I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
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Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
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Was greeted with a big smile by Roberto Renner at Lloyd’s Cornhill North Ipswich. He spoke to me about the 8% Monthly Saver which I was really shocked about . He managed to guide me through the app ,... See more
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I had exceptional service in your Richmond branch today from reception to the management of my money transfer. Keely was professional yet really kind and friendly, making a daunting transaction feel... See more
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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Banking App Download and set up .
Banking App Download and set up .
Wanted to invest some money in an ISA with Lloyds . Downloaded the app . No problem. Was waiting for a cheque from another bank to be sent to me . A few days later, password would not work . Didn’t recognise my name . Tried several times. Deletedapp and re-loaded app. Several times . Error after error .” Please contact customer service” . Pressed the number on screen , sorry can’t connect you to CS . Oh dear , Lloyds, you’ve lost a customer. I’ve gone elsewhere.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Hennyc. I'm sorry to hear about your experience when trying to access the Lloyds Banking app. I understand how frustrating it must have been to successfully download the app, only to then experience login issues, repeated errors, and difficulties contacting Customer Services for support.
This is not the experience we want our customers to have, especially when you're trying to manage your banking and explore products such as an ISA.
To raise complaint you can visit mentioned link: http://spr.ly/62046BEw7h2
Jyoti 771528
Jyoti 771528
Excellent customer service. Helped us with no problems .
16 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ajesh. Thank you for sharing your review with us. I'm delighted to hear you have had such a positive experience with us.
Thank you for 5-star rating.
Thanks
Anisa
Elaine at Dereham was very helpful…
Elaine at Dereham was very helpful with showing me how to change all my accounts. Showed me how to do it myself .well satisfied
16 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Valerie. I'm pleased to hear that Elaine at our Dereham branch was so helpful. It's great to know she took the time to guide you through changing your accounts and showed you how to manage things yourself going forward.
Thank you for 5-star rating.
Thanks
Sanjay
Business Account Maintenance
Sully From Cowley Bank was fantastic with the way he deals with business accounts and the knowledge he has and how to opperate the account. He was straight to the point and very easy to deal with. I really am happy with the service today. Lloyds Bank Cowley
16 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Simi. I'm glad to hear about your positive experience with Sully at Lloyds Bank Cowley. It's great to know that his knowledge of business accounts, clear communication, and straightforward approach made things easy for you.
Thank you for taking the time to leave us a 5-star review!
Thanks
Anisa
Not every one is computer literate
I am not computer literate so to expect everyone to be able follow the weird instructions is very poor. You need to go back to the old way where people can come into branch and sort out mortgages etc
16 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Toni.
I'm really sorry to hear about your experience. I understand that not everyone is comfortable with technology. This isn't the level of service we aim to provide. Please allow one of our complaint managers to look into this further for you.
If you'd like us to look into your experience further, please raise a complaint here:
http://spr.ly/62041BEwocf
Thanks
Neha
I visited Cirencester Lloyd’s bank…
I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my banking request needed more than what the desk cashier could do. She asked me to take a seat and switched the air conditioner on .
I had to leave before being seen as I had a prior arrangement which I didn’t want to be late for . Imagine my surprise on my return to the bank Sophie recognised me signing me in again . I was seen quickly by Tanya who completed my request with confidence .
Thank you great job done in challenging circumstances .
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Marie, thank you for taking the time to share your experience with our Cirencester branch.
I’m delighted to hear that Sophie made such a positive impression by welcoming you, during a busy period, and ensuring your comfort while you waited. It's also wonderful to hear that she recognised you when you returned and that Tanya was able to assist you efficiently and complete your request with confidence.
Thank you again for your lovely feedback, and we're pleased we could help.
Thank you,
Trevor
I am rating 5 because of my experience…
I am rating 5 because of my experience with a staff, Asia in Edgware Branch. I was there to close account but ended up with more accounts. She was unlike others and I appreciate her
16 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Olivia. I'm pleased to hear about your experience with Asia at our Edgware Branch. It's wonderful to know that although you initially came in to close an account, Asia took the time to understand your needs and provide such exceptional service that you chose to open additional accounts instead. Thank you for your kind words.
Thanks
Pritesh
Horrendous customer support
Horrendous customer support. A few years back the bank implemented this ridiculous chat customer support. The agents are clueless and this teams' existence is completely pointless. They do NOT read the messages, provide a random rubbish short answer and then close the chat. It's a CHAT. You're not meant to drop half way through the conversation. AFTER EVERY SINGLE COMMENT the customer is passed back to the bot, which is just as useless, to then land on another agent who can't be bothered to read the thread! It's ridiculous. Whoever invented this service deserves the sack!!! On the spot! In fact, its not the service - having Live Chat is actually a great idea! It's the process some clever clogs implemented. This is clearly chasing stats! Close the chat at all costs to hit KPIs, never mind the customer didn't even get a chance to finish their sentence, let alone fixing their problem to their satisfaction!! Pull your socks up, Lloyds!
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thank you for your feedback. I'm sorry to hear about your experience. I understand how frustrating it is to repeat yourself, be passed between agents, and feel that your issue hasn't been properly addressed.
This isn't the level of service we aim to provide. Please allow one of our complaint managers to look into this further for you. You can raise a complete here: http://spr.ly/62044BEZWj4
Thanks
Anand
Sharon at Oxford Carfax Branch
I had the pleasure of meeting Sharon at Oxford Carfax branch yesterday. She was so patient and explained all the options I had, one by one, she was most helpful! I made sure to get her name so next time I need anything, I will contact her for sure.
14 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Marta. I'm happy to hear about your positive experience with Sharon at our Oxford Carfax branch. It's wonderful to know that she took the time to patiently explain all the available options and help you make an informed decision. Thank you so much for taking the time to leave us a 5-star review.
