This so called club is a scam
This so called club is a scam. I purchased some pens in September of 2025 and have still not received them. I have sent endless emails trying to get to the bottom of this. Then on top of not getting what I ordered they charge a $29.00 membership fee. I have told them multiple times that I never signed up for this membership. I have been trying to get a refund for the product I have still not received and the membership fees. Contact persons name is Lena and that is the only person I have been able to talk to, no manger or supervisor just Lena. This is such a joke.
1 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Trisha,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel. This is absolutely not the experience we aim to provide.
We’d like to make this right as quickly as possible, but we’re currently unable to locate your account based on this review alone. To help us investigate your order, the missing shipment, and the membership charge, could you please provide one of the following:
• The email address used at checkout
• Your order number
• The phone number associated with the purchase
Once we have those details, we’ll be able to locate your account immediately, review what happened, and ensure this is resolved—including issuing any appropriate refunds.
You can reply here or contact us directly at support@lndmarkclub.com so we can prioritize your case.
We take concerns like this seriously and want to get this fully sorted for you.
Best regards,
Lena
Lndmark Support
I have tried multiple times to cancel…
I have tried multiple times to cancel the "membership" that I was automatically signed up for when purchasing a single item. I have filled out the cancellation information several times, with email response from the company, but no cancellation has been activated. I have continued to be charged a monthly subscription fee since August 2025. In total $239.92 of monthly fees taken without my permission and still no clear confirmation on cancellation after several attempts at the link they provide on their website.
17 March 2026
Unprompted review
Reply from Lndmarkclub
Hi Jennifer,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
We’ve now taken immediate action on your account. Your membership has been fully cancelled, and we have processed a refund for the associated membership charges. You will not receive any further billing moving forward.
This is not the experience we aim to provide, and your feedback is being taken seriously as we work to improve our processes.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re here to help.
Best regards,
Lena
Lndmark Support
I have been charged $29.99 every month…
I have been charged $29.99 every month for a year now. They will not cancel it. I’ve tried multiple times. These people are absolutely terrible!!
10 March 2025
Unprompted review
Reply from Lndmarkclub
Hi Jordan,
We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention.
After reviewing your account, we have now taken care of this for you. Your membership has been cancelled, and a refund has been processed.
Refund details:
• Total refunded: $59.98
Please note that it may take a few business days for the funds to appear back on your original payment method depending on your bank.
If you have any other questions or need help with anything else, feel free to reach out to us at support@lndmarkclub.com
and we’ll be happy to assist.
Best regards,
Lena
Lndmark Support
If I could give them negative stars I…
If I could give them negative stars I would, I placed an order and after nearly 3 months ago (12/18/25) I have yet to receive my order however I was somehow signed up for some membership I never wanted and charged $29.99 a month for the last 3 months and trying to get refunded through my bank. Because the company has stopped replying to my emails.
18 December 2025
Unprompted review
Reply from Lndmarkclub
Hi Asyar,
We’re really sorry to hear about your experience, and this definitely isn’t the experience we want anyone to have. We’d like to look into this right away and make things right.
We’re unable to locate your account based on your Trustpilot name alone.
Could you please provide the following details so we can assist you right away?
• Full name used on the order
• Email address associated with the purchase
• Phone number (if used at checkout)
• Order number (if available)
You can reply directly to this review or email our support team with the information above. As soon as we receive it, we’ll thoroughly review your order, shipping details, and the membership charge to work toward a proper resolution.
We take feedback like this seriously and hope to turn this experience around for you.
Best regards,
Lena
Lndmark Support
I too ordered a hair trimmer months ago…
I too ordered a hair trimmer months ago & have received no product or refund if my money. I've sent numerous emails & am always told what I want to hear. But they aren't doing a thing.
4 March 2026
Unprompted review
Reply from Lndmarkclub
Hi Tracy,
We’re very sorry for the frustration this experience has caused you, and we truly appreciate you bringing it to our attention.
