I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
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Review summary
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What people talk about most
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Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
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Was greeted with a big smile by Roberto Renner at Lloyd’s Cornhill North Ipswich. He spoke to me about the 8% Monthly Saver which I was really shocked about . He managed to guide me through the app ,... See more
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I had exceptional service in your Richmond branch today from reception to the management of my money transfer. Keely was professional yet really kind and friendly, making a daunting transaction feel... See more
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Company details
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Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
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United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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What ever you do not pick Lloyd's
I have been a lloyds bank account holder for over 40 years.
I am now severing all dealings with Lloyd's because I have found them to now be the most unprofessional bank out there !!
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi David. I'm sorry to hear that you've reached this decision after banking with Lloyds for more than 40 years. We understand how disappointing it is to feel let down by a bank you've trusted for such a long time.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Nil support. No one to speak to.
The absolutely most useless bank when you need help.
Website fraudulently obtained my card details tonight so I reported the card.
Now I can’t access anything on the app as it tells me I have no accounts despite changing the Apple Pay card (to a new number that works) and there is absolutely ZERO WAY to actually speak to anyone. Just a totally pathetically ridiculously useless AI that can’t do anything at all.
Perhaps next time it would be easier to just let fraud take place.
Worst bank ever when you need assistance.
Have been convenient for joint household spending but could never rely on them for anything important such as main account.
Am shocked at just how useless any ‘support’ is.
Having spoken to Lloyds the following morning I would add that the lady I spoke to was very helpful - as has any actual human been when I get through. However this is not a little office in a backstreet kitchen, it is a major bank and I would expect to be able to speak to a human in a call centre somewhere 24/7 when fraud could be an issue.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ashley. I'm sorry to hear about the distressing experience you had, especially when dealing with potential fraud and the difficulties you encountered trying to get immediate assistance. It's clear this situation caused significant frustration, and I understand how important it is to be able to speak to a human, especially during urgent fraud concerns.
We're glad to hear that the human assistance you eventually received was helpful, and we appreciate you acknowledging that. However, I understand your concern about the availability of 24/7 human support for critical issues.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
No customer support and terrible service
I have been a Lloyds customer for over 15 years, and I am genuinely appalled by the level of customer service I have received.
After becoming the victim of a devastating scam, I immediately raised a dispute with Lloyds. During my initial conversation, I was assured that I had provided all the necessary evidence and was told the case was clear-cut and would likely be resolved within a week.
More than two months later, my case is still unresolved.
Throughout this process, communication has been extremely poor. I receive occasional, cryptic emails requesting "more information," yet they never explain what information is actually required. This leaves me having to guess what they need, causing unnecessary delays and frustration.
Trying to speak to someone is equally unacceptable. I have spent over an hour on hold multiple times, and when I use the in-app messaging service, responses often arrive at around 3 a.m. By the time I see the message, the conversation has already been closed, making it impossible to continue the discussion or get any meaningful support.
To make matters worse, attempting to raise a formal complaint has been just as difficult. For a bank of this size, I expected far better support, particularly when dealing with customers who have been the victims of fraud.
After more than 15 years of banking with Lloyds, I feel completely let down. The lack of communication, poor case management, and inability to provide timely support during an incredibly stressful situation have destroyed my confidence in the bank. I will be closing my account and moving my banking elsewhere. I would strongly urge others to consider whether this is the level of service they would want if they ever found themselves in a similar situation.
22 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Ann. I'm sorry to hear about the circumstances that led to your dispute and the frustration you've experienced throughout the process. We understand how distressing it can be to fall victim to a scam, and we appreciate that this situation has likely been both financially and emotionally challenging. Given the assurances you received when you first reported the claim, we can understand how disappointing and concerning it must be to still be waiting for a resolution more than two months later.
We're particularly sorry to hear about the communication issues you've described. Having to repeatedly chase for updates, receive requests for additional information without clear explanations, and experience long wait times when trying to contact us is not the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Very helpful
I called into the Maidstone branch of Lloyd’s bank with a problem I had with digital banking. Not only did Samantha W. help me resolve that problem she also gave me excellent advice to enable me to get a better rate of interest on a couple of savings accounts. Whilst there we identified another area with regard to setting up standing orders where things could be improved to make things easier in managing our accounts. To say that she was very helpful would be an understatement. After my session with Samantha I feel much more confident with regard to managing my accounts online.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sue. I'm pleased to hear about the excellent service you received from Samantha at our Maidstone branch. It's wonderful to know that she was able to help resolve your digital banking issue and also took the time to review your accounts, providing advice that helped you access better savings rates and identify ways to make managing your finances even easier. Thank you for the positive review.
