Livi Reviews 

1,407
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Consumer feedback shows that the online booking process is extremely quick, simple, and convenient, allowing individuals to secure appointments easily without facing long waiting times. Reviewers frequently describe the staff and medical professionals as exceptionally caring, knowledgeable, and efficient at listening to health concerns and offering proper guidance. However, some people mentioned experiencing unexpected appointment delays, scheduling changes, or having calls dropped from the system without receiving prior notice. Others also encountered difficulties regarding prescription pickups or experienced communication hurdles when trying to coordinate care between different medical providers.

What people talk about most

Service

Clients share satisfaction regarding the service, frequently highlighting quick appointment availability,... See more

Staff

Customers consistently note positive experiences with staff, praising doctors and nurses for being polite,... See more

Booking process

Users describe positive interactions with booking process, frequently highlighting how quick and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is quick,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

The GPs that are in the service are great. And only short waiting times. However, I have been cancelled a couple of times as, presumably, clinics were running over. This wasted me considerable time wa... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,407)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. Easy to book, good availability. The clinician listened to my issues and concerns and involved my in my own health planning.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Booked by GP Surgery for next day. On time appointment with a great GP who was extremely knowledgeable. Top marks to LIVI.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy access

Easy access, on time, always available. Very helpful. We can have access to a Doctor no matter where we are. That is very reassuring

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick appointment and Doctor well informed on history and medications

I went online to make an appointment for an insect bite which had made my arm swell and go red and very hot and painful. I had attached a photo as requested. An appointment with a doctor was made for me an hour and a half later. Dr very pleasant and it was obvious that she had read my notes and seen the photo before the call. Prescription was sent immediately to chosen pharmacy. Excellent service. Much appreciated.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Overstretched and under funded Healthcare System

There is such a long wait, usually up to two months for appointments at our Health Centre, being able to speak to a Doctor for help and advice and medication when you need it, restores faith in our overstretched Health system.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I booked appointment online Livi with…

I booked appointment online Livi with GP on the same day.
I had easy process to book appointment with GP on video call.
I'm really glad to have opportunity for this service and it's helpful for my health issues.
I had advise of GP and was referred to contact with Emergency service in local hospital.
The Doctor on video call Livi looked like professional and helpful,listening attentively about my health issues.
I'm happy to use this service and will recommend it to my friends.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Better than my normal GP practice

The GP was very helpful. Listened to my issues and was very understanding. Also scheduled a follow up call in a week or so to check on me. I wouldn’t get that from my normal GP.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service…

Livi is always my go-to when I know that I don’t need a face to face appointment. Brilliant service…the system allows you to book an appointment at a time convenient to you & the app is so easy to use. The doctor called within the 15 minute time slot & was helpful, professional & knowledgeable. I was then able to pick up my prescription & meds later that day. Easy, quick & convenient. Thank you

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to book an appointment at a…

Very easy to book an appointment at a time that suited me. Good consultation with a GP that had full access to my notes, problem addressed, and prescription ordered.
And it took pressure off my home GP's triaging appointment system...

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I used Livi while on holiday when there…

I used Livi while on holiday when there was no walk‑in centre nearby, and it was a lifesaver. Booking an appointment was incredibly easy, and I was seen much sooner than I expected. The GP was friendly, attentive, and really helpful — I felt properly listened to and supported. Such a convenient and reassuring service when you’re away from home.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

I used Livi this week and was extremely impressed with the whole experience. The booking process was straightforward, I was able to get an appointment quickly, and the nurse was professional, friendly, and took the time to listen to my concerns.
I would definitely use Livi again and would highly recommend it to anyone looking for convenient, high-quality medical advice and support.

8 June 2026
Unprompted review

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