Livingston International Reviews 

Very unprofessional customer service with zero respect towards others(Customers and Drivers). They take way too much time to clear shipments and don't care about if you are calling them or whatsoever.Zero customer service, very nasty and unprofessional.

Livingston must be hopeless. I don't even want to start to complain about how poor their service is.
At least they are consistent.

Livingston is the worst broker I know sent all the paperwork in 11 hours ago after 15 calls entry not on fire yet, trucker still have to wait, it's unbelievable don't recommend anybody this broker

Worst Customs brokers i have ever worked for. Their call centre never has any update. you keep telling them your driver is at the border and they dont care. it take hours and hours before they clear shipment.

First off I would like to say a HUGE thank you to Jason and Kajal. From the start with Jason on importing my mini Kei Truck from Japan to Canada. Jason was always around for my questions and was quick to respond, via email. I might have been a pest at times but he assured me everything will go smoothly, it did! Jason quoted, did all the paperwork then passed it on to his team member Kajal who looked after transport from the Vancouver Port to Toronto. Kajal was very helpful and at times I was anxious considering I bought this truck back in May and it finally arrived in October to the port. I just wanted it shipped ASAP to Toronto for me. I greatly appreciate all the work the Livingston Team did for me. Communication is key to the service they provided. If you plan on importing a vehicle and transporting it, I could only say one thing USE Livingston! They won't let you down. I don't know about other reviews but my experience was A1 solid. The team deserves a pat on the back and keep up the GREAT work.

i have left many reviews for LIvingston and its refreshing to know that nothing has changed. the communication is poor and inconsistent. Shipments are never cleared on time no matter how much time you give them to clear it. they do 0 work to ensure pre clearance so trucks dont get stuck. they have 0 empathy for drivers waiting , they have made 0 progress in making their processes efficient, yet their leadership team boasts how they have improved client experience and have a clear tech roadmap so their shareholders are kept in the dark. by now you should have ammassed enough intel to create seamless processes and customer service instead of spending your efforts on increasing revenues through stellar sales development how about actually putting some substance behind this house of cards???

The company needs to keep promises, make the process transparent and not playing games with customers.
Before I used Livingston to ship my car from Toronto to Vancouver , the staff I talked to was nice and detailed and explained that the shipping time is generally 2 to 3 weeks.
So I trusted my car would be in good hands and I paid the shipment fee.
I dropped off my car on Oct 4. Now it's Oct 20, when I checked the status of the my car with the company, I was told the car has not left the original terminal yet!! It's unbelievable . Based on their process which I was explained to, the car should have already been close to the terminal !
This delay is causing impact to many aspects of my life.
Be really careful when using the company .... the nice experience you have with the salesperson/ front desk staff doesn't mean you receive decent service as promised.
Comment to the company : BE trust worthy !

LOOKING TO RUIN YOUR WORK DAY ??? Well look no further, just get a load were the customs broker is Livingston and they will take care of the rest.

we were missing some documents on a DG load. I provided them first thing in the morning. Almost 2 hours later they are telling me we don't have the documents. So lazy that they can't check their damn email smh.
work with a tons of brokers but Livingston always makes customs clearance a pain!!!!

Think twice before using Livingston.

The worst customs broker ever.

I wish I read reviews before I used livingston. This is a nightmare experience! I regret using them. Communication is zero! Too much paper requirements. I am in so much regret already.

USE ANY OTHER BROKER - IDEALLY CLOSE TO THE PORT OF ENTRY FOR YOUR ITEM. LIVINGSTON IS A JOKE. DO NOT USE THEM, THEY WILL OVERCHARGE, NOT COMMUNICATE, AND THEN PASS THE BUCK. IF I COULD LEAVE A NEAGTIVE 10 STAR RATING I WOULD A 1000 TIMES OVER.

Don’t use them🙏🏼. Takes ages to clear, never provide any information on call and always tell you to use online tracker. Receivers will charge you for late deliveries if you stuck with Livingston. Run, don’t use

ZERO STARS! The worst customes broker ever. The agents never comunicate with the carrier what is wrong with the paperwork. I want to bring attention to customers not to use this broker because it is always a problem to clear the shipments.PLEASE NEVER USE THEM.

Please please please please do not use this broker, no management skills, lack of communication. Every time I see Livingston on my BOL, I pull my hair. Waiting for 16hrs to clear customs, got late for delivery and for next PU. Their excuse always is , we didn't receive documents, send to this email, sent to supervisor email now we will give you one time exception email for second supervisor after passing all this finally they admitted that they have the documents now, but hi, still its been 4hrs nothing happened, I have been consistently calling every hour and the answer is same our team is working on it. Never ever have this kind of experience with any other broker, delays happened but for some important reasons not that we are working on it. I beg all of you please do not use this broker you will get nothing else beside headache and stress. People who answer calls knows nothing I feel sorry about them for listening everyone's frustration.

I have experienced several brokers over the years. Some were a little better than others. But Livingston OMG! Run don't walk away. I would never use them by choice. I currently have a real customs broker for my own business. But I had to move a shipment for a valued customer that uses Livingston. Nightmare! I thought the other negative reviews might be harsh or trolls. But no they accurately describe the Livingston situation. These people are trying to warn you from the Livingston hell. They are profoundly frustrated and have been really financially hurt due to the Livingston delays at the boarder. You can not make a worse choice.

Called the company about putting a shipment into bond. The first person that I spoke with was nice. I got transferred to someone who sounded like they had a bit of a French accent. I asked my question and was told that they don’t do that (never really had a chance to explain what I needed) they he just abruptly hung up the phone.

i won't name my company but we have been using Livingston whose name should be Deadingston for 2 months now. Worst service ive ever seen in this industry. i have worked with many brokers and this one is absolutlely the worst !!! Customer service Sucks ! You call them they act like they have no clue what's going on. You send the paperwork multiple times to multiple people and still nothing. If your in need of heart attack or a brain anuerism then this is the company for you ! I had no choice but to give them 1 star, they absolutely deserve 0 !!! STAY AWAY

They have no management team… no wonder they ARE NOT DOING THEIR JOB. The worst company I have ever dealt with - absolutely ridiculous lack of service / accountability. No respect for business partners. 24hr+ wait at the Canadian border.. Should be out of business ASAP.

We had them help us get some freight in the country back in 2021. They came back in 2024 claiming an adjustment invoice they received from the freight company they went through back in 2021 was sent to the wrong people and keep threatening us with collections. Would've used them again before this bs fiasco. Steer clear as this company lacks integrity and accountability.