Livi Reviews 

1,407
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Consumer feedback shows that the online booking process is extremely quick, simple, and convenient, allowing individuals to secure appointments easily without facing long waiting times. Reviewers frequently describe the staff and medical professionals as exceptionally caring, knowledgeable, and efficient at listening to health concerns and offering proper guidance. However, some people mentioned experiencing unexpected appointment delays, scheduling changes, or having calls dropped from the system without receiving prior notice. Others also encountered difficulties regarding prescription pickups or experienced communication hurdles when trying to coordinate care between different medical providers.

What people talk about most

Service

Clients share satisfaction regarding the service, frequently highlighting quick appointment availability,... See more

Staff

Customers consistently note positive experiences with staff, praising doctors and nurses for being polite,... See more

Booking process

Users describe positive interactions with booking process, frequently highlighting how quick and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is quick,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

The GPs that are in the service are great. And only short waiting times. However, I have been cancelled a couple of times as, presumably, clinics were running over. This wasted me considerable time wa... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,407)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Service

Video call was on time, Doctor was professional, answering my questions, made a plan of action, happy with quick service. 👍

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I found I could get an appointment on…

I found I could get an appointment on the day, which I certainly wouldn't have got at my local dr surgery. I had been unwell for around 10 days (Covid) and, at times, felt very ill. it was really helpful to talk it through with a dr and get a prescription for antibiotics which I was able to have collected that same day.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

For me

For me, this app worked well , I managed to get a few appointments, aalthough sometimes it’s hard to find availability for the next day.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Use them first

You alw
ays get an appointment when you need it. They are fast, helpful and reliable with advice and service. I will always use Livi before my doctor's surgery.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I was really impressed with this…

I was really impressed with this service. My surgery appointment was going to take ages so I thought I would try this. Got an appointment for the next day. The doctor video called rather than the 'econsult' from my surgery that just replied to me with a text with no chance of discussion. The Livi doctor then arranged for a prescription at my normal pharmacy that was there within minutes. Would definitely use again

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed, GP practice encourages online service. First time, I booked an appointment for this afternoon 1 hour late and still no call appointment dropped from the system.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Very quick to book had to wait for a…

Very quick to book had to wait for a month to see at my Doctor surgery. Booked for next day. Very good service Doctor was very helpful and went out of the way to get things sorted

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to get an appointment and prescription

Great service. My son had a flare up of his eczema and we needed some stronger steroid creams. Went onto Livi, added the details and uploaded photos. Had an appointment within an hour. This was Friday at midday so maybe this was a quieter time? There were several appointments available. The doctor was brilliant. Sorted us out with some creams and we collected them from our local pharmacy straight away. Cannot fault the service.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. I was called by the doctor. She anwered all my questions. Calming things down as was thinking i had something very bad going on. But it was not after all.

15 November 2025
Unprompted review

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