I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
Company replied
Was greeted with a big smile by Roberto Renner at Lloyd’s Cornhill North Ipswich. He spoke to me about the 8% Monthly Saver which I was really shocked about . He managed to guide me through the app ,... See more
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I had exceptional service in your Richmond branch today from reception to the management of my money transfer. Keely was professional yet really kind and friendly, making a daunting transaction feel... See more
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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Reply from Lloyds Bank
Hi Catherine, thank you for sharing your review with us. I'm delighted to hear that you find the app easy to understand and quick to use.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Sarah.m Wellingborough branch
Sarah.m Wellingborough branch
Very helpful
11 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Stuart, thank you for sharing your review with us. It's great to hear that Sarah at our Wellingborough branch was so helpful. Thank you for the 5-star rating and for taking the time to recognise the great service you received.
Thanks
Raj
Toyin in Manchester was very…
Toyin in Manchester was very professional during my visit. She spoke to me with respect and ensure the issue with my transaction was resolved. I was really satisfied with are service.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Arista. Thank you for your feedback. I'm delighted to hear that Toyin in our Manchester branch provided such professional service and treated you with respect. It's great to know your transaction issue was resolved and that you were satisfied with the support you received. Thank you for your 5-star rating.
Thanks
Nandu
Very poor customer service
Very poor customer service, you cannot speak to anyone from your bank account online. When you ask to speak to a person not a machine, a person finally arrived half an hour later, sent me one message and disappeared. Failed to ask me anything, misduplicated the problem and went! Disgusting behaviour.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thank you for your feedback. I'm sorry to hear about your experience and that you were unable to get the support you needed through our online service. This isn't the level of service we aim to provide.
Please allow one of our Complaint Managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
Richard in the Richmond branch of…
Richard in the Richmond branch of Lloyd’s was again most helpful today. This is my second time seeing him and he makes a complicated process straightforward. As usual the branch was very busy but I was treated with courtesy and professionalism. Thank you.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Geraldine. Thank you for your feedback. I'm delighted to hear that Richard at our Richmond branch was able to help once again and make a complicated process straightforward. It's great to know you were treated with courtesy and professionalism, especially during a busy period in branch.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
Very helpful and surpassed my needs…
Very helpful and surpassed my needs today with savings, thank you Jae. Cornhill Ipswich Llloyds
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Maria. Thank you for your feedback. I'm delighted to hear that Jae at our Cornhill Ipswich branch was so helpful and exceeded your expectations with your savings enquiry. It's great to know you received such positive support. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
Reply from Lloyds Bank
Hi Tomasz. Thank you for your feedback. I'm sorry to hear about your concerns. We take the privacy and security of customer information very seriously and only share data where permitted by law and in line with our Privacy Notice.
If you'd like one of our Complaint Managers to review your concerns further, you can submit a complaint by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
Nyella was my saviour today
Nyella was my saviour today
I was struggling massively with my account and she was more than happy to help me
She guided me throughout
She was very patient and made it seem so easy
She was very professional so kind and such a lovely girl
Thankyou so much
We need more Nyellas She was excellent
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Karen. Thank you for your feedback. I'm delighted to hear that Nyella was able to help you with your account and provide such patient and professional support. It's great to know that Nyella guided you through everything and made the process feel easy. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
This Bank is trustworthy and so kind of…
This Bank is trustworthy and so kind of people. I would like to give them rewards
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Jayshree. Thank you for your feedback. I'm delighted to hear that you've found Lloyds Bank trustworthy and that you've had such positive experiences with our colleagues. Thank you for your 5-star rating and for banking with us.
Thanks
Nandu
She is very professional with excellent…
She is very professional with excellent IT knowledge and very resourceful to resolve my issues sorted!
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Akeem. Thank you for your feedback. I'm delighted to hear that you found the service professional, knowledgeable and helpful. It's great to know your issues were resolved and that you received the support you needed. Thank you for your 5-star rating.
Thanks
Nandu
Nandu
Very helpful- even though we’re…
Very helpful- even though we’re terrible with technology. Alicia went out of her way to get us the space and correct person to help.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Jess/ Jeanie. Thank you for your feedback. I'm delighted to hear that Alicia was so helpful and went out of their way to find the right support for you. It's great to know you felt well looked after, even when dealing with technology you weren't familiar with. Thank you for your 5-star rating.
Thanks
Nandu
Serious security flaw - BE WARNED
The CEO was on the BBC saying his greatest concern is fraud. The Halifax even sent me an email yesterday saying during their change to Lloyds is a great opportunity for scammers.
During a call to Scottish Widows regarding a complaint, I was asked the usual security questions and was then transferred around and ended up speaking with a woman with a strong African accent. She said I needed to answer more security questions and asked for my sort code, account number and details of my online password.
No bank staff ask for this and if they do they shouldn’t. I smelt a rat and ended the call.
Lloyds staff have confirmed call handlers work from home and can actually transfer your call quite literally anywhere outside the banks system - which is not recorded.
No trace of my call has been found - suggests it went outside the banks system not to the Halifax.
IF you think your call to Lloyds - and perhaps other banks? -is safe, think again.
I emailed their CEO, whose biggest concern he says is fraud, weeks ago about this and guess what they’ve done so far?
Top marks if you think they’ve done nothing.
Wonder if the BBC’s Panorama would like to ask him about this flaw in security?
Be very careful
Nandu
Thanks for the response - usual cut and paste - however ……
You’ve been emailed about this weeks ago.
And you have done absolutely nothing.
Two of your complaints managers were made fully aware of this, along with your CEO and his staff.
You have done absolutely nothing.
Once again, it’s taken a TrustPilot review to get your attention.
Shameful.
