Lloyds Bank Reviews 

Resolved my query quickly and friendly Safina at Lloyd’s bradford

I opened an account with this bank, and when I tried to transfer money to another account in my own name, they blocked my account, claiming it was due to a suspected scam.
Despite providing all the requested ID documents and taking two days off work to resolve the issue, my account is still blocked and I cannot access my own money.
The customer service has been extremely disappointing. The call handlers repeatedly hung up on me without listening to my concerns, and I felt I was treated unfairly. When I called, I was told to visit a branch. After travelling to the branch, I was then told I had to call customer services again. It seems there is a serious lack of communication within the bank, leaving customers stuck in the middle.
This has been one of the worst banking experiences I've had. I would strongly encourage anyone considering this bank to explore other options. No customer should have to go through this just to access their own money.

Toyin was very helpful and friendly! Thank you so much

Whilst journeying to the Scottish Highlands, I was forced to visit Lloyds Bilston branch, based in the West Midlands to report a dispute.
Though I was frustrated and impatient
a young bank assistant named Naz patiently assisted and informed regarding step by step the proceedure required in order to claim back the funds that was scammed.
Initially on reflection, I was very scpetical of wether this young lady had the knowledge or even the abilitiy to help me effectively persue my claim.
Initially having been in a similar situation years ago ,which was not straight forward, this time caused me to feel quite irritated and helpless.
Naz on the other hand was very proffesional she actually ironed out my doubts and fears, leaving me feeling confident the situation will be rectified. Her calmness and patience was exampelary.
During the course of her instructions on how to navigate online banking claim and security advice . I quickly realised how profficient and sharp she was. Apart from guiding me through the claim..she was able to inform on the latest best savings intrest rates available for the account I have...In the past I have inquired a few times at various branches throughout South England only to be handed a leaflet stating low measerly rates.
To the point where I was going to switch to another bank. Naz is definately knowledgable and current.I have decided to remain due to her unrivalled customer service.
She is definately a 5 star asset to the Lloyds banking group.

Mortgage process was very easy

I genuinely believed Lloyds might prove to uphold the standard of the modern high street bank. Unfortunately, my experience showed quite the opposite.

A single direct debit of £117.07 on a dormant limited company account with a £0 balance was allowed to create an unauthorised overdraft. Rather than taking a pragmatic or proportionate approach, Lloyds repeatedly added charges and interest until the balance had increased significantly.

Throughout the complaint, Lloyds relied almost exclusively on what it was contractually entitled to do, rather than whether its actions were fair, reasonable or proportionate. Just because a bank can do something doesn't mean it should.

Customer service should involve judgement and common sense, not simply the mechanical application of terms and conditions.

As a result of this experience, and following the impending closure of Halifax, I have decided to move my business and personal banking elsewhere. Lloyds Banking Group has lost not only the banking relationship of my dormant company, but my personal banking as well.

I expected much better from one of the UK's largest banking groups.

The dark horse seemingly represents the infamous Black Bess and history remembers who was in the saddle.

The bank have nothing to offer, they go from paper invoices to spam our house with credit card offers. Now halifax joining them lol
Why we cannot invest like in other banks?

My 82 year old husband who has early Alzheimer’s had received a letter to tell him that his savings account had matured . I went with him to the Doncaster branch to discuss the best options . We were helped by Clare who was absolutely fantastic. She explained the options clearly and patiently. She treated him with utmost respect helping him navigate his account on his phone app. I was so impressed with the way she made him feel that he was fully in control even though he asked the same question several times. It is important to me to allow him to feel this way for as long as he is able.I often dread meetings as he does sometimes get frustrated when people are impatient with him. I cannot thank her enough.

Lloyds bank are absolute magnificent people and institution.

Lloyds bank assisted me in an extreme emergency , it was done by Mr Kieran working at department called “The moment of truth “

They assisted me for health emergency issue, they made the impossible become possible , can’t thank them enough.

I can only recommend Lloyds bank to everyone. Exclelence is products , security and always listening to their clients. I have only admiration for Lloyds bank

Thank you Kieran
Thank you Lloyds bank

God bless you.

Packages explained well. Helped with everythin as requested. Great service, made me feel comfortable. Great system to track you position in quee.

Served by Toyin, Manchester branch

I was really satisfy with the service from
Toyin at the Machester branch. She went over and beyond to ensure that my mobile banking app was sorted. Very polite, friendly and exceptionally knowledgeable service I received fro Toyin. She welcomed me warming smiling all the through my enquiry.

I went to cowley branch llyods bank to change my surname and Sully was very helpful and friendly and took only few minutes to sort me out 5 out 5 stars experience!

I had a fake account set up in my name although it was misspelt. I live in West Yorkshire the account was set up in London. As soon as I was made aware I reported it to Lloyds, this was 13 month ago. Last month I had a letter saying the fake account had an interest change! I phoned the Lloyds Helpdesk, and wasted over an hour telling them I did not have a valid account with them I followed up writing to the head office attaching the letter from them confirming what I had explained to the customer services Helpdesk. I never had a reply to my letter, and Today I have had another letter from Lloyds explaining about the Halifax brand changes. What a useless Bank!

Thank you for your reply, but in order to use the link you supplied you have to login. I cannot as I do not have access to this mystery account. You also recommend writing to the head office, which I did but never had a reply to my letter. Perhaps you could supply a contact number to discuss it further with someone in the UK who has the knowhow to handle such a matter. For all I know this account could be used for money laundering, and what about my credit rating as a result of you opening an account without due diligence.

terrible in every way, so many security checks for no reason at all

Mo Lloyds, Leicester high Street
Thank you for letting me know all necessary information and have a nice day.stay healthy.....

Karen at Hemel Hempsted branch was extremely helpful and knowledgeable as well as friendly. She took us through the mortgage process and managed to have us set up for a call with the mortgage advisors. In addition she helped us migrate to Club Lloyds since our salaries are individually above £5k each month. She is experienced in this and we highly recommend her services.

Enquiry about Mortgages, appointment booked and Karen at Hemel Hempstead branch went beyond and above to explain on what I am missing out on Lloyds products and services. She showed me and I signed up for what I could

Went to Lloyds bank at Gt Yarmouth and saw Ian who was very very helpful in sorting about 5 queries regarding my account, and also to do things in the future.

Neelam is not one off the best.
She is the best, realy help evryone, not like her colegues most of them it just come to work to make a money and make customers go away.
Without Neelam this brunch we’ll be Wery but situation. Thank you very much Neelam for your help you are the best.

The Staff (Lucy, Eastgate Street) was just amazing. She delivered the services as if it was to herself standing before a mirror, of course she’d always want the best for herself. That’s to describe how superlatively satisfied I was by everything she did.