We’ve reviewed your order and can confirm that a full refund has now been processed, including the original shipping fees. Depending on your bank, the funds should appear back in your account within the next few business days.
We sincerely apologize for the delay and for any inconvenience caused. If there’s anything further we can assist you with, please feel free to reach out to us directly at support@lndmarkclub.com
and our team will be happy to help.
Best regards,
Lena
Lndmark Support
If I could give zero stars
If I could give zero stars, I would do that. First of all, I ordered one object and it was sent out, but for some reason, I was never given a tracking number. I waited 30 days upon the request of the customer service representative in order for them to possibly receive said tracking number from the shipping company, but it never came and also never came my package. Lucky for me. The item was returned, but the shipping and handling and expedited shipping was not covered on top of that. I was unaware of this random amazing 2999 membership fee that was automatically assessed after a 14 day period for a monthly membership that I had no idea I was now going to have how I would've known. I would've made sure I've never made this purchase ever in the first place. This is the worst company on the face of the planet. They should be proud that they have achieved a goal that no one should ever strive for.
Edit: yeah cause that's a smart thing. Let me post all of my personal information on the Internet for everyone to see great idea… I might have to say that was sarcastic because sarcasm doesn't seem to translate over texting. I've already contacted your customer service department they've helped me as much as they can, which is still not enough. I've received my refund, but I'm still disgusted by the fact of this so-called "" membership and it doesn't seem like I'm the only one that has had an issue with said membership.
31 January 2026
Unprompted review
Reply from Lndmarkclub
Hi Nathan,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is absolutely not the experience we want any customer to have.
We would genuinely appreciate the opportunity to look into this further and resolve it for you. Unfortunately, we’re unable to locate your account based on your Trustpilot name alone.
Could you please provide the following details so we can assist you right away?
• Full name used on the order
• Email address associated with the purchase
• Phone number (if used at checkout)
• Order number (if available)
You can reply directly to this review or email our support team with the information above. As soon as we receive it, we’ll thoroughly review your order, shipping details, and the membership charge to work toward a proper resolution.
We take feedback like this seriously and hope to turn this experience around for you.
Best regards,
Lena
Lndmark Support
SCAM SCAM SCAM!!!
I would give a zero but that isn't an option. Landmark club is a scam. I have reported it to the Better Business Bureau.
9 October 2025
Unprompted review
Reply from Lndmarkclub
Hi Tina,
I’m really sorry to hear how frustrated you are, and I completely understand given your experience.
I want to let you know that we have gone ahead and fully refunded your order. Please allow 3–5 business days for the funds to reflect back to your original payment method, depending on your bank.
We never intend for any customer to feel this way, and we sincerely apologize for the inconvenience this has caused you.
If there’s anything further we can assist you with, please let us know.
Best regards,
Lena
Lndmark Support
I ordered from this place in November
I ordered from this place in November, it’s now February and I still haven’t received my order. I have sent many emails, everytime I’ve been told the order is in transit. I ask for a tracking number or some type of way to track and I’m told they will look into it and let me know, but then I don’t hear back from them until I reach back out. I really think this place is scamming people out of their money.
22 February 2026
Unprompted review
Reply from Lndmarkclub
Hi there,
I’m really sorry to hear about your experience — I completely understand how frustrating this must feel. That’s definitely not the experience we want for our customers.
I’d like to personally look into this and get you a clear update right away. Could you please reply with the following:
• Email address used to place the order
• Phone number
• Order number (if available)
As soon as I have these details, I’ll locate your order and provide a proper update as quickly as possible.
We truly appreciate your patience, and I’ll make sure this gets sorted.
Best regards,
Lena
Lndmark Support
SCAMMERS ! DO NOT ORDER!!!
I ordered a promo deal of buy 1 get 2. I received 1. When I contacted customer service they told me the promo is no longer in effect even though the web page still shows the promo is active. They also have taken $29.99 out of my account for the past 3 months without permission. They said when I purchased from them it automatically sets me up for some sort of monthly subscription. This was not disclosed at all during the purchase and checkout process. I said I wanted my extra items or a return label and my money back. I was told I have to pay to ship it back. They should be shut down.
