Letterboxliquorice Reviews 

238
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…

Rated 2 out of 5 stars

Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more

Rated 5 out of 5 stars

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more

Company replied

Rated 5 out of 5 stars

Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more

Company details

  1. Confectionery

Written by the company

We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes


Contact info

3.6

Average

TrustScore 3.5 out of 5

238 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(238)

7 reviews in the last 12 months

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Rated 3 out of 5 stars

Quality liquorice but damaged in transit

The liquorice is very high in quality. I bought a taster box and a salted liquorice pouch as birthday presents for my liquorice-obsessed dad and he was very pleased with both and has been munching his way through them at an alarming rate! Unfortunately, the delivery process was less than satisfactory. I would recommend the company not to use Hermes, as I have some experience of this courier and don't think it is the best for ensuring things get to their destinations on time and in one piece. I paid extra for express delivery but it took 7 days to arrive. Also the salty liquorice pouch had come open at the bottom and the package was full of loose salty liquorice when I opened it. A shame, because as I have already said above, the liquorice is very nice.

26 January 2022
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Reply from Letterboxliquorice

Thank you William. Your review is very helpful. We have had many issues with the Royal Mail recently and thought we would give Hermes another go. Overall they have been excellent and thankfully very few complaints. The model of their business however does occasionally prove to be a worry and does throw up some issues. I have taken your comments on board and continue in vain to find the perfect postal partner that doesn't cost a fortune, Thankyou again,

Rated 5 out of 5 stars

I ordered a box for my mums birthday…

I ordered a box for my mums birthday which never arrived unfortunately. I contacted the company and they were sincerely apologetic. They were polite and sorted out the issue. They sent out a new box immediately and that eventually arrived. Royal Mail really screwed over the company and I hold no grudges. They did everything to chase the delivery and kept me updated. I can't fault their customer service or their products. Overall it was just unfortunate that Royal Mail screwed up and I could tell this was incredibly frustrating for them.
Overall, I would buy from them again in a heartbeat.

24 January 2022
Unprompted review
Rated 4 out of 5 stars

Lovely mix of liquorice

Lovely mix of liquorice, got a box for my m for her birthday and some mixed bags, would have been 5 🌟 just the others I ordered are out of stock, so still waiting.

23 January 2022
Rated 1 out of 5 stars

They advertise as buy 2 and get 1 free

They advertise as buy 2 and get 1 free, but when i order ed and paid, the free ones were not in the parcel .....However, a pleasant email apologised for their error and sent me my 2 free packets which arrived next day.

10 January 2022
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Reply from Letterboxliquorice

Hello Maureen, this was a mistake and is being rectified, we have sent you a private email to explain. Thank you

Rated 5 out of 5 stars

Advent Calender With A Difference!

What a fab change from a chocolate advent! I didn’t realise there was so much choice in liquorice, we’ve loved everyone so far. I like the fact you don’t just get one either so we are sharing it. Great packaging.

14 December 2021
Rated 1 out of 5 stars

Having placed an order in October and…

Having placed an order in October and waiting several weeks for it to arrive I sent an email to you regarding when it was likely to turn up. The email you sent back told me my advent calender would very shortly be sent out..however I hadn't ordered an advent calender..another email from me..yours was very apologetic...yet here I am with still no delivery and funny the £24 has been taken out of my account..have used you throughout the last year..I feel very very let down

17 November 2021
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Reply from Letterboxliquorice

Darren, so sorry you feel let down and you have right to feel that way, It was a genuine mistake that your order was not sent, the calendars have thrown us a bit this year and we apologise sincerely. Your parcel is on it's way! We have emailed you a further response.

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