Nightmare to deal with. Employees who are totally disinterested and disengaged. Something that should take a few hours has taken me 5 days, and it is still not done, and there is no communication abou... See more
Company replied
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See what reviewers are saying
The worst broker possible. Employees are all foreign and have zero common sense. Every load that is cleared through Livingston will have issues and when you call in to resolve them no direct help at a... See more
Company replied
Should be renamed to livinghell. Horrible company. Recently submitted my clearance for Canada bound shipment & waited at the border for 17 hours. They have not processed my request until the last... See more
Company replied
One of the best offices to deal with, Sherry is a gem and always does her best to help where she can. Never had an issue with her. Abbotsford branch is our go to when we are stuck and 9/10 times they... See more
Company replied
Company details
Information provided by various external sources
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contact info
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Probably the worst customs broker…
Probably the worst customs broker anyone has dealt with! 6-8 hours and still not cleared when driver has been at the border---Like seriously man! Told the customer to change the broker as this is not working out! Every time man! DO-NOT USE!
28 November 2025
Unprompted review
Reply from Livingston International
Hello,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Best shipper to work with
Thank you very much for everything.Your people in the office and the driver were great to work with.My wife Heather who was with the car said the driver(Paul)was great!I am a Teamster driver in film so I know what you do.Thanks again talk soon.
Livingston shipped our car Toronto to BC
Would highly recommend them to anyone!!
10 November 2025
Unprompted review
Reply from Livingston International
Hi Sam,
Thank you for taking the time to leave this review. Customer satisfaction is a top priority for us, and we're thrilled to know that we were able to exceed your expectations. We look forward to working with you again soon!
Regards,
Livingston International
Worse broker in the market.
They received our paper work since yesterday 5.22 pm and today is 5 am. I already called them 3 times and since last night and they are still flagging the shipment since 8 pm last night. They don't even have time to.look at the shipment after 12 hours of receiving the paper work. Worse worse broker in the market. Driver is at the border since 8 pm last night. They don't care about others time.
10 November 2025
Unprompted review
Reply from Livingston International
Hi Gurdeep,
We are sorry to hear that we didn’t meet your expectation. We have very high expectations and would love the opportunity to improve. Please get in touch with us at websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
Regards,
Livingston International
It's a waste of time
It's a waste of time, 3 months to have the papers correct, when they promised it will take just a few days.
Then, once you're in the middle of the process they don't get you back.
Their team of e-commerce it's a joke B, S & P.
31 July 2025
Unprompted review
Reply from Livingston International
Hi Amz,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Unresponsive and bad customer service
Unresponsive and bad customer service. Untrained staff that submits and Entry Summary of a different amount but submits duty debit statement for a mych higher amount.
Very bad customer Service
Staff not knowledgeable, non responsive, and arrogant
30 September 2025
Unprompted review
Reply from Livingston International
Hi Sandeep,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Continuous issues with this company…
Continuous issues with this company doing their job. Paperwork was submitted at 3:00 p.m. it is now 5:00 a.m the next day and it's still hasn't been processed or even put into their system. This has happened multiple times now. I have contacted them multiple times and all they say is oh we have escalated the issue. I honestly do not care if you have escalated the issue You are wasting 15 hours of my day my money and my life for something that you should have done. I don't know why it's so hard for people to just do their jobs.
9 September 2025
Unprompted review
Reply from Livingston International
Hi Mr Jc,
We would like to sincerely apologize for your negative experience. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
Regards,
Livingston International
Terrible
Terrible, and the most unprofessional company.
0 help and always in conversation, you feel they are paying you, not vs. especially person with the name Amy Wei
2 September 2025
Unprompted review
Reply from Livingston International
Hi Mile Dragic,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Can't rate them more highly
We have been working with Livingstone since the dark days of COVID and cannot fault them. Comprehensive product range, highly competitive pricing, excellent customer service and fulfilment. They provide and deliver products to all our offices across Australia and never a hitch.
19 August 2025
Unprompted review
Reply from Livingston International
Hi Kerry,
Thank you so much for rating your experience with us so highly!
Regards,
Livingston International
For years now
For years, Tracey at the Lansdowne office has been there looking out for us.
Quick, efficient and professional. The best I've worked with.
12 August 2025
Unprompted review
Reply from Livingston International
Hi lonel,
We appreciate the rating, and are glad we could provide you with a positive experience!
Regards,
Livingston International
Literal waste of time.
Impossible to get through to them on the phone. They seem to think customers' time has no value. Such arrogant incompetence. I wouldn't touch them with a barge pole.
11 August 2025
Unprompted review
Reply from Livingston International
Hi Ian,
We are sorry to hear that we didn’t meet your expectation. We have very high expectations and would love the opportunity to improve. Please get in touch with us at websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
Regards,
Livingston International
Posing as knowledge and process expert professionals
Their services agreement states that Livingston International have and take no responsibility for any errors or resulting damages as all responsibility for filings, payments, actions taken, etc. lay with the client - and their performance and knowledge of import customs and duties fully reflect and comply with that clause.