Thanks
Pritesh
Good old fashioned customer service
Amina & her colleague at the Melton Mowbray branch were really helpful - after I needed to make a large payment which I thought had to go through CHAPS, and we proceeded to instigate that. Amina called me 5 mins after I left the branch to let me know there was a quicker way of transferring the money and saving me a £25 CHAPS payment. Helpful & personable throughout my fairly long interaction with them
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Alison. I'm happy to hear that Amina and her colleague at our Melton Mowbray branch provided such helpful and personable service. It's great to know that Amina went the extra mile by calling you shortly after your visit to let you know about a quicker transfer option, helping you avoid an unnecessary £25 CHAPS fee. Thank you for your 5-star rating.
Thanks
Pritesh
I was come four times here to get my…
I was come four times here to get my card on wallet pay. Lisa spent long time with me and got it sorted. Fab thank you 🥰
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sharmarke. I'm delighted to hear that Lisa was able to help you get your card added to your digital wallet after several attempts. We understand how frustrating it must have been having to visit the branch multiple times, so it's wonderful to know that Lisa took the time to work through the issue with you and get everything sorted. Thank you for your kind words.
Thanks
Pritesh
Reply from Lloyds Bank
Hi Uche. I'm happy to hear that you had such an awesome experience. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
I was very happy to meet Sarah.M
I was very happy to meet Sarah.M , at willingborough branch,
She was really helpfull.. big love to her .
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Zainab. I'm pleased to hear that Sarah M at our Wellingborough branch was so helpful during your visit. It's wonderful to know that she made such a positive impression and provided the support you needed. Thank you for the positive review.
Thanks
Pritesh
Superior service from Chioma
Superior service from Chioma, took time, gave her attention and walked me through step by step fantastic experience. Thank you.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hello Mr Roman. I'm happy to hear that Chioma provided you with such a fantastic experience. Taking the time to give customers her full attention and carefully guide them through each step is exactly the kind of service we strive to deliver. We appreciate you leaving us a 5-star review.
Thanks
Pritesh
Appalling Service
We went into the Lloyd's Bank Branch on Market Street in Manchester. The service was appalling and it was as though most of the staff didn't care. We got ignored when we first went in. We only wanted a statement printing out, which couldn't be obtained through online banking, we waited over an hour. The system they have in place is so inefficient and needs to be reviewed. Please put your customers first, not costs and train your staff in Customer Service skills, otherwise you will lose a lot of customers.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your recent experience at our Market Street branch and the frustration caused by the long wait and perceived lack of care. We understand how frustrating it must have been to feel ignored when you arrived, especially when your request was simply to obtain a bank statement.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Sarah.m Wellingborough branch was…
Sarah.m Wellingborough branch was brilliant. She introduced same services which I wasn’t aware of.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm pleased to hear that Sarah at our Wellingborough branch provided such excellent service. It's great to know that she took the time to introduce you to services you weren't previously aware of, helping you make the most of your banking with us. Thank you for your kind words.
Thanks
Pritesh
I would like to thank Sanuja at the…
I would like to thank Sanuja at the Hounslow branch for her outstanding customer service. She was incredibly friendly, patient, and professional throughout our appointment. She explained everything clearly, answered all of our questions, and made both me and my daughter feel comfortable and welcome. It was a genuinely positive experience, and her kindness and professionalism are a real credit to Lloyds Bank. Thank you, Sanuja, for all!
Employees like Sanuja make a real difference and are the reason customers keep coming back. Best regards. Pjotr Iskov
4 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Pjotr. Thank you for taking the time to share such wonderful feedback. It's truly delightful to hear about the outstanding service you and your daughter received at the Hounslow branch. It's great to know that the colleague was incredibly friendly, patient, and professional, making you both feel comfortable and welcome. We're pleased that everything was clearly explained and all your questions were answered, resulting in a genuinely positive experience. Thank you for your 5-star rating.
Thanks
Pritesh
Terrible organisation inside
First time popping into LLoyds in years. Should have been a quick visit to shut one of my accounts. Which the app wouldnt let me shut for some reason.
Oh my.
