Live in the Light Reviews 

1,184
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and wide range of effective, well-curated products, which often arrive carefully and beautifully packaged with extra touches. Reviewers frequently report fast and timely delivery for their orders. However, some customers also noted significant issues with customer service, describing interactions as dismissive, unprofessional, or lacking proper communication. These people experienced problems with order tracking, substantial delivery delays, unfulfilled expedited shipping, and product issues like items breaking or difficulties with refunds for returned goods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, efficacy, and natural... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery times... See more

Order

Consumers report ambiguous experiences with their orders, with many expressing frustration over long delivery... See more

Customer service

Reviewers mention significant dissatisfaction with customer service, describing it as dismissive,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as good, genuine,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a couple of orders and service received was excellent. Upon opening the box, where my product was packaged with care and a lo of attention with a few surprises to, which made me smile. Tha... See more

Rated 5 out of 5 stars

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩 Attention to detail is an understatement. Keep up the good job!

Rated 5 out of 5 stars

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely hig... See more

Rated 5 out of 5 stars

Love this company. Arrived faster than I thought. Haven’t tried the product yet, as I have bought the spray which I love for my daughter who dancers a lot! I refused to put chemicals on her skull and... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

Live in the Light is dedicated to offering truly natural, organic and chemical free products to you. At Live in the Light you know that everything we offer to you is natural, chemical- free, organic or wild crafted. We are all about toxin-free, well being and spreading the word. It is a mission, a passion and a deep love and respect for Mother Nature. With brands such as Annmarie Gianni, Fat & The Moon, Pure Anada, Carina Organics and Marley's Monsters, we cover everything from natural beauty and skincare to cleaning products and vegan handbags.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(1,184)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered expensive makeup that (through…

Ordered expensive makeup that (through no fault of their own) was unusable. I was surprised and annoyed, obviously. When I emailed them explaining this, and saying I'd like a replacement, they asked me to send pictures to prove my complaint (the brand that makes the product said they had never heard of this problem before) and only then asked me to return the product, sending me a label.
I returned it promptly. Because of Royal Mail tracking I can see they received my return 5 days ago but I have not heard from them at all in that period. I've sent their customer care email two messages asking about this. It's now been 19 days since I ordered the product originally. It's an essential product for my daily life. I consider this lack of communication REALLY poor service and am really hoping to hear from them soon seeing as they are taking no action currently to sort this out.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love liveinthelight ❤️the…

I absolutely love liveinthelight ❤️the customer care is phenomenal Beautiful kind hearted people loving the organic products I would not buy from any other company - the products arrive super quick all well packaged have the confidence to buy ✨

13 November 2024
Unprompted review
Rated 5 out of 5 stars

The essential oil I ordered arrived…

The essential oil I ordered arrived very quickly with an inspiring little message inside which made me smile. It was well wrapped in brown paper inside a box so didn’t need the addition of those puffy foam beans which aren’t recyclable as far as I know. Other than that, I couldn’t fault them and would definitely buy from this company again.

28 July 2024

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