Lloyds Bank Insurance Reviews 

8,375
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pricing is extremely competitive, and they find the digital online application platform simple and very straightforward to navigate. People truly appreciate the knowledgeable staff members who explain insurance policies thoroughly and provide wonderful guidance throughout the entire arrangement process. However, some customers also noted occasional problems with website functionality, such as lost data, technical system errors, and unexpected price increases during policy renewals. A few individuals additionally experienced frustrating technical difficulties, unhelpful automated chat systems, and noticeable service delays when trying to contact support representatives.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that policies offer great value and competitive rates... See more

User experience

People report positive experiences with user experience, highlighting that the platform is quick, easy to... See more

Service

Customers had positive experiences with service, highlighting the helpfulness and efficiency of the staff... See more

Website

Consumers find the website to be highly efficient, quick, and easy to navigate for purchasing insurance... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish Buying our first home felt overwhelming at times, but Catherine made the whole mortgage process so much easier. She was professional, knowledgeable and in... See more

Company replied

Rated 5 out of 5 stars

The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,375)

3,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very competitive quote and site was…

Very competitive quote and site was very easy to navigate and understand all round a good experience

22 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Adrian,

We're glad to hear that our quote was competitive for you and the site was easy to navigate. Thanks for taking the time to leave a review of our service.

Kind regards,
Caroline
Lloyds Car Insurance

Rated 5 out of 5 stars

Easy insurance to purchase anx have…

Easy insurance to purchase anx have beaten all the prices I've seen however the first quote kept fluctuating.

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Suvinder,

We do find that quotes tend to fluctuate a lot, however we're glad that we've still been competitive for you this year. Thanks for taking the time to leave a review for us.

Kind regards,
Caroline
Lloyds Car Insurance

Rated 5 out of 5 stars

Applying for Buildings Insurance - A Very quick and easy process

The Application Form was very quick and easy to complete ie. The fact it filled in the answers and I just had to confirm yes of no.

17 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sheil,

We're so pleased to hear that you found the application process quick and easy, especially with the pre-filled answers. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Had no problem with the getting the job…

Had no problem with the getting the job done

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Christopher,

Thanks for taking the time to leave us a review. We're so pleased to hear that everything went smoothly and that you had no problems getting the job done.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Excellent service

Llyods insurance is one of the best if not the best insurance companies you could have, I would recommend this insurance provider to everyone.
The customer service is also exceptional.

6 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sandra,

We're so pleased to hear that you consider us one of the best insurance companies and would recommend us to others. It's wonderful to know you found our customer service exceptional.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Efficient and diligent

The mortgage and insurance advisor was efficient and diligent. When my completion date was delayed, she helped me re-do my quote so the offer would not expire.

28 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ryan,

Thank you for your wonderful feedback. We are so pleased to hear that our advisor was efficient and diligent in helping you with your quote when your completion date was delayed. We appreciate you sharing your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Application for insurance went…

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for me to drive on UK roads that’s fine with me.

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Kevin,

We're glad to hear that you found the application process smooth, thanks for taking the time to leave a review.

Kind regards,
Caroline
Lloyds Car Insurance

Rated 5 out of 5 stars

Very cool service

Very cool service

24 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi there,

Thanks for taking the time to leave a review of our service.

Kind regards,
Caroline
Lloyds Car Insurance

Rated 5 out of 5 stars

Emma our advisor was amazing very…

Emma our advisor was amazing very helpful

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi David,

We're so pleased to hear that our advisor was amazing and very helpful. Thank you for sharing your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to use website offering insurance…

Easy to use website offering insurance options I wanted

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so pleased to hear that our website was easy to navigate and that you found the insurance options you were looking for. Thank you for your positive feedback!


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy and straightforward 1st time I…

Easy and straightforward 1st time I have gone on-line to get an insurance quote

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Anne,

We're so pleased to hear that it was quite easy to setup your policy online! Thank you for sharing your positive feedback.

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 3 out of 5 stars

The online process was fine

The online process was fine, but you quoted me £100 more for straight direct debit renewal than I managed to get in the end. This erodes my trust in you! I almost left on principle, I just couldn’t be bothered with the hassle of changing insurance companies. But if you do that to me again, I’ll be off……!!!

24 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Rob,

I'm sorry to hear that you weren't happy with the quote.

We understand your concern about the price difference and how this has impacted your trust in us. We are always reviewing our pricing to ensure fairness and competitiveness for all of our customers.

Thank you for sharing your feedback and I hope we can offer a more competitive price next time.

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Great price and service typical from Lloyd's Bank

Access, advice and services

6 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Lyndon,

We're so glad to hear that you are happy with the service and the price offered for your policy as well. Thank you for the positive feedback!

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Your car onsurance was cheaper than…

Your car onsurance was cheaper than my last provider

6 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Andrew,

We're so glad to hear that we were able to offer an affordable policy for you. Thank you for your positive feedback!

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

New customer

It was easy and clear your price was the best one with the cover you offered.

5 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We're so glad to hear that you are happy with the price that we offered for your policy. Thank you for the positive feedback!

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

A good price

I felt a good price, good defaqto rating, the key of course will be next years renewal price, will Lloyds keep me as a valued customer or loose me by banging the renewal price up?

6 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

Thank you for your feedback regarding the renewal price.

We consistently aim to offer competitive rates during the renewal period, so I hope we can offer an affordable quote for you when you are due to renew for another year.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

A straightforward process and easy set…

A straightforward process and easy set up.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Peter,

We are glad to hear that it was very easy to setup a policy online with us. Thank you for the positive feedback.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very pleased overall

Excellent for a comparison insurance. We tried one of the other biggest companies first and it was quite frankly a disaster. Misinformation, no support, invalid details etc. Lloyds were refreshingly accurate,responsive and helpful, albeit only via messages, but that’s what it’s cheaer for.

29 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Keith,

We are so glad to hear that you are very happy with the service provided so far. Thank you for the positive feedback.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Buildings & Contents insurance purchase

The lady I spoke to on the phone Lisa was really helpful. She made me feel welcome and she was pleasant and polite. She reassured me that my purchase of buildings and home insurance will show on my new Lloyds account once it had been sanctioned and it was. The process for transfer of my Halifax account to Lloyds was straight forward. I am very pleased with all of it. Thank you.

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mandy,

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided helpful and pleasant service, making your account transfer and insurance setup straightforward. We truly appreciate your kind words and are glad everything went smoothly for you. Thank you for sharing your feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Impressed and happy with result

Very easy and quick process. Well explained and clear options. Great value for money.

3 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sonia,

We're so pleased you found our process easy and quick, and that our options were well-explained. We appreciate your kind words about the value for money.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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