I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
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I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Simply the best smart switch’s on the…
Simply the best smart switch’s on the market. Lots of automation features and really good app as well. The build quality is one of the best and having had gen 1 switches for almost 10 years with zero issues these new switches expect the same. Lots of cheaper switches which I have tested but having tried them they are of poor quality, lack of any UK support and would question the apps, longevity for them and support long term.
15 March 2026
Unprompted review
Reply from Lightwave
Hi there,
Thank you for taking the time to leave such a detailed and positive review.
The team are really pleased to hear that you’ve had such a long-term, reliable experience with the first generation switches and that the quality, features, and app continue to meet your expectations. Feedback like this, especially over such a long period, is incredibly valuable.
It’s also great to hear your thoughts on build quality, support, and long-term reliability, as these are all areas the team works hard to maintain.
Thank you again for your continued support and for sharing your experience.
Kind regards,
The Lightwave Team
Dylan top guy
Dylan top guy , really helpful and knowledgeable with the kit. I have not had anything but super service from Lightwave support and therfore 5* .
13 March 2026
Unprompted review
Reply from Lightwave
Hi Mark,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help and that you found his knowledge and support useful. It’s great to know you’ve consistently had such positive experiences with the Lightwave support team.
Your kind feedback has been passed on to Dylan and the rest of the team, it’s very much appreciated.
Kind regards,
The Lightwave Team 😊
Definitely 5 star service
Having inherited the Lightwave system with our new house we had no idea its ownership had to be transferred. When the system started to not respond in some areas I went on line and realised the hub was not working so I rang Lightwave and Eve in the technical department kindly changed the system to my details, sent out a new hub and when the instructions defeated my aged and untechnical brain, she talked me through 30 setups and got the system fully operational for me in a very patient and efficient way. I had a slight blip a few days later in one area and another phone call to the techs sorted that in the same patient and easy way. Thank you Lightwave, especially Eve, it’s comforting to know you are there and have my back if I needed you.
26 February 2026
Unprompted review
Reply from Lightwave
Hi Dianne,
Thank you for taking the time to leave this lovely review.
The team are really pleased to hear that Eve was able to help get everything transferred and back up and running for you. Moving into a home with an existing smart system can sometimes be a bit confusing at first, so it’s great to know she was able to guide you through the setup step by step and make the process as smooth as possible.
It’s also great to hear that when a small issue appeared a few days later, the team were able to quickly help get that sorted for you as well.
Your kind words about Eve’s patience and support will be passed on to her, and they will be very much appreciated.
Kind regards,
The Lightwave Team 😊
Dylan to the rescue!
I'd been struggling with a problem with my relays for several days and Dylan helped me step through and resolve it through a rapid and calm series of emails, gradually narrowing down the issue.
Great support - thanks Dylan!
4 March 2026
Unprompted review
Reply from Lightwave
Hi Jim,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help work through the issue with your relays and guide you step by step to a resolution. Troubleshooting can sometimes take a bit of careful investigation, so it’s great to know his calm and methodical approach over email helped narrow things down and get everything sorted.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Eve at Lightwave
Eve at Lightwave was an excellent customer service advisor. Problems with my lights not coming on when they were set to come on and Eve was very patient in talking me through the problem. Emails were answered the same day, sometimes within a few minutes. Can't fault her dedication and professionalism in helping get the right result.
23 February 2026
Unprompted review
Reply from Lightwave
Hi William,
Thank you for taking the time to leave this review.
The team are delighted to hear that Eve was able to support you so effectively and patiently while resolving the issue with your lights not coming on as scheduled. It’s great to know that the prompt email responses and clear guidance helped get everything working as it should.
Your kind comments about Eve’s dedication and professionalism have been shared with her, and they are very much appreciated.
Kind regards,
The Lightwave Team
Excellent service ,rang and helped me…
Excellent service ,rang and helped me sort the problems,not there hardware but the new router from sky . All sorted .
23 February 2026
Unprompted review
Reply from Lightwave
Hi Mark,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the issue was identified and resolved, even though it turned out to be related to the new Sky router rather than the Lightwave hardware itself. We’re always happy to help work through setup changes and get everything running smoothly again.
We truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
Managed to reach support and they…
Managed to reach support and they talked through the issue over the phone. Diagnosed and replacement dimmer sent out next day.
19 February 2026
Unprompted review
Reply from Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you were able to reach support quickly, talk through the issue over the phone, and get everything diagnosed without delay. It’s great to know the replacement dimmer was arranged promptly and sent out the next day.
We truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
Calum
Calum
You Lightwave star
You spent some time helping me out with my set up - you were patient, clear and very polite with your help
You are true asset to a brilliant British company
I have told so many people about your firm -
I highly recommend this company.
25 February 2026
Unprompted review
Reply from Lightwave
Hi Alpesh,
Thank you for taking the time to leave such a kind review.
The team are delighted to hear that the support you received was patient, clear and polite, and that the time taken to help with your setup made a difference. Feedback like this really does mean a lot.
We also truly appreciate you recommending Lightwave to others, that level of support and advocacy is invaluable to us.
Thank you again for your generous words.
Kind regards,
The Lightwave Team
Lightwave system stopped working after…
Lightwave system stopped working after six years trouble free, this was diagnosed by lightwave as a hub fault.
Replacement hub sent free of charge. Installed and all back up running.
10 February 2026
Unprompted review
Reply from Lightwave
Hi Paul,
Thank you for taking the time to leave this review.
The team are really pleased to hear that after six years of trouble-free use, the issue was quickly diagnosed and resolved with a replacement hub, and that everything is now back up and running as expected.
We truly appreciate your continued support and are glad we could get you up and running again without too much disruption.
Kind regards,
The Lightwave Team
Reply from Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you’ve consistently found the support available and helpful. That’s exactly the standard we aim to maintain.
We truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
Quick, helpful and effective support
Great support from Dylan to change the e-mail address on my account to support the transfer to a new owner of the property. Made the process very easy and further reinforces confidence in Lightwave as a supplier.
24 February 2026
Unprompted review
Reply from Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to assist quickly and make the email address change straightforward during the transfer to the new property owner. It’s great to know the process felt smooth and helped reinforce your confidence in Lightwave.
Your feedback has been shared with Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Reply from Lightwave
Hi Robin,
Thank you for taking the time to leave this review.
The team are delighted to hear your feedback, sometimes simple says it best! Your support is greatly appreciated.
Kind regards,
The Lightwave Team
Excellent customer service
I have been really impressed with Lightwave. I contacted for help as my dimmer had the memory cleared (possibly children interefering!). Managed to get through to Jack quickly who sorted immediately. Nice to be able to converse online with a human rather than a robot. Knew which lightswitches needed resetting remotely and all working now. Excellent customer service
23 February 2026
Unprompted review
Reply from Lightwave
Hi Darren,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Jack was able to quickly identify what had happened and get everything reset and working again for you. It’s completely understandable how settings can sometimes be changed unintentionally, so we’re glad it was a straightforward fix in the end.
It’s also great to know you value being able to speak to a real person when you need support, that’s something we’re very proud of.
Your kind words are very much appreciated and have been shared with Jack.
Kind regards,
The Lightwave Team
Fast and effective support
I reported a technical issue and the response was both fast and effective. The customer services team were able to access back office technical support quickly when they ran out of answers too.
18 February 2026
Unprompted review
Reply from Lightwave
Hi Clinton,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your technical issue was handled quickly and effectively. It’s great to know that when additional input was needed, our customer service team were able to work closely with our technical support colleagues to get you the answers you needed without delay.
We truly appreciate your feedback and your support.
Kind regards,
The Lightwave Team
Five star service with real care and follow through
Dave Simmons was exceptional throughout my entire Lightwave journey. From the outset it felt far more like a relationship than a sales interaction. He took the time to properly explain the products, advised on the design of a complex smart home setup, and helped ensure the end result matched exactly what I was trying to achieve.
Our setup included drivers, switches both wired and wireless, PIR sensors and relays, and Dave supported every part of the design and decision making. He is incredibly knowledgeable, quick to respond, enthusiastic and always supportive when challenges came up.