Thanks,
Anand
Another pathetic move by these clowns…
Another pathetic move by these clowns by cutting the club lloyds monthly saver to a maximum of £250 a month. So the interest goes up to 8%, big deal when the most you can put in during the year gives a pre tax return lower than 6.25 on the higher limit. Lloyds is already run by morons but now they think customers are just as stupid.
15 July 2026
Unprompted review
Reply from Lloyds Bank
Thank you for your feedback. We're sorry to hear you're disappointed with the changes to the Club Lloyds Monthly Saver. We understand that interest rates and savings limits are important to our customers, and we appreciate you taking the time to share your views. Your feedback is important to us. If you'd like to raise a formal complaint, you can do so here: http://spr.ly/62040BEZ5vY
Thanks,
Anand
What an absolute useless bank
What an absolute useless bank, useless customer service and a not very bright person who sends me exactly the same reply and previously, unbelievable and obviously inept.
I’ve absolutely no interest in your link, why would I ? I’ll take you to caught and I’ll enjoy giving you all the bad publicity that you deserve, still no proper reply to me since the several I’ve sent to you since my formal complaint. It get towards a month now since you allowed unsecure access to my account, you’ve never explained the reasons for you breaches, the abusive customer services call and now explaining the ineptitude of the people replying on TrustPilot, but as I’ve said before, I’ll report it to the regulator, I’ll take you court and very happy to do so. NEXT !!!
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mr Michael. Thank you for your feedback. I'm sorry to hear about your experience and understand your frustration.
If you've already raised a formal complaint and remain unhappy with the outcome, you can ask our Complaints Team to escalate the matter to our complaint manager. Our aim is to resolve complaints as quickly as possible. If we're unable to resolve your complaint straight away, we'll investigate and keep you updated throughout the process.
If your complaint remains unresolved, we'll provide an update within 5 working days, contact you again at 4 weeks if our investigation is ongoing, and issue a final response within 8 weeks.
If you're unhappy with our final response, you may refer your complaint to the Financial Ombudsman Service within 6 months. More information can be found at: http://spr.ly/62044BEZEsE
Thanks
Kaif
Reply from Lloyds Bank
Hi Adebisi. Thank you for your review. I'm pleased to hear that our colleague was helpful and provided you with good service.
Thank
Sanaa
Beth at Bradford excellent very happy…
Beth at Bradford excellent very happy you do lots
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Nuzhat. Thank you for your feedback. I'm delighted to hear that Beth at our Bradford branch provided such excellent service and made you very happy with your experience. Thank you for 5-star rating.
Thanks
Sanaa
My experience with Alison
I came in to deposit money without my bank card in my possession, Alison served me at the counter and she was very helpful and kind :). She even helped me book a financial goals appointment. Overall very good experience
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mary. Thank you for leaving us a 5-star review.
I'm happy to hear that Alison was so helpful and kind during your visit. It's great to know she was able to assist with your cash deposit and help you book a Financial Goals appointment too.
We appreciate the positive feedback.
Thanks
Roopraj
Bav was extremely helpful and patience…
Bav was extremely helpful and patience with assisting us in what we needed to do today at the bank.
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thank you for your generous feedback. It's wonderful to hear about your experience. I appreciate the 5-star review and for highlighting Bav's excellent support.
Thanks
Neha
Jessica Was a brilliant advisor
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Nigel. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
I'm glad to hear that Jessica was such a brilliant advisor. It's always great to know when a colleague has made a positive difference and provided the support our customers need.
Thanks
Roopraj
As a long standing customer of Lloyds, Maidstone branch.
As a long standing customer of Lloyds, I would like to record my appreciation of the help I received from Zuzana during a very complicated transaction. She was extremely helpful, kind and patient. Thank you for your support.
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sally, Thank you for taking the time to share your feedback. I'm delighted to hear that Zuzana was able to help and provide such kind and patient support during a complicated transaction. We'll be sure to pass on your lovely comments.
Thank you for 5-star rating.
Thanks
Sanaa
Lloyds have ruined Curve
I am giving Lloyds 1 star because since they acquired Curve, they have shutdown my 'free for life' Curve account. They refuse to reinstate it so I am taking Curve (and therefore Lloyds) to the Financial Ombudsman.
Lloyds, I have a couple of accounts with you that I will be closing should the Ombudsman not rule my way. If you are aware of what Curve are doing (closing old Black accounts, refusing to re-instate), then shame-on-you. If not, you should step in. Reach out to me for details of my case with them.
Meantime, I hold you responsible since you acquired Curve and I'm sure they are under your instructions.
Not happy.
1 April 2026
Unprompted review
Reply from Lloyds Bank
Hi Chris. I'm sorry to hear how disappointed you are with the situation regarding your Curve account. I appreciate your frustration, particularly as you understood your Curve account to be "free for life" and feel that the decision to close it has not been handled fairly. I understand this has led you to escalate the matter to the Financial Ombudsman Service and to reconsider your banking relationship with us.
You can provide your feedback or raise the complaint on the Curve app. You can also raise the complaint with us, please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: http://spr.ly/62044BEkW9E
Thanks
Pritesh
Reply from Lloyds Bank
Hi Bailey. Thank you for taking the time to share your feedback. It's wonderful to hear that Sarah at our Wellingborough branch provided such great service.
Thanks
Sanjay
Service was wonderful and absolutely no…
Service was wonderful and absolutely no problems with having a new saving account opened.
Safina at Lloyd's Bradford
15 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ryan. Thank you for choosing Lloyds and for taking the time to share your feedback. It's great to read about the fantastic service you received when opening your new savings account. We're delighted to hear that Safina at Lloyds Bradford provided such excellent service.
Thanks
Anisa
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