Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…
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See what reviewers are saying
Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more
Company replied
Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more
Company details
Written by the company
We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes
Contact info
8 Catterick Way, WD6 4QT, Borehamwood, United Kingdom
- 07816775300
- team@letterboxliquorice.co.uk
- letterboxliquorice.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A beautiful gift box for my mum
A beautiful gift box for my mum, she loved it! Delivered when promised and looked fantastic. I will use Letterboxliquorice again
Amazing liquorice section and fast…
Amazing liquorice section and fast delivery too. The personalised message on the box was a lovely touch.
3/3 Very Happy Recipients
I have so far gifted items from this store 3 times and on each occasion, the recipient has loved the products. Shipping and presentation have been good too.
AlwayS a lovely surprise
AlwayS a lovely surprise when my monthly subscription box arrives!
Nice to try so many different liquorice flavours. I’d love a better “map” of the selection as I can’t always decide what it tastes of!!
Fast Delivery, Delicious Liquorice
Fast Delivery. Great Customer Service.
My first experience with LL was when there was an issue with the advent calendars. To be fair, I felt their pain, but they were courteous and sent me out a replacement as soon as I contacted them, and it arrived in time for my Mum’s birthday ready for 1st December.
She absolutely loves this liquorice - you can really taste the quality and difference to the shop bought liquorice in the UK. I’m not one to spend “artisan” or food fayre prices for confectionery, but this is such great quality and so delicious that it’s worth it, especially as a gift.
A quick speedy service and always…
A quick speedy service and always excellent quality goods.
Great liquorice
Great liquorice and fast efficient delivery. Its my go to company for liquorice. I wouldn't use anyone else. 5 stars all day long.
Still waiting…..
**** update no. 2***
Guess what popped through the letter box this morning?! Thank you Royal Mail, it was posted on 21/02/22!
Thank you team at letter box liquorice, obviously it was not your fault.
***Update***
I have received a very kind reply to my review.
Having received a tracking number I tracked my parcel and I am told it still has not been delivered by Royal Mail. I realise deliveries are still covid-delayed at times which is frustrating for sellers and customers alike.
I shall not let this experience put me off using letterbox liquorice again as I feel it is important to support small businesses whenever possible.
Website was easy to use and I ordered some liquorice as a birthday present.
I placed the order on 18th Feb, it is now the 28th and no sign of it. I emailed the company but no response yet.
The birthday is on the 3rd March so I guess I shall have to resort to the usual last minute flowers.

Reply from Letterboxliquorice
Great quality and selection
Nice!! Went down very well, good quality liquorice and good delivery service.

Reply from Letterboxliquorice
The salty valentine mix was a very well…
The salty valentine mix was a very well received gift. Nice packaging, a lovely personalised label and very pretty valentines ribbon
A good selection of quality liquorice
A good selection of quality liquorice, well packaged and delivered promptly.
Great service quick delivery and high…
Great service quick delivery and high quikoriducts every tine
Lovely liquorice
Lovely liquorice, makes a great gift. Lots of choice, speedy delivery
Liquorice amazing delivery poor
Liquorice amazing and a much enjoyed gift. Scored lower as paid for express delivery but there was nothing express about it. Arrived 7 days after ordering. The dispatch wasn’t express either so not all down to delivery company (Royal Mail)
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