12 August 2024
Unprompted review
Reply from Livingston International
Hi Orest,
We're sad to hear that things didn't go as expected. This is not by any means reflective of our standards of service and customer satisfaction. Please send us an email with more details about what happened, and include your full name, business email, and service/product used so we can look further into this. We hope that, once we've cleared things up, we can win you back as a customer.
Regards,
Livingston International
You have a couple of amazing release…
You have a couple of amazing release agents Anita Condon and Jailani Rozina. They both go above and beyond to help in any way possible. They are greatly appreciated.
7 August 2025
Unprompted review
Reply from Livingston International
Hi Jennifer,
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Regards,
Livingston International
Good communication
Good communication. Helpful when we have made a mistake. Always friendly.
7 August 2025
Unprompted review
Reply from Livingston International
Hi Bart,
We're really happy to hear you had a great experience with Livingston International. Our client services staff deserve all the credit, and we'll definitely pass your message to them. We've been in the business for many years and our combined experience makes us the best at what we do. Thank you, once again for the kind words, we hope to serve you again soon!
Regards,
Livingston International
Branch 451 does good work and is top of…
Branch 451 does good work and is top of their game. Melissa is truly one out of a million she always helps out when needed the most and stays on top of all matters until they are resolved by the one of the nicest people I have gotten a chance to speak with.
6 August 2025
Unprompted review
Reply from Livingston International
Hi Harry,
Thank you for taking the time to leave this review. Customer satisfaction is a top priority for us, and we're thrilled to know that we were able to exceed your expectations. We look forward to working with you again soon!
Regards,
Livingston International
Branch 445 at Livingston is Amazing!
Nicole Brabrant and the team from Branch 445 at Livingston do an amazing job for us every day. Nicole always keeps us in the loop if there are issues with our PARS and always jumps on our loads right away to make sure that things get processed quickly so our drivers can keep moving. She is great to work with!!!! Even if Nicole can't help us with an issue she gets us in touch with the people that can so we can keep things running smoothly. When Nicole is off Penny and Lisanne step up to the plate and get our paperwork cleared very quickly too. We love working with Branch 445!
16 July 2025
Unprompted review
Reply from Livingston International
Hi Jodi,
Thank you for taking the time to leave us this great review, and letting us know we've done a good job! We'll share your feedback with the rest of the team.
Regards,
Livingston International
GOOD SERVICE
NICOLE BRABANT and Branch 445 is very helpful and provide prompt response.
31 July 2025
Unprompted review
Reply from Livingston International
Hi Montana yard,
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Regards,
Livingston International
Tried and true
We have worked with Livingston for imports to Canada for many years. The Team assigned to our Company go above and beyond for our company and our shipments. My hat goes off to Nichole Brabant and the Branch 445 Livingston Team. Any issues that arise, they are on it immediately to help resolve said issues. No matter how big or small the issue.
31 July 2025
Unprompted review
Reply from Livingston International
Hi Luanne,
Thank you for taking the time to leave this review. Customer satisfaction is a top priority for us, and we're thrilled to know that we were able to exceed your expectations. We look forward to working with you again soon!
Regards,
Livingston International
Branch 451 Sarnia - Best team ever!
Branch 451 Sarnia team is a great group of people, they are always willing to help and go beyond their expectations to assist with any issue. I have been dealing with this office for over 9 years and they are pleasant, professional and personable, I have created an excellent relationship with everyone on the team!
30 July 2025
Unprompted review
Reply from Livingston International
Hi Meagan,
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Regards,
Livingston International
Above and Beyond
The team at Branch 445 Livingston go above and beyond to get shipments cleared into Canada with minimal delay. Very helpful for an LTL carrier that does daily and frequent crossings!
29 July 2025
Unprompted review
Reply from Livingston International
Hi Lianne,
Thank you for taking the time to leave this review. Customer satisfaction is a top priority for us, and we're thrilled to know that we were able to exceed your expectations. We look forward to working with you again soon!
Regards,
Livingston International
Amazing Staff
The staff at Livingston at Branch 445 are a amazing. We deal with Nichole almost daily, but the rest of the staff are equally awesome. Nichole is always quick to get back to us if there is an issue, works with us to resolve any issues and always processes transactions speedy quick. She maintains communication at all times. Thank you for the hard work you guys do. We appreciate all you do for us.
28 July 2025
Unprompted review
Reply from Livingston International
Hi Christine,
Thank you for taking the time to leave this review. Customer satisfaction is a top priority for us, and we're thrilled to know that we were able to exceed your expectations. We look forward to working with you again soon!
Regards,
Livingston International
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