Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…
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See what reviewers are saying
Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more
Company replied
Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more
Company details
Written by the company
We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes
Contact info
8 Catterick Way, WD6 4QT, Borehamwood, United Kingdom
- 07816775300
- team@letterboxliquorice.co.uk
- letterboxliquorice.co.uk
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Hasn’t replied to negative reviews
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Quality liquorice but damaged in transit
The liquorice is very high in quality. I bought a taster box and a salted liquorice pouch as birthday presents for my liquorice-obsessed dad and he was very pleased with both and has been munching his way through them at an alarming rate! Unfortunately, the delivery process was less than satisfactory. I would recommend the company not to use Hermes, as I have some experience of this courier and don't think it is the best for ensuring things get to their destinations on time and in one piece. I paid extra for express delivery but it took 7 days to arrive. Also the salty liquorice pouch had come open at the bottom and the package was full of loose salty liquorice when I opened it. A shame, because as I have already said above, the liquorice is very nice.

Reply from Letterboxliquorice
I ordered a box for my mums birthday…
I ordered a box for my mums birthday which never arrived unfortunately. I contacted the company and they were sincerely apologetic. They were polite and sorted out the issue. They sent out a new box immediately and that eventually arrived. Royal Mail really screwed over the company and I hold no grudges. They did everything to chase the delivery and kept me updated. I can't fault their customer service or their products. Overall it was just unfortunate that Royal Mail screwed up and I could tell this was incredibly frustrating for them.
Overall, I would buy from them again in a heartbeat.
Very quick delivery
Very quick delivery, good quality products, great service. Thanks once again.
Quick Delivery & Great Liquorice
Very quick delivery and a great selection to choose from. Thank you 😊
Lovely mix of liquorice
Lovely mix of liquorice, got a box for my m for her birthday and some mixed bags, would have been 5 🌟 just the others I ordered are out of stock, so still waiting.
Amazing selection!
Fast, efficient service
I was pleased with the speed of service and look forward to trying the gluten free products, especially.
They advertise as buy 2 and get 1 free
They advertise as buy 2 and get 1 free, but when i order ed and paid, the free ones were not in the parcel .....However, a pleasant email apologised for their error and sent me my 2 free packets which arrived next day.

Reply from Letterboxliquorice
Wonderful products well wrapped and…
Wonderful products well wrapped and safely delivered.
Advent Calender With A Difference!
What a fab change from a chocolate advent! I didn’t realise there was so much choice in liquorice, we’ve loved everyone so far. I like the fact you don’t just get one either so we are sharing it. Great packaging.
Delivered quickly and excellent value…
Delivered quickly and excellent value for money.
Nothing has arrived
Ordered a hamper for my husbands
Ordered a hamper for my husbands birthday looks lovely
Another fabulous selection from this…
Another fabulous selection from this wonderful site. Great choice, excellently priced with fast delivery. Thank you.
After a little kerfuffle with delivery…
After a little kerfuffle with delivery (ages to arrive), when the advent calendars did arrived they were fantastic! Great gifts. well worth the price. I will definitely buy again
Fantastic product and customer service
Fantastic product and customer service. Darren very helpful and obliging with a delivery query I had. Emailed and got a swift response from him. Liquorice from here is outstanding.
Having placed an order in October and…
Having placed an order in October and waiting several weeks for it to arrive I sent an email to you regarding when it was likely to turn up. The email you sent back told me my advent calender would very shortly be sent out..however I hadn't ordered an advent calender..another email from me..yours was very apologetic...yet here I am with still no delivery and funny the £24 has been taken out of my account..have used you throughout the last year..I feel very very let down

Reply from Letterboxliquorice
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