What really sets Dave apart is that he genuinely cares about the result and helping you hit your goals, not just making the sale. Even after everything was purchased and installed, he has continued to stay in touch to make sure all is working well.
I have since introduced Dave to close friends and family, and every one of them has reported back the same positive experience. I absolutely love my setup and would highly recommend Dave to anyone considering Lightwave.
I have also worked closely with Eve, who has been extremely helpful with automations, troubleshooting, and supporting me as I continue to learn and evolve the system.
19 February 2026
Unprompted review
Reply from Lightwave
Hi Raj,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear about your experience with Dave. It’s fantastic to know that from the very beginning it felt collaborative and consultative rather than transactional, particularly given the complexity of your smart home setup. Supporting the design across drivers, wired and wireless switches, PIR sensors and relays requires careful planning, so it’s great to hear the end result matched exactly what you were aiming to achieve.
Your comments about Dave’s knowledge, responsiveness and genuine care have been passed on to him, and they will mean a great deal. We strongly believe that support shouldn’t stop once products are purchased, so it’s especially pleasing to hear that the follow-through after installation stood out.
Thank you as well for recommending Lightwave — and Dave — to your friends and family. That level of trust is hugely appreciated.
Kind regards,
The Lightwave Team
I needed support with the hub that was…
I needed support with the hub that was not connecting. Support were quick to answer and took as much time as needed to resolve the issue with me, chasing up the issue remotely for me the next day and offering email or telephone support as it was needed. Lightwave support is always excellent in my experience and I can’t recommend them strongly enough.
16 February 2026
Unprompted review
Reply from Lightwave
Hi Richard,
Thank you for taking the time to leave such a positive review.
The team are really pleased to hear that the support you received with your hub connection issue was prompt and thorough, and that the follow-up the next day helped bring everything to a resolution. We always aim to provide flexible support, whether that’s by phone, email, or remote assistance, so it’s great to know that approach worked well for you.
Your continued recommendation and kind words mean a great deal to us.
Kind regards,
The Lightwave Team
Extremely responsive and helpful!
17 February 2026
Unprompted review
Reply from Lightwave
Hi Jill,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you found the support responsive and helpful. Your feedback is greatly appreciated and will be shared with everyone involved.
Kind regards,
The Lightwave Team
Pretty much most of my house has…
Pretty much most of my house has LightwaveRF (almost all is wired) and the Support team are helpful. What I like is that when things don’t quite go right or there is an issue (which, with technology is almost unavoidable), the Support team at LightwaveRF will always help you and propose the most workable solutions!
17 February 2026
Unprompted review
Reply from Lightwave
Hi Richard,
Thank you for taking the time to leave this review and for choosing Lightwave for so much of your home.
The team are really pleased to hear that you’ve found the support helpful and solution-focused. As you say, with technology there can occasionally be hiccups, but it’s great to know that when things haven’t gone quite to plan, the team have been able to step in and work through the most practical and workable solutions with you.
Your continued support means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
I received live telephone support and solved my problem
I received live telephone support from Dylan and we got my gen 2 dimmer to turn the lights on. I was using the wrong connect option in the app, but the dimmer had paired with the hub, so I thought it must be faulty.
Highly recommended.
10 February 2026
Unprompted review
Reply from Lightwave
Hi Geoff,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help you get your Gen 2 dimmer working and quickly identify that it was just the connection option in the app causing the issue. It’s completely understandable to assume a fault when something pairs but doesn’t behave as expected, so we’re glad it was a straightforward fix in the end.
Your recommendation means a lot and your feedback has been passed on to Dylan.
Kind regards,
The Lightwave Team
Very easy to raise the support request…
Very easy to raise the support request and quick response back.
Checked everything and communicated clear the steps needed to fix the issue and as I have come to expect fantastic service as always.
11 February 2026
Unprompted review
Reply from Lightwave
Hi Richard,
Thank you for taking the time to leave this review and for sharing your experience.
The team are really pleased to hear that raising the support request was straightforward, the response was quick, and that the steps provided were clear and easy to follow. It’s great to know the level of service met the high standard you’ve come to expect.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
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