Lindt Chocolate UK Reviews 

5,866
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious products, highlighting the excellent quality and variety of chocolates available. Many also appreciate the efficient delivery service, noting that orders arrive promptly and are well-packaged, often with thoughtful touches. The ordering process is frequently described as easy and user-friendly, making it simple to select and customize items. However, some customers also noted issues with order notifications and occasional delays in delivery, particularly during heatwaves. A few other people also felt that the online ordering experience was not always smooth, with some reporting missing items or difficulties placing orders.

What people talk about most

Product

Consumers find product to be positive, consistently praising the delicious taste, quality, and wide variety... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, consistently describing the chocolates as delicious, creamy, and... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and quick,... See more

Service

Users describe positive interactions with service, often highlighting it as great, excellent, and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great chocolate, packed well and delivered quickly. There’s a minimum order requirement, which means I don’t buy often and the offer on some items meant I needed more to make up the minimum, it other... See more

Rated 4 out of 5 stars

Easy access to offers and the order process. They would have got 5 stars if their system automatically applied vouchers which had previously been awarded. I forgot to enter mine so paid more thay I ne... See more

Rated 4 out of 5 stars

Don't ask "how did we do?" when I don't have my order yet. Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's... See more

Company replied

Rated 5 out of 5 stars

it was thoughtful about not delivered the chocolate during heatwave, but because we were not in a hurry about having the chocolate, therefore, it was fine. not sure if those who needed it as a prese... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(5,866)

4,560 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely chocolate

Lovely chocolate

8 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Order

Order, delivery, quality of goods.

8 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Easy to order

Easy to order, accurate delivery notifications & delivered with care! You couldn't ask for more!

3 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so happy to hear that your ordering experience was easy, and that you received accurate delivery notifications and careful delivery! We truly appreciate your kind words.

Rated 5 out of 5 stars

Wonderful service

Wonderful service! Only way I can purchase the dark chocolate I love.

5 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Wonderful

I discovered Lindt a little late, and after that discovery, I wasn't sure if what I was eating before was actually chocolate. The taste that lingers in your mouth is indescribable.

5 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Delivered to my door

Delivered to my door, speedy delivery, packed well. No problems

2 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so happy to hear that your delivery was speedy and that your order arrived well-packed. We appreciate your positive feedback!

Rated 5 out of 5 stars

absolutely amazing

absolutely amazing
best chocolate best delivery

4 April 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

What i ordered is what was delivered…

What i ordered is what was delivered cannot ask for more than that. Wife was very happy with her box of favourite chocolates. Will be ordering more plus some of the spread for a treat.

Thanks

3 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 5 out of 5 stars

Excellent service

Excellent service, goods beautifully packed and of course contents gorgeous.

5 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Absolutely gorgeous.

Everything, order, customer service and delivery and obviously the chocolate

5 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

The choice of the pick and mix is…

The choice of the pick and mix is great. I'm working my way through the flavours! The chocolates arrive quickly and extremely well packed.

4 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your wonderful review! We're so glad to hear you're enjoying the variety of our pick and mix and that your chocolates arrived quickly and in perfect condition. We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery

5 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 2 out of 5 stars

I love the chocolate but they sent me…

I love the chocolate but they sent me an incorrect order and did nothing to put it right. I have closed the online account and I have now found Butler's chocolate s, great service, great chocolate, no palm oil filler

9 December 2025
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. We have passed your details to our customer service team and they will be in touch with you to resolve the matter. Thanks again, Lindt UK

Rated 5 out of 5 stars

Best chocolate ever

Best chocolate ever, bought for a gift and they were so pleased 5*

2 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Delivery recieved on time.

Delivery recieved on time.
Was notified of a shortage and promised a refund which was recieved in the alloted time peroid.
As always products very tasty.

2 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad to hear your delivery arrived on time and that the refund for the shortage was processed promptly. It's wonderful that you consistently enjoy our tasty products!

Rated 5 out of 5 stars

Arrived on time and very pleased with…

Arrived on time and very pleased with the packaging
Gifts for my granddaughter’s birthdays

1 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Excellent

Amazing products that arrive in good time and packed really well.

1 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

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