Having been treated with disinterest by another company who had provided insurance for us over two decades I shopped around. Lloyds were one of six companies approached. They listened and provided cle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more
Company replied
Very competitive rates , my previous insurer pushed my renewal price up by over £160 even tho I hadn’t even made a claim. So I decided to look around and found Lloyds car insurance who had better cov... See more
Company replied
The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost o... See more
Company replied
Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lloyds Bank Insurance
Hello there,
We love to see feedback like yours - thanks for letting us know
I'm pleased to hear you found setting up the policy nice and easy, with a great price!
Have a great day!
Jonathan
Lloyds Bank Insurance
Home insurance.
The person I spoke to was polite helpful and friendly.
The price was very reasonable for buildings and contents insurance.
14 September 2026
Reply from Lloyds Bank Insurance
Hi Josephine,
We're delighted to hear that you found our colleague polite, helpful, and friendly. It's also great to know that you found the price for your buildings and contents insurance very reasonable.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Staff explained everything.
I had a video call with in Lloyds Bank, the lady I spoke to was very helpful and explained all the levels of home/contents insurance to me, and I was able to make my choice, everything went very smooth,I am very happy with the staff and their knowledge.
14 September 2026
Reply from Lloyds Bank Insurance
Hi Ann,
We're delighted to hear that your video call was so helpful and that our colleague clearly explained the different levels of home and contents insurance. It's wonderful that you found the process smooth and are happy with the knowledge of our staff.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Easy and quick questions
18 September 2026
Reply from Lloyds Bank Insurance
Hi Deborah,
We're glad you found our questions easy and quick.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Very straightforward and quick to get a…
Very straightforward and quick to get a quote.
17 September 2026
Reply from Lloyds Bank Insurance
Hello there,
We love to see feedback like yours - thanks for letting us know
I'm pleased to hear you found setting up the policy nice and easy.
Have a great day!
Jonathan
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hi,
We are glad to hear that you found our menu and options straightforward. Your feedback is greatly appreciated, and we thank you for taking the time to share it with us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
All the staff were very friendly…
All the staff were very friendly professional and courteous. I wasn’t rushed at all and they explained the procedure very carefully.
All credit to them .
14 September 2026
Reply from Lloyds Bank Insurance
Hello Mr Brown,
Thanks so much for leaving such lovely feedback for the team.
I'll pass this along to them, as I'm sure it'll brighten their day.
Jonathan
Lloyds Bank Insurance
Incredible value for money
19 September 2026
Reply from Lloyds Bank Insurance
Hi Marko
Thank you for your review and positive feedback.
Regards
Jenny - Lloyds Pet Insurance
Reply from Lloyds Bank Insurance
Hi,
Thank you for taking the time to share your feedback. We are so glad to hear that you found our website easy to use.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Sam was very helpful
Sam was very helpful, explained everything really well and took the time I needed, with reasurance. Thank you.
10 September 2026
Reply from Lloyds Bank Insurance
Hi Alice
Thank you for your review and positive feedback. We're glad you found our team member really helpful setting up your new policy with us.
Regards
Jenny - Lloyds Pet Insurance
Easy to follow format
13 September 2026
Reply from Lloyds Bank Insurance
Hello John.
We love to see feedback like yours - thanks for letting us know
I'm pleased to hear you found setting up the policy nice and easy.
Have a great day!
Jonathan
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hello there,
We love to see feedback like yours - thanks for letting us know!
It's great you hear you've had a good experience with us.
Have a great day!
Jonathan
Lloyds Bank Insurance
Efficiency
17 September 2026
Reply from Lloyds Bank Insurance
Hello Lesley,
We love to see feedback like yours - thanks for letting us know
Have a great day!
Jonathan
Lloyds Bank Insurance
Big saving car insurance with Lloyds
Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. What a result plus the bonus of them giving 20+ years NCD where Tesco only give 9 years even though I have been driving 55 years without a claim.
14 September 2026
Reply from Lloyds Bank Insurance
Hello Ian.
We love to see feedback like yours - thanks for letting us know
I'm really pleased you decided to join us and you managed to save so much money!
Thanks for choosing us!
Jonathan
Lloyds Bank Insurance
Good old fashioned human to human approach
The Customer Service team who advised me before buying the policy were extremely helpful, thank you so much for answering all my questions and give me the confidence that the cover is exactly as I was planning to.
17 September 2026
Reply from Lloyds Bank Insurance
Hello there,
Thanks so much for leaving such lovely feedback for the team.
I'll pass this along to them, as I'm sure it'll brighten their day.
Jonathan
Lloyds Bank Insurance
I have written this bank multiple times…
I have written this bank multiple times to tell them they are sending information to the WRONG EMAIL. I am getting personal financial information that is NOT MINE. Their client used the wrong email and I CONTINUE to get this person's banking correspondence. POOR SERVICE!!!!!
24 September 2026
Reply from Lloyds Bank Insurance
Hi Maureen.
We appreciate you bringing this critical issue to our attention. We understand your frustration with receiving incorrect financial information, we are actively investigating this matter.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
U are the best everything U are doi,🌟💯ng…
U are the best everything U are doing well
24 September 2026
Reply from Lloyds Bank Insurance
Hello David.
We love to see feedback like yours - thanks for letting us know
Thanks for choosing us!
Jonathan
Lloyds Bank Insurance
Service with smile and good advise.
14 September 2026
Reply from Lloyds Bank Insurance
Hi Dipakkumar,
Thank you for taking the time to share your positive experience. We are delighted to hear that you received excellent service and helpful guidance from our team.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
They were very helpful changing our…
They were very helpful changing our policy for us .
11 September 2026
Reply from Lloyds Bank Insurance
Hi Gillian,
We're glad we could assist you with your policy change. Your positive feedback is much appreciated.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Clear and convenient explanations
The way Lloyds Bank Insurance explains information is very convenient. Everything was clear and easy to understand, which made the whole process simple.
10 September 2026
Reply from Lloyds Bank Insurance
Hi Yoav,
We're so pleased to hear that you found the information clear and easy to understand. It's wonderful to know that this made the entire process simple for you.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.