I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
Company replied
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Superb Technical Support rewarding a loyal customer
I called Technical Support on Wednesday morning because a (non approved) bulb had caused an issue with my lightswitch.
Eve quickly diagnosed the problem had been called by the failed bulb, which had unfortunatley damaged my 5 year old switch. She helpfully got me a contribution towards the replacement switch and agreed with me to upgrade it to a 4 gang (from 3G) for an "all on/off" automation.
She also suggested I fit a relay to one of the other circuits to be operated by the new switch.
Eve then sent me a link for everything I needed to make ordering & payment as simple as possible for me and even took the trouble to send me links to help install the relay. This was very thoughtful as it needed a bit of head scratching to understand the wiring from the switch to the relay.
Thursday lunchtime my parcel arrived and it was all quickly installed and working again. So I was without Lightwave in my kitchen for less than 36 hours and now have a better, relayed install.
29 April 2026
Unprompted review
Reply from Lightwave
Hi Martin,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear that Eve was able to quickly diagnose the issue and guide you through the best solution, including the upgrade and relay setup. It’s great to know that everything was explained clearly, from ordering through to installation, and that you were back up and running again so quickly.
Your feedback about the turnaround time and the improved setup is especially appreciated, and your kind words have been passed on to Eve.
Thank you again for your continued support.
Kind regards,
The Lightwave Team
I was having trouble with my WiFi TRVs…
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and received an email response from Dylon the same day. He quickly identified the issue (a problem with my app settings) and fixed it immediately over the internet. He also sent me a recording of what he had changed within the app for my future reference. Excellent support and super fast. Thanks Dylan
30 April 2026
Unprompted review
Reply from Lightwave
Hi Wayne,
Thank you for taking the time to leave such a detailed review.
The team are really pleased to hear that Dylan was able to quickly identify the issue with the app settings and resolve the problem with your TRVs and thermostat. It’s great to know that the remote fix and follow-up recording helped make everything clear and easy to reference going forward.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Fantastic Support
Many thanks to Dylan and the team who solved the issue with my Dimmer politely, quickly, and first-time.
Keep up the great customer service!
1 May 2026
Unprompted review
Reply from Lightwave
Hi Gary,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to resolve the issue with your dimmer quickly, politely, and first time. That’s exactly the level of service we aim to provide.
Your kind feedback has been passed on to Dylan and the team, and it is very much appreciated.
Kind regards,
The Lightwave Team
DYLAN WAS VERY HELPFUK
29 April 2026
Unprompted review
Reply from Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help and provide a positive support experience for you. Your kind feedback has been passed on to him and is very much appreciated.
Kind regards,
The Lightwave Team
Reply from Lightwave
Hi Ashley,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue was resolved quickly and efficiently. Your feedback is greatly appreciated.
Kind regards,
The Lightwave Team
Wow is the only description I can give…
Wow is the only description I can give to Lightwave and its products.
I have been using their products for years, yes they may be a little more expensive than others but the service and support they offer is well worth every penny, if you even ring and the don’t pick up, expect a call. Always friendly and helpful. Thank you.
18 April 2026
Unprompted review
Reply from Lightwave
Hi PDW,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you’ve had such a positive long-term experience with both the products and the support provided.
It’s especially appreciated to hear your comments about the level of service and follow-up, as making sure customers feel supported is something the team genuinely cares about.
Your continued support and kind words mean a great deal to us.
Kind regards,
The Lightwave Team
Excellent support from Dylan
Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impressed with the quick turnaround.
21 April 2026
Unprompted review
Reply from Lightwave
Hi Mohamed,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly resolve the issue linking the hub to your account and sort the “device already belongs to a location” error for you. Moving into a home with an existing smart home setup can sometimes bring a few challenges, so it’s great to know the process was made straightforward for you.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Excellent response to a wee problem
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
16 April 2026
Unprompted review
Reply from Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue was handled quickly and that you’re happy with the products. It’s great to know the smart plug design is working well for you, especially with keeping USB sockets accessible.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Amazing service and knowledge from the…
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
15 April 2026
Unprompted review
Reply from Lightwave
Hi Lisa,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the technical support provided was helpful and that your issue was resolved quickly and easily, especially after a long period of trouble-free use.
Your kind feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Emailed for support with a couple of…
Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critique would be that since this was a known issue it should be flagged in the various manuals. But all good and products work very reliably.
27 March 2026
Unprompted review
Reply from Lightwave
Hi Axel,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue with the sockets was quickly understood and resolved, and that the products are working reliably for you.
We also really appreciate your feedback regarding the documentation. Suggestions like this are valuable and help us improve the guidance we provide, so this has been noted and shared with the relevant team.
Thank you again for your support and for sharing your experience.
Kind regards,
The Lightwave Team
Great customer service.
