I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
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Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
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Was greeted with a big smile by Roberto Renner at Lloyd’s Cornhill North Ipswich. He spoke to me about the 8% Monthly Saver which I was really shocked about . He managed to guide me through the app ,... See more
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I had exceptional service in your Richmond branch today from reception to the management of my money transfer. Keely was professional yet really kind and friendly, making a daunting transaction feel... See more
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
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United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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Bad service …from rude staff
I have just closed my account in southport because off the rude staff in there and also because off the waiting times to be served
And now I've complained on here they got back to me saying it was disappointing heating about your comment ? It isn't a comment it's the truth
3 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your negative experience at our Southport branch. We understand how frustrating it can be to experience long waiting times, and we're particularly disappointed to hear your comments regarding the service you received from our staff.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
We visited our local hub at Woodhouse
We visited our local hub at Woodhouse, and were able to complete everything we set out to do with the help of the very supportive Anna.
No need to visit the town centre!
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Karen. I'm delighted to hear that your visit to the Woodhouse Banking Hub was such a positive one and that Anna was able to help you complete everything you had planned. It's wonderful to know that Anna provided such supportive service and made the process straightforward for you. Thank you for your kind feedback.
Thanks
Pritesh
Incredible service
I visited the branch today and was greeted by Tiffany. Her customer service was absolutely fantastic. She was friendly, knowledgeable, and clearly very experienced (although her youthful appearance makes that hard to believe!).
I needed to update my address, and Tiffany explained that this could be done online. Unfortunately, I didn’t have my phone with me for her to show me how to do it through the app, and as I was already in the branch, I preferred to get it sorted there and then. She was extremely helpful and introduced me to another lovely member of staff, who I believe was called Sarah.
Sarah was equally friendly and professional. She helped me update my address using my bank card, PIN, and driving licence, and also explained that I could have completed the process online, which I’ll definitely remember if I move again in the future.
During our conversation, Sarah asked whether I was currently renting or had a mortgage. I explained that I’m renting at the moment but hope to buy a property within the next year or two. She took the time to explain some of the options that Lloyds may be able to offer and what steps I would need to take to prepare. I found this information very helpful.
Sarah also checked whether I had contents insurance for my new home, which I thought was a thoughtful touch, as many people may not realise how important it is.
Overall, I received outstanding service from both Tiffany and Sarah. They were friendly, professional, knowledgeable, and genuinely helpful throughout my visit. A credit to the branch and to Lloyds. 10/10 service!
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Jane. I'm happy to hear about the outstanding service you received from both Tiffany and Sarah during your visit to the branch.
It's wonderful to know that Tiffany gave you such a warm welcome and took the time to explain your options for updating your address, while ensuring you received the support you needed. We're equally pleased that Sarah was able to help complete the update and provide clear guidance on how to manage this online in the future.
What makes your feedback especially rewarding is hearing how Sarah went beyond your original request by taking the time to discuss your future homeownership plans and explain the mortgage options that may be available to you. Helping customers understand their choices and feel more confident about their financial future is something we're passionate about. It's also great to hear that her advice regarding contents insurance was helpful and thoughtful. Thank you for the positive review.
Thanks
Pritesh
Wonderful customer service
Lindsey at Lloyds Bank in Bury St Edmunds was extremely kind and helpful when I visited the bank today. Nothing was too much trouble for her, she listened to my requests carefully and was very thorough while I was there.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mary. I'm happy to hear that Lindsey at our Bury St Edmunds branch provided you with such kind and helpful service. It's great to know that she took the time to listen carefully to your requests, support you throughout your visit, and ensure everything was handled thoroughly. Thank you for the positive review.
Thanks
Pritesh
Lloyds has just made my on line banking extremely difficult for me
I've banked with Lloyds all my working life, and have always been happy with the service, both in branch and on line.
However, the decision to withdraw some aspects of the on line banking platform has really frustrated and inconvenienced me.
For some unknown reason, the ability to name accounts has been withdrawn. I have multiple accounts and I cannot express how difficult you have now made my banking by taking away this facility. Why????
Also, Lloyds has withdrawn the quick transfer facility - I used this pretty much daily. Why????
