Lloyds Bank Reviews 

Strange payment process which meant that even after a direct debit is confirmed as being collected, I was still make a manual payment for the full statement amount. Lloyds had over £4,000 of my money when the statement amount was just over £2,000. And then getting a refund took 3 days. At the end of the month when people have mortgage and other payments this is unacceptable. The chat in the app is hopeless in every way. Slow, different answers to important questions depending on which agent you eventually speak to. Frustrating beyond belief. Lloyd flaged an Uber payment when I was in America and only used text to confirm. I didn't receive the text and my card was stopped. When traveling alone this is unacceptable. Trying to resolve this took so long as Lloyds on operate properly in UK hours. Once you speak to a person the service is much better. But this doesn't make up for an overwhelmingly negative experience in every other way.

Toyin, Manchester. Was very efficient and coherent.

Servedby Mo in LeicesterHigh Street Branchtoday. He helped me with my all queries.Thank you so much.

Toyin was very friendly, professional, and helpful throughout my visit to the Manchester branch. She provided excellent customer service and made the process smooth and easy. Thank you for your support!

Toyin at Manchester lloyds bank branch was super helpful when i had issued with my mobile banking app, she was able to help me set up the app again and also helped me when i needed bank statements

I visited LLoyds Bank in Maidstone to get a large transfer done for the purchase of the house we were buying. I was up against the timeframe to get it done by the end of the day. I was greeted by a young lady called Alisha who got straight onto it. She was very understanding and processed the transaction quickly and efficiently. She even interrupted her manager, with politeness, as she was with another customer, to get a code to finalise the transaction. She was a very polite young lady and between her and the manager they managed to complete the transaction before the end of day closure

Absolutely terrible customer service from the International Payments team.

I tried to resolve an issue using the in-app chat, but the experience was extremely disappointing. The agent, Michael, was taking around 30 minutes to respond with a single line, making what should have been a straightforward conversation take far longer than necessary.

For one of the UK's largest banks, this level of customer service is simply unacceptable. Customers should not have to wait this long for basic support.

This experience has seriously made me reconsider banking with you, and I will now be looking to move my accounts elsewhere.

Excellent service from sabina at Derby branch, was able to see me straight away and be able to put my mind at rest with the changes with Halifax.

Toyin was amazing. I soted out my issue.

Wow, to say I’m staggered at this none response is a huge understatement and it deserves nothing more than another zero review in my opinion.

Lloyd Bank lol, an absolutely unbelievable (none) response on Trust Pilot today, where they’ve shown nothing but contempt for one of their customers !

In my first review I explained fully about the huge sum of money allowed to be removed from my account, They (Lloyds Bank) allowed £6250 to be taken from my account when my set limit on that account was only £100.

They (Lloyds Bank) allowed this contractless transaction to go through their system where their banking security fail to notice it, failed to act on it and did absolutely nothing to inform me (it was me that actually informed them) incredibly they seemed oblivious to their massive error and yet this is the staggering response I’ve just received from them this morning ! It just further confirms their couldn’t care less attitude to me as one of their customer or the protection of my funds.

In a word of warning I’d have to say to any potential new Lloyds Bank customer or indeed to any existing customers please take care, be warned, no one should knowingly bank with a financial institution where their security is so easily breached and a bank with such couldn’t care less attitude to a very serious complaint.

In their reply they mentioned nothing about the appalling phone call I received from them, they basically stated it was my fault for not notifying them, the pubs fault for taking to much money, never once admitting that it was their security that had failed.

Nothing is mentioned about whether their abusive customer service employee had be spoken to, reprimanded or even sacked for his disgusting behaviour towards me, a Lloyds Bank customer and member of the public !

Basically is this very short winded reply they’ve decided not to give me any explanation at all, just a “well go on then, just go to the ombudsman” it really beggars belief but of course that’s exactly what I will d do this morning and post updates as and when I receive them.

I will post other reviews on our business Facebook pages, my personal Facebook page, our X account, LinkedIn and our local news outlets, I’m also going to contact BBC’s watchdog to see if this is a common thing with Lloyds Bank and ask if they’d also like to review my complaint as it’s vital that banking customers know that they are secure and breaches of security like my experience don’t happen in future.

Today I will close my 2 business accounts and my personal account. My wife will also close her account. I will inform my 3 children and their partners that in my opinion it would be safer for them to do the same, that’s 5 business accounts and 7 personal accounts, I wouldn’t be doing my duty as a parent if I didn’t try to protect them, everyone deserves secure banking !

Michael Dodds (Proprietor)
Primrose Windows.
MDodds Properties.
Primrose Windows & Low Fell Home Improvements.

One totality disgusted and soon to be an ex customer.

Ps, As you can see I have several businesses, they all deal with the general public, now if I gave my customers the customer service you’ve shown to me I guess I’d probably have none.

MD (Proprietor)
PW.
MDP.
PW&LFHI.

I have been a loyal customer for over 30 years. The app gets worse with each release, the virtual assistant is useless and it’s impossible to speak to a competent human for most of the day. I’ve experienced a major error and several issues in recent months. I think it’s time to take my money elsewhere.

Matt of Chichester made the visit positive and helpful. Thank you, Matt

Emmanuel was extremely helpful, professional, and kind throughout my loan process. He made everything easy to understand and was always patient and supportive. His excellent customer service made the whole experience smooth and stress-free. Thank you, Emmanuel, for your outstanding support!

Lizzie the manager at Lloyds Bank Leamington Spa has been so helpful today. She has helped me sort out accounts today that I thought would be daunting but she made the process very easy.

Zen took us step by step through issues we was having remortgaging online. Could not have done it without her help.

Amazing customer service by Toyin( Manchester). She was so helpful and really helped me a lot during my visit!! Will definitely recommend it

It an ok bank, but I think the challenges they put out to win cash, is a scam or they give the winnings to the rich, not the normal people

⁷The crapiest bank and services that I know.

I visited Halifax today, and I have to admit I found the experience a little daunting, as I don’t use banks very often. However, Constantine made the whole process incredibly easy.

He helped me on several occasions throughout my visit in a friendly, approachable, and professional manner. He took the time to explain everything clearly, never made me feel rushed, and made sure I understood everything at my own pace.

He also suggested a few services that turned out to be exactly what I needed, including discussing loan options and upgrading my accounts. He upgraded three of my accounts, which will not only save me money but also provide rewards and benefits for sending money abroad, something I do regularly.

What impressed me most was his genuine desire to help. I even asked him whether he earned commission because he went so far above and beyond what I expected. I was surprised to learn that he doesn’t receive commission, which made his excellent service even more impressive.

Constantine’s professionalism, knowledge, patience, and genuine care for customers made what could have been a stressful visit into a very positive experience. I truly believe he has an excellent future in finance, and Halifax is fortunate to have someone like him on the team.

Sabina at Derby branch was very helpful gave me all the information about savings, also put my mind at rest with the changes with Halifax, she guided me through the app, very happy for the support.