My recent, serious complaint with you - fully upheld as entirely your fault - highlighted failures across your business and in particular your communication - or lack of it - within your organisation.
Your failure to act promptly- or not at all so far - on this potential attempt at fraud, simply highlights the matter even further.
Your CEO goes on the BBC and states fraud is his biggest concern.
How does him failing to respond to my email weeks ago square with this then ?
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi David. Thank you for your feedback. I'm sorry to hear about your concerns regarding security and the experience you've described. We take the security of our customers' accounts and information extremely seriously, and we'd like the opportunity to investigate this further.
Please allow one of our Complaint Managers to review your concerns. You can submit a complaint by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
Have Lloyds made a horrible error?
Quietly, surreptitiously, Lloyds Bank has removed all possibility of online interaction with a human being. Today, customer with decades of loyalty are forced to 'triage' with AI bots as their sole immediate contact point (ignoring the "your call is important to us" torture of telephoning). I will simply not accept this rotten level of service and hope others will join me by switching allegiance to better alternatives. Their chief executive should be ashamed but, of course, will not care a fig while trousering his annual millions...Their feeble boilerplate response (see below) is that I should raise an official complaint. Ince they have not paid me any interest on my savings account I might just do that prior to closing all my accounts.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Robert. Thank you for your feedback. I'm sorry to hear you're disappointed with the service you've received and that you feel we're not meeting your expectations. I understand how important it is to have access to support in a way that works for you.
If you'd like one of our Complaint Managers to review your concerns further, you can submit a complaint by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
I would like to express my sincere…
I would like to express my sincere appreciation for Juliet at the Lloyds Bank Northampton branch. She provided exceptional advice on mortgages and savings, demonstrating outstanding knowledge, professionalism, and genuine care throughout our meeting.
Juliet was polite, cheerful, approachable, and incredibly helpful. She took the time to understand our needs, explained our options clearly, and even arranged a follow-up appointment to ensure we received the right support.
Her dedication to excellent customer service is truly commendable. In my opinion, Juliet deserves recognition as Lloyds Staff of the Year. She delivered a genuine 5-star service and is a great ambassador for Lloyds Bank.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Oluwasegunotta. Thank you for taking the time to leave us a review. I'm delighted to hear that Juliet at our Northampton branch provided such exceptional advice and support. It's great to know that Juliet took the time to understand your needs, explain your options clearly and arrange a follow-up appointment to ensure you received the right support.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
We were at Lloyds Bank at Northampton…
We were at Lloyds Bank at Northampton today and Juliet@Northampton branch was absolutely amazing. She was calm and guided us through all we needed. Cheers Juliet you are the best
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Uche. Thank you for your feedback. I'm delighted to hear that Juliet at our Northampton branch was able to guide you through everything you needed and provide such excellent service. Thank you for your 5-star rating.
Thanks
Nandu
Sabina at Derby branch was excellent…
Sabina at Derby branch was excellent and welcoming and was happy with service. Brilliant explained things for clearly .
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Audrey. Thank you for your feedback. I'm delighted to hear that Sabina at our Derby branch made you feel welcome and explained everything clearly. Thank you for your 5-star rating.
Thanks
Nandu
Gone down hill over the years
I have been with Lloyds for 36 years and have seen how bad everything has got to. Branches closed one after the other, telephone banking is patchy with some services from India, the person you talk to on the phone is often clueless, they lost my items in their safe deposit box, and they push you to use their app because they don't want to answer telephone calls.
Their credit card is the worst. When there is a dispute about a charge they simply are too incompetent to sort it out; expect to spend hours on the phone with a clueless person.
I will be changing my bank.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sharam. Thank you for your feedback. I'm sorry to hear you're disappointed and feel the service has declined over the years.
I'm especially sorry to hear about the issues you've experienced with your safe deposit box, credit card dispute and the service you've received when contacting us. This isn't the level of service we aim to provide.
Please allow one of our Complaint Managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
Just to say
Just to say, don't open an account with Lloyds. They are as bad as Chase Bank for trying to be the money police. I have closed my account, gatekeep away with someone else! Clown show like Chase, these businesses should have no licence to operate in the UK. Just say NO to Lloyds kids. And Chase. If they tell you how and when you can spend your money - close your account immediately. Don't give them that power, it's your money. Lloyds can get in the bin where they belong, I'm embarrassed to be an account holder
Edit - I have closed my account. The transactions were belatedly allowed again but the damage has been done. Sorry. Just like Chase, you can't be the police of people's money, in fact, it is a privilege for you to hold it, since it earns interest. This is just wrong. I have no interest in complaining. I am warning other people. Do not open an account with this bank! If they can block 1 payment they can block them all.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Craig. Thank you for your feedback. I'm sorry to hear you're disappointed and that you've decided to close your account.
I'm really sorry to hear about your experience.
This isn't the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
The id process was difficult because it…
The id process was difficult because it kept saying use a darker background and I had it on the darkest background possible other than that it was an easy process I’m happy
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Aaron. I'm sorry to learn that you experienced difficulties during the ID verification process, particularly with the repeated prompts to use a darker background. We appreciate how frustrating that can be when you've already followed the instructions as closely as possible. Thank you for the positive review.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Slightly mixed experience
Today’s renewal of the account was very easy, especially after advice from staff at Lloyds Worcester branch. It is just irritating that before, I had received such poor, incorrect advice from the chat line, both AI and actual human.
3 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm pleased to hear that renewing your account was straightforward and that the team at our Worcester branch were able to provide helpful advice and support throughout the process.
However, I'm sorry to learn that your earlier experience with our chat service, both automated and adviser-led, left you feeling frustrated due to receiving incorrect information. We appreciate you bringing this to our attention.
Thanks
Pritesh
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