If I had an explanation for this reduction in service I might be at least able to understand the reasoning, but nothing has been forthcoming. I am left considering my options.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Peter. I'm sorry to hear that recent changes to Online Banking have left you feeling frustrated and inconvenienced.
We understand how valuable account nicknames can be when managing multiple accounts. Being able to quickly identify each account helps customers stay organised and manage their finances more efficiently, so we appreciate why the removal of this feature has had such a significant impact on your banking experience.
We also understand your disappointment regarding the withdrawal of the quick transfer facility. When a feature becomes part of a customer's daily routine, changes to the way it works can understandably be frustrating, particularly when they make everyday banking less convenient.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Salima was very helpful and kind
Salima was very helpful and kind and helped me solved my problems with an issue I had with my card. Great help and loyal to her customer, great customer service from her,
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Vicki. I'm happy to hear that Salima was able to help resolve the issue with your card and provide the support you needed. It's wonderful to know that you found her kind, helpful and committed to delivering great customer service throughout your experience. Thank you for your 5-star rating.
Thanks
Pritesh
Soulless, evil, terrible company
Lloyds bank closed my account after 30 years with no reason (they "can't tell me") and wouldn't even tell the ombudsman, I was in credit (a lot) hadn't used an overdraft and never done anything illegal.
They also sell Overdrafts to 18 year olds (deliberately) to get fees (that the 18 year olds can't afford)
Lloyds are an evil, soulless, illegal company ran by terrible "human" beings.
As for your reply, i did raise a complaint (which if you read went to the ombudsman) and you did nothing. i will not be wasting my time with your pointless complaints procedure again. My experience and opinion of you stays the same.
9 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Paul. I'm sorry to hear about your distressing experience with your account closure after such a long time, and the frustration of not receiving a clear reason. I understand how upsetting it must be, especially given your account's good standing. We also regret any concerns you have regarding our overdraft policies.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Absolutely disgusting service my 17…
Absolutely disgusting service my 17 daughter has been banking with Lloyds for nearly 5 years yesterday they closed her account with literally no explanation..sent her an email to call. They won't speak to her said she has to visit her branch (which literally closed down last month).she has been given.zero explanation for why her account has been closed they literally dont give a toss about customers and they wonder why people are leaving for monzo abd starling. Its a shit show disgusting behaviour now she has no way of getting her money from her part time job or to psy for anything. They just dont give a shit
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, thank you for your feedback. I'm sorry to hear about the distressing experience your daughter has had with her account closure, especially after being a customer for so long and without a clear explanation. I understand how frustrating and impactful this situation must be, particularly with the inconvenience of a closed branch and the inability to access her funds.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Call in to branch for bank statement…
Call in to branch for bank statement alison herbert help me look at my credit score on my app and discussed alternatibe ways to bank. I am now starting a new job a looking to build my savings and improve my finances. I have learn a lot today from this interaction
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Anthony. I'm delighted to hear that Alison was able to help you during your branch visit. It's great to know that she not only assisted you with obtaining your bank statement, but also took the time to show you how to check your credit score on the app and discuss alternative ways to manage your banking.
It's especially wonderful to hear that, as you're starting a new job and looking to build your savings and improve your finances, you found the conversation so helpful and informative. Thank you for sharing your feedback!
Thanks
Pritesh
Have taken a credit card from them with…
Have taken a credit card from them with insurance. I got scammed by a Company of approx £3K. Lloyds bank failed to even do basic due diligence, I had to send them the same documents repetedly, they could not even read them. The insurance of the credit card was basically a false advertising.
6 November 2025
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your experience with the credit card and insurance, and the difficulties you faced after being scammed. It's very concerning that you felt the due diligence was lacking and that you had to repeatedly send documents. This is certainly not the level of service we aim to provide, and I understand how frustrating this must have been.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
md udin i went to West Bromwich branch…
md udin i went to West Bromwich branch and he helped open a bank account and was the best person there and was very helpful
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Adni. I'm delighted to hear that a team member at our West Bromwich branch was so helpful and provided excellent assistance with opening your bank account. We appreciate your 5-star rating.
Thanks
Pritesh
Becky was exceptionally helpful…
Becky was exceptionally helpful and patient with my father to help sort out his banking queries before he moved into a Care home
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Paul. I'm pleased to hear that Becky provided such exceptional service while helping your father with his banking queries ahead of his move into a care home. We understand that situations like these can be challenging, and having someone who is patient, understanding and willing to take the time to help can make a real difference. Thank you for the positive review.