Was sent from person to person, wait area to wait area. There seemed no system, no privacy to discuss accounts. The poor staff didnt seem to know who they were looking for.
What has happened in there.
The lovely chap who did sort my account was fine but admitted the wait time the day before was an hour - what on earth!!!!!
Seriously making me reconsider even continuing my account with Lloyd's.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Janine. I'm sorry to hear that what should have been a straightforward visit to close an account turned into a frustrating experience. We understand how disappointing it must have been to be passed between different colleagues and waiting areas, particularly when you were expecting a quick resolution. We also appreciate your concerns regarding waiting times, organisation within the branch and the lack of privacy when discussing your accounts.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Wanted to pay for a holiday with a…
Wanted to pay for a holiday with a Lloyds bank credit card. Had a very difficult job getting the payment authorised, utterly hopeless. As soon as the cash back offer ends I will cancel the card
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Steve. I'm sorry to hear about your experience when trying to make a payment for your holiday. We understand how frustrating it can be when a card payment doesn't go through smoothly, particularly when you're making an important purchase such as travel arrangements.
We also understand that the authorisation process caused inconvenience and left you feeling disappointed with the service you received.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Alison
Alison
Is a very lovely lady she really helped me with the question I came and also showed me how to increase my saver account interest from 1.2% to 6% for free!!!
Isn’t it lovely?
She is a star
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Danz. I'm delighted to hear about the excellent service you received from Alison. It's wonderful to know that she not only answered your questions but also took the time to show you how to make the most of your savings by increasing the interest rate on your saver account. Thank you for your 5-star rating.
Thanks
Pritesh
Lloyds Walton Branch, Over the last few years I have found…
Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and compassionate manner by the staff. With special thanks to Michelle who is always helpful and friendly, going out of her way to assist, above and beyond expectations, to meet needs.
1 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Tony. I'm happy to hear that the team at our Walton-on-Thames branch has been so helpful and supportive over the years, particularly in assisting with your father's banking needs. We understand how important it is to receive patient, compassionate and professional support, and it's wonderful to know the team has consistently provided this.
We're especially pleased to hear your kind words about Michelle. It's clear she has made a real difference through her friendly approach and willingness to go above and beyond to meet your needs. Thank you for the positive review.
Thanks
Pritesh
Courteous and prompt service experience
I visited Lloyds bank for statement of my accounts urgently. I was promptly attended to by a staff named Toyin at Manchester Market branch.
She was professional and prompt
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Chuma. I'm delighted to hear that Toyin at our Manchester Market branch was able to assist you promptly when you needed your account statements urgently. It's great to know that you found her professional, efficient and attentive throughout your visit. Thank you for your 5-star rating.
Thanks
Pritesh
No support following scam
We have a dispute going on because a travel company changed us for a flight and the airline only had us booked one way. We had to pay again. We paid by Lloyd’s credit card. It is so difficult to sort. They email after 5 , they say they haven’t receives supporting documentation and you just can’t get hold of anyone. Then you get texts saying that they can’t help. We have been scammed and we aren’t been helped!
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Heather. I'm sorry to hear about the difficulties you've faced while disputing this transaction, especially after the stress of discovering that your return flight booking was not in place and having to pay again.
We understand how frustrating it must be to feel as though you're not getting the support you need, particularly when you've provided documentation and are finding it difficult to contact the team handling your claim. We also understand how concerning it is when communications seem inconsistent and you're left feeling that your concerns aren't being properly addressed.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Rob in the great yarmouth branch is…
Rob in the great yarmouth branch is fantastic. Such a friendly, patient member of staff. He took his time and was very informative. Sorted everything out that we both needed ,plus gave us some great information .
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Siobhan, thank you for sharing your review with us. It's lovely to hear that Rob at our Great Yarmouth branch was so friendly, patient and informative. I'm pleased he was able to sort everything out for you and provide helpful information along the way.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
I have to say I agree with the other 1…
I have to say I agree with the other 1 star reviews here. The ai bot and the ai automated telephone calls are awful. Other people have put it better in their reviews. I am exhausted after trying to deal with them for the last hour. They couldn’t even tell me if they were going to send me out a new credit card after I had to cancel a card after my computer had been hacked. They weren’t bothered about it all.
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Jackie, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, especially after having to cancel your card following a security concern. I can understand how frustrating it must have been not getting the answers you needed. This isn't the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form here: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
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