Great customer service.
Fast response and resolution times.
Thank you.
9 April 2026
Unprompted review
Reply from Lightwave
Hi Rob,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you experienced fast response and resolution times, and that the customer service met your expectations.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
I messaged the tech support people…
I messaged the tech support people about adding my Lightwave sockets to home assistant and was sent a step by step how to guide works really well super happy now
28 March 2026
Unprompted review
Reply from Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the step-by-step guide helped you successfully add your Lightwave sockets to Home Assistant and that everything is now working well for you.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Always great if I have any issues
Always great if I have any issues, they always have solved it for me and will go far beyond my expectations
7 April 2026
Unprompted review
Reply from Lightwave
Hi Dan,
Thank you for taking the time to leave this review.
The team are really pleased to hear that whenever you’ve had any issues, they’ve been resolved and that the support has exceeded your expectations. That’s exactly the level of service we aim to provide.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Great service from customer support from Dylan
Had a problem with the Lightwave Plus membership not showing up.
Dealt with Dylan who was most helpful and sorted everything out
2 April 2026
Unprompted review
Reply from Lightwave
Hi Shaun,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly resolve the issue with your Lightwave Plus membership and get everything sorted for you. Your kind feedback has been passed on to him and is very much appreciated.
Kind regards,
The Lightwave Team
Good, intuitive app, fast and effective tech support
A Lightwave switch seemed to stop working after 14 months. I was reluctantly going to buy a replacement until I opened a chat with tech support who quickly diagnosed the problem, sorted it out remotely, and had it working again the same day. Saved me £100. Delighted.
1 April 2026
Unprompted review
Reply from Lightwave
Hi Mr Leonard,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the issue with your switch was quickly diagnosed and resolved remotely, saving you the cost of a replacement. It’s great to know the app and support experience both met your expectations.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Efficient support team
Very promptly dealt with my ask for support, resolved my ask, without any fuse made it effortless.
30 March 2026
Unprompted review
Reply from Lightwave
Hi Vipul,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your support request was handled promptly and resolved efficiently. It’s great to know the process felt smooth and effortless from your perspective.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Fantastic customer service
Fantastic customer service - Dylan was super helpful and very quick to respond to my issue. He solved it promptly and efficiently... Thank you Lightwave!
26 March 2026
Unprompted review
Reply from Lightwave
Hi Tracey,
Thankyou for taking the time to leave this fantastic review!
It's great to hear that Dylan solved your issue in a prompt and efficient manner. Your praise has been passed onto Dylan.
Thanks again for your review and were always here to help if anything crops up in the future.
Kind Regards,
The Lightwave Team
Elliot was fantastic and explained the…
Elliot was fantastic and explained the product perfectly and this will definitely be a must have in our new house build thanks so much.
20 March 2026
Unprompted review
Reply from Lightwave
Hi Massimo,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Elliot was able to explain everything clearly and help you feel confident in your plans for your new home build. Your kind words have been passed on to him.
Wishing you all the best with the build, and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
I’ve been using LightwaveRF 7 years
I’ve been using LightwaveRF for the past 7 years and have consistently been impressed with both the quality of their products and the level of service they provide. The system is reliable, well-designed, and continues to perform flawlessly over time.
A special mention to Dylan, who was incredibly helpful—knowledgeable, responsive, and genuinely committed to resolving my queries. It’s refreshing to deal with a company that backs up great products with equally great customer support.
Highly recommended to anyone looking for a dependable and high-quality smart home solution.
17 March 2026
Unprompted review
Reply from Lightwave
Hi Alex,
Thank you for taking the time to leave such a fantastic and detailed review.
The team are delighted to hear that after 7 years of using Lightwave, the system has remained reliable and continues to perform so well. Long-term feedback like this is incredibly valuable and really appreciated.
It’s also great to hear that Dylan was able to provide knowledgeable and responsive support, and your kind words have been passed on to him.
Thank you again for your recommendation and continued support.
Kind regards,
The Lightwave Team
They cost a lot but are generally great…
They cost a lot but are generally great devices that can be life changing for customers with mobility issues. However, the moment you attempt to get a switch working 2 way, you're going to wish you'd spent money on a different system completely. The instructions and even when explained to you, it just doesn't work.
16 March 2026
Unprompted review
Reply from Lightwave
Thanks for taking the time to leave your feedback Grant, and we’re sorry to hear about the experience you’ve had with the two-way switching setup.
Callum from our technical team has tried to get in touch regarding the issues you mentioned, as we’d really like the opportunity to help rectify the problem and get everything working as expected. If you’re able to, please give Callum a call back when convenient or contact our support team and we can arrange a suitable time to go through the setup with you.
We do apologise for the frustration caused and appreciate you highlighting this. Our team would be more than happy to help get this resolved.
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