19 February 2026
Unprompted review
Reply from Lndmarkclub
Hi Joanna,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must feel.
I’d like to personally look into your order, the promotional offer, and the membership charges so we can get this resolved properly for you. To locate your account and review everything in detail, could you please provide one of the following:
• The email address used at checkout
• The phone number used at checkout
• Your order number
As for the $29.99 charges, that is associated with our Lndmark Rewards membership, which begins with a 12-day free trial and then continues at $29.99/month unless canceled. That said, I absolutely want to review how this was presented on your order and make sure everything is handled correctly.
Regarding the Buy 1 Get 2 promotion, I also want to verify the specific offer tied to your purchase and confirm what was applied at checkout so we can address the missing items or discuss the best resolution for you.
Once I have your details, I’ll take care of this as quickly as possible and make sure we get to a fair solution.
I look forward to your reply so I can help resolve this for you.
Best regards,
Lena
Lndmark Support
if i could leave negative I would..
if i could leave negative I would... i have NEVER purchased anything- and i am being charged MONTHLY.. i have requested cancellation multiple times and they are still charging me ...
18 February 2026
Unprompted review
Reply from Lndmarkclub
Hi Ashley,
I completely understand your frustration, and I sincerely apologize for the experience you've had.
• A full refund for the $19.99 acrylic marker order that was never delivered has been processed.
• A full refund of $149.95 for all membership charges has also been processed.
Your membership has been fully canceled, and you will not receive any further charges moving forward.
Again, I’m very sorry for the inconvenience this caused.
Lena
Lndmark Support
I wish I could give 0 stars!
I ordered an item in December 2025, never received. I emailed them several times and every time there was an apology and reassurance that the item would have come soon. I am still waiting in February 2026, and now I got charged again and just found out I was somehow subscribed as a VIP customer, which I NEVER asked for.
This company is a complete scam.
27 December 2025
Unprompted review
Reply from Lndmarkclub
Hi Ambra,
I’m very sorry for this experience. I completely understand your frustration, and I want to sincerely apologize for the delay with your order and the unexpected VIP charge. This is not the experience we want anyone to have.
I want to take care of this for you right away, including reviewing the order, stopping the VIP membership, and correcting any charges. To locate your account as quickly as possible, please reply with any of the following details:
• Full name used on the order
• Email address used at checkout
• Phone number
• Order number (if available)
Once I have this information, I’ll review everything immediately and make sure this is fully resolved for you.
Best regards,
Lena
Lndmark Support
Just two more weeks, please...
If I could give this company a negative number I would. I placed an order on October 31, 2025 for a Christmas gift. It is now Feb 9, 2026. It has still not arrived, but I have paid for it, plus they have charged me 4x for "membership fees" so I can order more items from their "club" at a discount. Not likely that I would ever see those items either. I have emailed with them ever since a few weeks after I placed my order, requesting a tracking number and never received any. I have never been able to find my order number in the system (according to them, that isn't possible until it ships). I am told with each email that they only need two weeks to check into this for me. Its been four (4) months. I have worked in shipping and receiving. It doesn't take this long to get something from China. Temu seems to be able to accomplish it.
31 October 2025
Unprompted review
Reply from Lndmarkclub
Hi Rocky,
I’m very sorry for this experience and completely understand your frustration. Waiting months for an order and dealing with repeated charges is not acceptable, and I sincerely apologize for the inconvenience this has caused.
I want to look into this immediately and get this resolved for you. Please reply with any of the following details so I can locate your order right away:
Full name used on the order
Email address used at checkout
Phone number
Order number (if available)
Once I have this information, I’ll review everything and take the appropriate next steps to make this right.