Thanks
Pritesh
Helen at Northampton branch was…
Helen at Northampton branch was amazing, helped me with so many tasks and answered all the questions. She honestly the best, top service, hope I continue to work with her
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Albert. I'm delighted to hear about the excellent service you received from Helen at our Northampton branch. It's fantastic to know that she was able to help you with a range of tasks, answer all of your questions, and provide the support you needed throughout your visit. Thank you for your kind words.
Thanks
Pritesh
Friendly and knowledgeable service by…
Friendly and knowledgeable service by Chioma
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Brian. I'm happy to hear that Chioma provided you with friendly and knowledgeable service. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
We visited Lloyds Bank on Newcastle's…
We visited Lloyds Bank on Newcastle's Northumberland Street to open a current bank account for my wife. One of the staff members, Liam, provided exceptional customer service today and handled everything for us perfectly.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ameer. I'm delighted to hear that Liam provided exceptional customer service while helping your wife open her current account. It's wonderful to know that he handled everything smoothly and made the process a positive experience for you both. Thank you for your 5-star rating.
Thanks
Pritesh
Lloyds stopped me using my account
Lloyds stopped me making payments from my account due to a false insistence that I was a victim of fraud. I am having my house refurbished and needed to pay the builder. They refused to listen to me and their fraud team treated me with total disrespect. In their selfish attempts to protect themselves from fraud they now treat their long term customers very badly. No respect or care for us. They shouldn't have these powers it they don't care for their customers. I am disgusted with my treatment. I had to swiftly get a current account elsewhere so that I could manage my money again. They stopped all payments. I couldn't even move money to another account of my own!
10 April 2026
Unprompted review
Reply from Lloyds Bank
Hi Andrew. I'm sorry to hear about the frustration and distress this situation has caused. We understand how important it is to have access to your own money, especially when making significant payments such as those related to home improvements. While our fraud prevention measures are designed to help protect customers from financial crime and scams, we appreciate that having a genuine payment stopped can be both inconvenient and upsetting.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Its very good and very profissional I…
Its very good and very profissional I am very happy with Mr Roland atending to me I am very greatfull .thanks Miss Sandra De Almeida.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sandra. I'm pleased to hear that you were happy with the service you received from Mr Roland. Providing professional, helpful and attentive support is what we strive for, and it's wonderful to know that he made such a positive impression during your visit. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
I was looked after by Helen in…
I was looked after by Helen in Northampton. She is very helpful and knowledgeable about all the app related stuff. All my questions were answered and she went the extra mile to explain other things on saving accounts. Thank you for your help Helen.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mahi. It's wonderful to hear about your positive experience at the Northampton branch. We're pleased that Helen at our Northampton branch was so helpful and knowledgeable about the app, and that all your questions were answered, especially regarding savings accounts. Thank you for your 5-star rating.
Thanks
Pritesh
I would like to say a big thank you to…
I would like to say a big thank you to Toyin for the excellent service I received at the Lloyds branch in Manchester. She was very kind, patient, and extremely helpful. Toyin explained everything clearly and made my visit a really pleasant experience. I truly appreciate her professionalism and friendly approach. She is a real credit to the bank, and I am very grateful for her help and support. Thank you, Toyin!
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Marta. I'm delighted to hear that Toyin provided you with such excellent service. It's great to know that her kindness, patience and willingness to help made your visit a pleasant one, and that she took the time to explain everything clearly and ensure you felt supported throughout. Thank you for your 5-star rating.
Thanks
Pritesh
Utterly disgraceful Lloyds Bank!!
Utterly disgraceful Lloyds Bank!!
To remove the names of accounts when using online banking platform but retaining on the app is farcical!!
For those with multiple accounts, you have forced us to refer to a manual list before we can manage our accounts.
And your CEO is on a BBC News article this morning telling us how to manage money better - he needs to get a grip with reality!!!
16 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Adam. I'm sorry to hear about your frustration with the online banking platform and the removal of account names. I understand how inconvenient this must be, especially for those with multiple accounts, and how it impacts your ability to manage your finances effectively.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
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