Best regards,
Lena
Lndmark Support
Shame on you
I received less than zero product, but it will not allow me to leave zero stars. I had to do some digging to even figure out how I ever got into this mess, because I never received the acrylic markers I ordered in OCTOBER for 19.99. That apparently added me to a club I never consented to, and this “club” has since cost me 139.95. I am a single mom of teenage boys. I don’t have $140 lying around. Those markers were supposed to be a Christmas gift for my boys. I assumed they got lost somewhere in the chaos. I don't have a problem assuming the best of a situation. But the fact that I have missed that money going out is shameful. And shame on you for taking it.
6 February 2026
Unprompted review
Reply from Lndmarkclub
Hi Tori,
Thank you for your patience. I’ve located your account and I’m very sorry again for everything you’ve gone through. I’ve reviewed the full history, and you are absolutely right to expect this to be corrected.
I’ve now taken care of everything for you:
• A full refund for the $19.99 acrylic marker order that was never delivered has been processed.
• A full refund of $119.96 for all membership charges has also been processed.
• The membership has been fully and permanently canceled, so there will be no future charges or billing attempts.
You should see the refunds reflected back to your original payment method once your bank finishes processing them, which can take a few business days depending on their timelines.
I’m truly sorry this affected you and your family the way it did. If you need written confirmation of the refunds for your records or have any questions at all, please reply to this email and I’ll be here to help.
Best regards,
Lena
Lndmark Support
I bought a spilt and trimmer that I…
I bought a spilt and trimmer that I never received but they keep taking 29.99$ out of my account every month I just now got it stopped or blocked and they still try every single month and it gets declined. This company is a scam never ever buy from them.
2 February 2026
Unprompted review
Reply from Lndmarkclub
Hi Ashley,
I’m very sorry for the frustration this has caused you, being charged repeatedly for a membership you didn’t agree to, especially after never receiving your split end trimmer, is absolutely not acceptable. I understand why you’re upset, and I want to resolve this properly for you.
I do need a bit more information to locate your account and stop this completely. Please reply to this email with any one of the following:
• Order number
• Email address used when placing the order
• Full name on the order
As soon as I have that information, I’ll locate your account, cancel the membership on our end so the charges stop permanently (even attempted ones), and issue any refunds owed.
Thank you for giving us the opportunity to fix this. I’m here to help and will respond as soon as I receive your details.
Best regards,
Lena
Lndmark Support
DONY BUY FROM THESE THIEVES
The only reason I gave them one star is because it won't let me give 0 stars. This company is a scam. Took my money and never recieved my order. All I got was excuses. DO NOT BUY FROM THESE CRIMINALS. Reading the reviews now I see im not the only one. LANDMARK are thieves.
1 January 2026
Unprompted review
Reply from Lndmarkclub
Hi Jim,
I’m very sorry for the frustration and anger this situation has caused you. I understand how upsetting it is to pay for an order and never receive it, especially after being given repeated excuses.
I do want to help resolve this for you immediately, but I’ll need a bit more information to locate your account.
Please reply to this email with any one of the following:
• Order number
• Email address used when placing the order
• Full name on the order
As soon as I have that information, I’ll review everything, issue any refunds owed, and make sure there are no further charges on your account.
Thank you for giving us the opportunity to address this. I’m here to help and will respond as soon as I receive your details.
Best regards,
Lena
Lndmark Support
Fraud Fraud Fraud
Fraud Fraud Fraud. Pay for an it doesn't come but then months later you get charged for some bogus membership. I was back an forth with them for a while and nothing. i have tried disputing with my bank too.
This is just terrible.
1 February 2026
Unprompted review
Reply from Lndmarkclub
Hi Rosie,
I’m very sorry for the frustration and stress this situation has caused you, being charged for a membership you didn’t agree to and not receiving the item you paid for is absolutely not okay, and I understand why you’re upset.
I want to help resolve this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with either:
• Order number
• Email address you used when placing the order
As soon as I have that, I’ll review everything, stop any unwanted charges, and take the appropriate action to get this fully resolved for you.
Thank you for giving us the opportunity to address this. I’m here to help and will respond as soon as I receive your details.
Best regards,
Lena
Lndmark Support
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